Stayed here last week on business and I will not stay again. This was my third stay at Quest Kew, the other times being around 2 years ago. Back then my stay was fantastic!!
The check in process was a disarster, with the staff member looking like he had just walked in off the street (very scruffy), not working in a 4 star establishment.
There was no housekeeping service for 2 days in a row over the weekend, and no extra towels or amenities left to compensate.
The rooms are now very dated, and looks nothing like the photos on their website. Only one small airconditioner/heater unit in the loungroom only so it made the bedroom very cold. Even when it had been on for sometime no heat travelled through to the bedroom.
My room was right near the carpark so after hours whilst trying to sleep I could hear the roller door going up and down all night.
Housekeeping also not up to scratch. Dirty plates and glasses and there was rubbish in my bin still on check in.
- Official Description (provided by the hotel):
- Travelling for work or play? Why stay in a city? Be different!!When only 6 km from the city is one of Melbourne most prestigious and influential suburbs and it's waiting for you.Centrally located at the Kew Junction, Quest Kew Serviced Apartments are surrounded by shopping, restaurants and cafes. With everything located at our doorstep, this Melbourne fringe suburb is the perfect answer to your travelling needs.All of our spacious well-appointed apartments come with a full kitchen, spacious lounge/dining area, private laundry and balcony for your comfort.The perfect "home away from home" is not as far away as you think ... more less
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