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“Gone downhill”
Review of Quest Kew

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Quest Kew
Ranked #2 of 4 Hotels in Kew
Certificate of Excellence
Reviewed June 17, 2013

Stayed here last week on business and I will not stay again. This was my third stay at Quest Kew, the other times being around 2 years ago. Back then my stay was fantastic!!
The check in process was a disarster, with the staff member looking like he had just walked in off the street (very scruffy), not working in a 4 star establishment.
There was no housekeeping service for 2 days in a row over the weekend, and no extra towels or amenities left to compensate.
The rooms are now very dated, and looks nothing like the photos on their website. Only one small airconditioner/heater unit in the loungroom only so it made the bedroom very cold. Even when it had been on for sometime no heat travelled through to the bedroom.
My room was right near the carpark so after hours whilst trying to sleep I could hear the roller door going up and down all night.
Housekeeping also not up to scratch. Dirty plates and glasses and there was rubbish in my bin still on check in.

Room Tip: Stay at Quest beaumont Kew.Service much better.
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  • Stayed: June 2013, traveled on business
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Thank 716happytraveller5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sales_kew, Manager at Quest Kew, responded to this reviewResponded July 2, 2013

Dear 716happytraveller5

Thank you so much for taking the time to provide some feedback on your recent stay at Quest Kew.

We pride ourselves on ensuring that our guests have an enjoyable accommodation experience every time they stay at Quest Kew. The feedback that you have provided will certainly be addressed and will assist with identifying the areas that we need to focus on to ensure that the guest experience is enhanced.

On this occasion, it appears that we fell well short of meeting your expectations and did not provide the experience that we strive to give to all of our guests. We hope that you will take up our kind offer and return to the property in near future and most importantly providing you with the experience that you would expect.

Thank you once again,

Leah Millar
Business Development Executive for Quest Kew

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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184 - 190 of 216 reviews

Reviewed May 27, 2013

We has a great first holiday with our one year old daughter. We were upgraded from a studio unit to a 2 bedroom apartment which was fantastic! A portacot was provided, but I would recommend bringing your own cot sheets etc. the location was great, close to town and easy to drive to. Having Woolworths next door as well as the Main Street with all the restaurants / takeaways was really handy. We had a great stay and would love to come back to Quest Kew again.

  • Stayed: May 2013, traveled with family
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Review collected in partnership with this hotel
Thank Catherine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah-M-Q, Manager at Quest Kew, responded to this reviewResponded June 2, 2013

Hi Catherine,

Fantastic to see that you had a great stay with us recently. We will happily have you back at the property to enjoy another great stay.

Thank you for taking the time to reveiw us, hope to see you again soon.

Leah Millar - Business Development Executive for Quest Kew

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 20, 2013

In Melbourne on business, meetings from the apartment and running a conference at Quest Beaumont Kew. Staff were friendly, professional and willing to help. I appreciated the complex layout and safety. Right next door to Woolworths so self catering was easy. I highly recommend you ask if you have any request.

Room Tip: I asked for a quiet room as I am a light sleeper. But given the suburban location I can't imagin...
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  • Stayed: April 2013, traveled on business
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Review collected in partnership with this hotel
Thank Penny J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sales_kew, Manager at Quest Kew, responded to this reviewResponded May 21, 2013

Hi psjome,

Thank you for taking the time out of your day to review Quest Kew. We love seeing such positive feedback about the property and the experiences our guests have.

We hope to be able to accommodate you in the future.

Thank you again

Leah Millar - Business Development Executive for Quest Kew

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 13, 2013

We had one fantastic long weekend with our family getting together to reunite with our daughter & her hubby . We hadn't seen our daughter in 31/2 yrs , 2 brothers & families live in Melb . the other son his wife & our grandson joined us from Mildura , we all had wonderful get togethers at the Quest Kew and the area is wonderful so easy for transport , places to dine within walking distance .The staff at Quest were so obliging,none of our requests were too hard for them to deal with.The facilities were great , just what we required. Many thanks to All at Quest Kew

Room Tip: we had ground floor apartment as there aren't lifts to upstairs & having grandson in pram...
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  • Stayed: May 2013, traveled with family
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Review collected in partnership with this hotel
Thank Roslyn L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sales_kew, Manager at Quest Kew, responded to this reviewResponded May 14, 2013

Morning Roslyn,

Thank you for taking the time to review Quest Kew. It was our pleasure to accommodate you and the family for such an important reunion and we are glad that our team could leave such a positive effect on you and your family.

We hope that we have the pleasure of seeing you all again soon, hopefully sooner than 3 and a half years.

Thank you again.

Leah Millar
Business Development Executive for Quest Kew

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 4, 2013

Driving into Melbourne and having to cope with city traffic and trams can be daunting, however we found Quest Kew to be easy to be an easy drive to this well-located accommodation when approaching from the north.

We had under-cover car accommodation and free wi-fi. Note that the car park is limited to a height of 2m so you'll have to be careful if you have a loaded roof rack.

We needed a 2-bedroom, 2-bathroom apartment and this is ideal considering the closeness to the city and closeby services.

Positives: easy navigation with fairly light traffic when coming in from the north; car parking; free wi-fi for longer stays; comfortable accommodation; close to frequent trams to the city (48 takes 20mins while 109 takes about 30mins); large Woolworths supermarket next door; abundance of shopping and cafes nearby; and an amazing gym close by. Also the staff are very helpful and willing to assist.

Negatives: there's no lift (45 steps if staying on top floor) so rooms on the lower floors would be preferred.

Room Tip: Rooms on top floor on north side are quieter (can be some air cond/fridge compressor noise from the...
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  • Stayed: April 2013, traveled with family
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Thank britabeeCanberra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sales_kew, Manager at Quest Kew, responded to this reviewResponded May 6, 2013

Dear britabeeCanberra,

Hearing such positive reviews of our property, location & staff are uplifting to all of the team here at Quest Kew. We always strive to ensure our guests are satisfied whilst they are here. We are always more than happy to take requests above apartment allocations, be it a ground floor apartment or a quiet apartment.
We hope that we see you again in the future. From all the team at Quest Kew, thank you again for you uplifting review.

Leah Millar
Business Development Executive for Quest Kew

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 3, 2013

I stayed in a apartment for one night for business. I was by myself, but ended up with a 2 bedroom, 2 bathroom apartment with kitchen etc. I'm guessing they are all configured similarly.

Beware apartment #1, where I stayed as it fronts the street (ground floor) and both bedrooms face the street so you'll get some slamming of car doors, and in my case a nice noisy garbage truck in the morning waking me up.

Apart from that, this hotel would be a great base for a family stay in Melbourne. The apartment was neat and tidy, everything worked as promised, and check in / check out was a breeze. Be warned there's no mini-bar, room service or restaurant, but there is a continental breakfast pack for the morning. The room had a laundry too with washing machine, dryer and iron.

Room Tip: Avoid rooms facing the street frontage.
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  • Stayed: May 2013, traveled on business
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Thank Semisential
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sales_kew, Manager at Quest Kew, responded to this reviewResponded May 6, 2013

Dear Semisential,

Thank you for you feedback about your recent stay with us.

I am glad to see that your stay was pleasant and hope to see you return to the property in the future. In reference to the noise that you heard during your stay, we are more than happy to take requests for quieter apartments that are off the main street. We also have several restaurants in the local area that will charge back to the property for your convenience.

We do we get the chance to accommodate you in the future.

Leah Millar
Business Development Executive for Quest Kew

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 28, 2013

It was recommended to me by a friend who lives close by. Quest Kew apartments didn't disappoint. We were a family of four and were very comfortable in the two bedroom apartment -- I should also note that this is one of the few places in Australia where the apartment had two bathrooms for a two bedroom apartment. The staff were very responsive, and helped fix issues with the dryer etc. very quickly. The covered parking garage was easily accessible; and there were stores and restaurants within two to three minute walking distance from the apartments. We were happy that we stayed there during our week long Melbourne trip.

Room Tip: We stayed on the ground floor as my mum couldn't climb stairs.
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  • Stayed: March 2013, traveled with family
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Thank SSFiji
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sales_kew, Manager at Quest Kew, responded to this reviewResponded April 1, 2013

Good Morning SSFiji,

Thank you for your feedback about your most recent stay with Quest Kew.

It is fantastically uplifting when I look at tripadvisor and see that our guests are enjoying their stays and our apartments. I am also very pleased to see that our team are continually meeting and exceeding customer service.

We hope to be able to accommodate yourself and the family in the future.

Leah Millar
Business Development Executive for Quest Kew

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quest Kew

Address: 19 - 21 Walpole St, Kew, Boroondara, Victoria 3101, Australia
Location: Australia > Victoria > Greater Melbourne > Boroondara > Kew
Amenities:
Business Center with Internet Access Kitchenette Swimming Pool
Hotel Style:
Ranked #2 of 4 Hotels in Kew
Price Range: $135 - $277 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Quest Kew 4*
Number of rooms: 36
Official Description (provided by the hotel):
Travelling for work or play? Why stay in a city? Be different!!When only 6 km from the city is one of Melbourne most prestigious and influential suburbs and it's waiting for you.Centrally located at the Kew Junction, Quest Kew Serviced Apartments are surrounded by shopping, restaurants and cafes. With everything located at our doorstep, this Melbourne fringe suburb is the perfect answer to your travelling needs.All of our spacious well-appointed apartments come with a full kitchen, spacious lounge/dining area, private laundry and balcony for your comfort.The perfect "home away from home" is not as far away as you think ... more   less 
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