When we arrived we were asked to forego breakfast as the ladys family had arrived for christmas, but at a push she would make us up a tray of continental style to eat on the verandah, We had to choose what cereal and juice we wanted there and then. When it arrived in the morning, it was laid out nicely, but the verandah was chilly and only a small table to use between us so my partner ate awkwardly from his lap. We didnt get to use the breakfast room or see the gardens as billed in the listing which was disappointing, also on reading other reviews, people have been offered pancakes etc, this wasnt made available to us, although she did offer to stand breakfast in a local cafe, (bearing in mind it had been paid for...bed and breakfast, this isnt a favour.....) but this would have meant finding somewhere and waiting for it to be cooked and as we had a long drive ahead it was far too time consuming. Also, the ladys family took the parking spaces so we had to park further up the street, we are in Oz for 5 weeks, so our cases are very large so we put together an overnight bag out of the trunk to take inside.... not convenient. The lady was quite pleasant but we didnt really feel welcome because of the family issue. Also, the payment for this had been applied to our credit card on 20 November, 4 weeks before we arrived, and actually, we had until 17 December to cancel without charge, doing this also voided our option to pay in cash aswell which was the available terms on Booking.com if we wanted to do so. If she had informed us that the family were arriving and not taken payment we would have understood and found somewhere else, we understand fully the importance of family a christmas, but this booking was made many months ago and should been honoured as listed.
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- Also Known As:
- Genesta House Phillip Island/Cowes