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“Stayed for 1 night for a grp of 4” 3 of 5 bubbles
Review of Phillip Island Apartments

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Phillip Island Apartments
Ranked #3 of 19 Specialty Lodging in Cowes
Certificate of Excellence
Singapore, Singapore
Level Contributor
47 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Stayed for 1 night for a grp of 4”
3 of 5 bubbles Reviewed August 19, 2013

The apartment was clean and spacious thou we would prefer to have 2 bedrooms with both double/queen size beds. Ventilationis poor if you intend to cook as the smell lingers for hours. Power short-circuited twice while cooking breakfast and the free wifi is SLOW..to the extent that we gave up using to end our frustrations.

Great service staff, we were attended to for all enquiries or problems encountered even thou they could not help much with the wifi connection.

  • Stayed August 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank erinayeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sue D, Manager at Phillip Island Apartments, responded to this review, October 18, 2013
Dear Erinayeo
thank you for your review and thanks from our staff who work hard to ensure you are assisted in any way possible
Wi Fi is a source of irritation and we are working toward correcting this issue.
Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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169 reviews from our community

Traveler rating
    46
    76
    34
    7
    6
See reviews for
83
40
2
8
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • Italian first
  • Any
English first
Mornington, Australia
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed August 17, 2013

First impressions are always important. We were greeted with friendly, efficient staff in reception who made us feel welcome at Quest Phillip Island. Our pre heated 2 bedroom apartment was spotlessly clean with fully equipped kitchen opening in to a good sized living/dining room and a large balcony. It also had a full bathroom, separate lavatory plus a laundry with another shower. The apartments are apparently going through a re-vamp in the near future as normal ware and tear is expected after a few years but we were very comfortable. The facility has a large pool, spa and BBQ area which gets all the northern sun. Quest Phillip Island is located centrally close to shops, eateries and beach. There are many tourist attractions nearby including the famous penguin parade, wildlife and nature parks, museums, local markets and a racing car circuit which hosts the V8 Supercars, World Superbikes and other events. Local tours are readily available but we had our own car. Cowes is approx. 1 1/2 to 2 hours south-east of Melbourne and well worth a visit.

Room Tip: There are 1, 2 and 3 bedroom apartments. Speak directly to hotel for a full description as we did.
See more room tips
  • Stayed August 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank nelliesmac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sue D, Manager at Phillip Island Apartments, responded to this review, October 18, 2013
Dear Nellismac,
Thank you for your very kind words and appreciation of Phillip Island. It is a very pretty island with the most beautiful family beaches and Quest Phillip Island is ideally suited to these pursuits. We are situated close to the main street and all the shops, restaurants and 2 large supermarkets making it an easy accommodation choice.
Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed June 27, 2013

We booked this hotel with overseas guests, wanted to show case the beautiful scenery ! For what we paid we were severely disappointed ! Rooms were old! Frayed furniture. Walls in bedrooms dirty. Bathrooms were below average . The taps dripped and the spa in bathtub was out of order. Free wifi was useless as it was so slow that it was not worth the trouble . Never returning !!!

  • Stayed January 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank annaapostolos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sue D, Front Office Manager at Phillip Island Apartments, responded to this review, July 14, 2013
We are disappointed to hear you didn't enjoy your stay in January. At Quest Phillip Island we strive to provide all our guests with a stay they will remember for all the right reasons.
Please note that the apartments don't have spa baths and unfortunately in January when Phillip Island is very busy, the Wi-Fi can be very slow.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed June 19, 2013

Large apartment for four people, two bathrooms and well equipped. We visited in June when Phillip Island was really cold, so were grateful to arrive to a warm apartment with the heat pump already on.
Great location and a short walk to the beach and the town centre.
Recommended

  • Stayed June 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank n0rmie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sue D, Front Office Manager at Phillip Island Apartments, responded to this review, August 4, 2013
Thank you for your wonderful comments and we look forward to your return visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
95 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed June 9, 2013

We spent a lovely Friday evening at Quest Phillip Island.

From our first contact with Quest, it was a good experience. The staff were very friendly and helpful. I really appreciate the helpful suggestions.

Our checkin was speedy, because we had picked up pizza on the way and wanted to get up to our room. This was no problem, everything was printed out and waiting for us. A quick signature and we were on our way up with our key.

We had a two bedroom apartment on the top floor. This would be no good if stairs are a problem, since there is no lift, but this was explained to me when I contacted them, so there was no surprise there. We had a verandah and a view of the water, a full kitchen and comfortable dining/lounge area. The beds were very comfortable and we slept soundly. The bathroom was an odd layout with a walkthrough from the master into a laundry/shower room, then through to the loo, then through to the bathroom with a bath and another shower. That room then opened out into the hall. Although it seemed an odd layout, it worked extremely well with the 4 of us sharing the apartment.

We did sneak down to the spa for a quick dip. It was cold outside but the spa was perfect, and pool towels were, again, no problem for the reception staff.

We left with a cheery wave from the lady on reception and definately plan to return.

Room Tip: There are no elevators, only stairs. So, perhaps elderly or those with prams would prefer a lower l...
See more room tips
  • Stayed May 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MattandCo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sue D, Front Office Manager at Phillip Island Apartments, responded to this review, August 4, 2013
It was fantastic that you had a great stay with us. Hopefully you will stay with us again when the weather is a bit warmer! Thank you for your great comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
monza
Level Contributor
40 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed May 26, 2013

Large apartment for 4 persons, 3 rooms more services. There are the sofa, kitchen, bathroom, terrace. Includes everything from tableware to the detergent to the washing machine. It is close to the village center. Internal parking only for one car for room..
Ideal for families or a group of people who want to stay in phillip island during motorcycle racing

  • Stayed March 2013, traveled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank frv_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sue D, Front Office Manager at Phillip Island Apartments, responded to this review, June 4, 2013
We appreciate you taking the time to review Quest Phillip Island and your great comments. We look forward to your next stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 bubbles Reviewed May 25, 2013 via mobile

The room was tidy but the door to our ensuite stuck which made it difficult to use. There was no TV in the bedroom and for the money that should be a given. To top it all the outside noise at night made it impossible to sleep, both nights horrendous. The internal staircase is so noisy you hear everybody come home - never again!!!

  • Stayed May 2013
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank lisamcjono
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sue D, Front Office Manager at Phillip Island Apartments, responded to this review, June 4, 2013
Thank you for your helpful review, we will certainly take your comments on board. We hope you will come and stay with again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Phillip Island Apartments

Property: Phillip Island Apartments
Address: Corner Bass Avenue and Chapel Street | Reception entrance located on Chapel Street., Cowes, Phillip Island, Victoria 3922, Australia
Location: Australia > Victoria > Phillip Island > Cowes
Amenities:
Business Center with Internet Access Free Parking Kitchenette Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 19 Specialty Lodging in Cowes
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Phillip Island Apartments 4*
Number of rooms: 32
Official Description (provided by the hotel):
Centrally located in the vibrant township of Cowes, Phillip Island Apartments are a short stroll to local shops, restaurants and recreational beaches as well as within easy travelling distance to Phillip Island’s many attractions including the Penguin Parade, Grand Prix Circuit and the islands many beautiful surf beaches and walking trails.Phillip Island Apartments offer comfortable and spacious 1, 2 and 3 bedroom self contained apartments. Full kitchen and laundry facilities along with open lounge and dining area are available in each apartment as well as private balcony or patio.Phillip Island Apartments have an outdoor pool, gas heated spa and BBQ area. ... more   less 
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Also Known As:
Phillip Island Apartments Cowes

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