What a shame that a really nice property is ruined by the over the top approach to guest management.
These peple are in the wrong industry. It was like staying at a fussy aunties who doesn't let you sit on the nice couch or use the good cups.
I should have realised this when confronted on booking with the properties very punative cancellation policy.
On checking in and before anything else was done I was given a large list of rules and regs that I had to sign. Despite being with my wife and two young children I was told I must sign this because of problems with schoolies. Ummm, guys, it's not schoolies week.
The list of rules and crimes for which you can be evicted (that are helpfully duplicated in their compendium and all over the rooms) with no refund is long and interesting.
The two bedroom apartment was littered with warning signs and rules including not one but two warnngs and precise instructions on where the toaster may or may not be used and the a warning that failure to put dishes in the dishwasher would result in additional charges (no mention of this when I booked....).
The beds were hard, there was a single pillow per bed and the pool was closed because it was broken.
It's such a shame thst they work so hard to make their guests feel uncomfortable - it really is a nice property.
They really do need to find a career more suited to their personalities.
- Official Description (provided by the hotel):
- Centrally located in the vibrant township of Cowes, Phillip Island Apartments are a short stroll to local shops, restaurants and recreational beaches as well as within easy travelling distance to Phillip Island’s many attractions including the Penguin Parade, Grand Prix Circuit and the islands many beautiful surf beaches and walking trails.Phillip Island Apartments offer comfortable and spacious 1, 2 and 3 bedroom self contained apartments. Full kitchen and laundry facilities along with open lounge and dining area are available in each apartment as well as private balcony or patio.Phillip Island Apartments have an outdoor pool, gas heated spa and BBQ area. ... more less
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- Also Known As:
- Phillip Island Apartments Cowes