Had a surprise birthday dinner organised here on 28 December 2012. Unimpressed is an understatement.
Meals took a long time to actually come out, almost an hour in total. Kids meals came out after the adults main meals - even a bowl of chips was obviously too much to ask for and came out even later!!! The food was really nothing special. One friend ordered the gnocchi and had 6 pieces of gnocchi in total, the rest of the dish was sauce.
Some friends bought a birthday cake for myself, as a surprise wherein they were told with so much attitude "it's clearly states on the website no cakes allowed". Maybe when you have a large booking - state that then if its such a sore spot, not just on the website!! Whilst cutting the cake had one staff member literally leaning over me to take it off me straight away. We could have however had the cake there, if we wanted to pay an extra $3pp just to cut the cake on top of the already overpriced, below average meals. Ridiculous.
To make matters worse we then called the restaurant the next day to express our disappointment to which the owner had nothing more to say other then "yep" to everything we said and then put the phone down. How professional.
All in all would most definitely advise you not to waste time here. Even the "owner" of the restaurant has no interest in customer service and making your experience a good one. I really could go on and on with how many other things were totally unacceptable.