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“A great week end get away”
5 of 5 bubbles Review of Cowes Caravan Park

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Cowes Caravan Park
Ranked #4 of 19 Specialty Lodging in Cowes
Certificate of Excellence
Melbourne, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“A great week end get away”
5 of 5 bubbles Reviewed July 28, 2013

I just love the park and the managers, we book every fortnight on non peak weekend from November though to March, as we have 2 small dogs. The sites are perfect and if you book far enough ahead you can usually pick up and beach front site. The bathrooms are always spotlessly clean. It is a perfect travelling distance from Melb to leave after work on a Friday and still be set up for the week end before dark.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Kerryn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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104 reviews from our community

Traveler rating
    43
    38
    14
    6
    3
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38
Solo
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Business
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • Indonesian first
  • Swedish first
  • Any
English first
Melbourne, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed July 11, 2013

We went to Phillip Island arrived island on 5th july 2013 at approx 7pm - we had never been to this caravan park before so we pre rang to make sure they could fit us on to a powered caravan site- the gentleman on the phone was very accomodating and advised there would be no problems.
We arrived - i went to the office only to be greeted by a very rude young girl- who bleted out they had powered caravan sites available.
As it was quite windy and blowing a gale - i requested a site that was a little protected- the girl produced a map of the caravan park and said you can go and have a look at approx 6 different sites. I asked if she could show us where the sites were - her answer was a very definate " no"
I will never in future be a patron of this caravan park and would not recommend it unless you want rudeness on arrival and a total disregard that you had never been there before and a refusal to even get off their seats to show you around- i am sorry it might be the most popular park because it has beach front powered sites - but it is very much lacking in customer service

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
6 Thank James D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margaret River
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed April 25, 2013

We recently spent 3 nights here as we have been impressed with the first few Family Parks we have used. The photo for the site is a little misleading as the sites on the beach aren't quite so lush. We had a nice site nearer to the office as we have a big rig and required a large flat site. The amenities are good but surprised at the lack of soap. Yes, we take our own toiletries to have a shower but you don't carry soap every time you go to the toilet. We haven't found that before on our travels. Surely 1 soap dispenser would make a big difference at little cost and be more hygienic.
After our stay at a Family Park in Melbourne. which had a large enclosed and fully equipped kitchen and free barbeques for everyone's use, I was also surprised that campers have to pay for these amenities (maybe a deposit) and require a key to access items.
We saw lots of rabbits - not sure if this is a common problem on the island and how easy it is to control them.
We loved our stay on Phillip Island and despite these issues we recommend the park.

Room Tip: Sites away from the beach are larger and easier to access.
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Caronick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed April 8, 2013

This park is full of permanant vans with their built-on rooms and TVs. The location is great with the beach right behind, but you won't get to hear the waves because of all the duelling TVs.

Don't believe the staff when they say it's only a five minute walk to town. It's twenty, at least.

And don't bother trying to complain about the noise at night. They just don't answer the phone!

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank CovertJourneyman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CowesCaravanPark, Owner at Cowes Caravan Park, responded to this review, April 21, 2013
Dear “Only Caters to permanent “Vans””,
Sorry Mate, you definitely have the wrong Park.
Firstly, we don’t have “permanent” residence in the park – not one, except for our live in caretaker. We are a dedicated, accredited tourist park. We have 10,000 guests per year that are extremely happy with our park.
Secondly, we are exactly one Kilometre from the Post Office in Cowes, which usually takes us about 10 minutes to walk or 2 min in the car. We are in a brilliant location, right on the beach, so guests have the option of walking along the beach or road. On the beach at the Park you can see the jetty in the heart of Cowes, It’s a beautiful walk with views of the main land and French island.
In regard to any noise complaints we have live-in caretakers that provide after hours urgent assistance, particularly if there is a disruption to guests comfort. They can be contact via 24 hour phone system or the night bell which is located at reception, Or knocking on the door. We checked our phone messages and incident diary over the last 3 months and there has not been one complaint.
We have asked Trip Advisor to take these incorrect and demeaning comments off the site, good luck in finding the park you stayed at. But in future if you are going to make comments why not be a little more constructive and maybe out of politeness - talk to the park before you leave if you have any problems.
Park Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madeira Beach, Florida
Level Contributor
40 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed March 22, 2013

perfect location for a stop over in Phillip Island, we stayed on site 188 which was next to the sea as I'd asked for a water view when I booked and got it, receptionist was very friendly and I'm very grateful for the site allocated. The beach is steps away from our van, there is some seaweed on it but as it's a nature island only to be expected, I loved waking up to the rabbits on the grass and the sun on the water. It's an old school caravan site, but I quite liked that, water pressure in the showers were great.

Room Tip: powered site 188 next to the sea
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank maggiemadbeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed February 26, 2013 via mobile

Stayed for 4 nights on a powered site. Nice and close to the beach which was sandy and water clear. Our site (#69) was very dusty and lacked grass. Amenities block is dated but clean. Water pressure good for a nice hot shower. Only saw staff in reception on arrival. There were three office staff when we checked in and not one of them greeted me. Waiting for one of them to welcome me, which did not happen, I told them my name and waited for someone to respond. No eye contact, just given a couple of sheets about the park and code for the boom gate!

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BelindaNash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CowesCaravanPark, Owner at Cowes Caravan Park, responded to this review, April 21, 2013
Dear Belinda,
Thank you for your lovely comments. Our staff, however, were a little upset to see you felt you weren’t greeted correctly. When we first read your comments we immediately checked the CTV footage in the office. When you checked-in for the SuperBikes, there were 3 girls in the office, you were attended to and definitely greeted correctly, with plenty of eye contact. All our guests are given welcome pack, with a map of the park, map of the island and other tourist information that may assist you in enjoying your stay. Also the security gates & park requirements are explained to all guests. The SuperBikes is one of our busiest weekends, however our staff are highly trained and professional. As the owner of the park I check all complains about my staff and take them seriously. However in this case, after watching the CTV footage, I really feel your comments are totally unjustified.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed October 8, 2012 via mobile

Just spent 10 days at Cowes Caravan Park over the school holidays , it was just what we needed very peaceful and relaxing.
We felt very happy to let the children roam the grounds on their bikes and play cricket on the beach, it felt very safe.Julie Mark and the team always make us feel very welcome. The caravan park is very well maintained and right on the beach. We took long walks on the beach and strolled into Cowes for great coffee. We've rebooked to go back to the island at Christmas ,when the whole place picks up a gear or two with thousands of tourists flocking to Phillip Island getaways , we can't wait. We're not the only ones who love it as it usually books out every summer, so get in early.

Stayed October 2012, traveled with family
Helpful?
3 Thank Kay H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cowes Caravan Park

Property: Cowes Caravan Park
Address: 164 Church St, Cowes, Phillip Island, Victoria 3922, Australia
Location: Australia > Victoria > Phillip Island > Cowes
Amenities:
Beach Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #4 of 19 Specialty Lodging in Cowes
Price Range (Based on Average Rates): $
Hotel Class:4 star — Cowes Caravan Park 4*
Number of rooms: 16
Reservation Options:
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Also Known As:
Cowes Caravan Park Phillip Island

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