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“Very poor”

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Comfort Inn The International
Ranked #5 of 12 Hotels in Apollo Bay
Melbourne, Australia
1 review
“Very poor”
Reviewed March 20, 2014

Bathroom continually filled with cigarette smoke through vents, not enough parking for guests, staff not helpful, had to buy my own coffee mug and wash dishes in bathroom sink. I stayed here 4 nights and was only able to park at my room one of these, car park way too small. Staff not helpful regarding cigarette smoke just stating "we've never had a problem" so I lived with the stench for 4 days. Clean and tidy but not sure how it got its rating.

  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Simone712014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TandTMelbourne, Owner at Comfort Inn The International, responded to this review, April 16, 2014
We are very disappointed we failed to make your stay a satisfactory one. We have investigated your report about smoke smell in the bathroom and remain unable to explain it. We even had an electrician check wiring in the roof space and found nothing. We say this because your room was upstairs with no possibility of cigarette smoke coming in to a bathroom. Wherever possible we move a guest to another room if their is an issue, but the property was fully booked during your stay. We service rooms every day except where a guest displays the 'do not disturb' sign. This is the only explanation we can think of for your comments about washing dishes. Your room comes with cup/saucer combination, but cleaning staff or reception would always oblige if a coffee mug was preferred. Please contact the motel and we will offer another stay to show you our usual experience.
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458 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
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English first
Melbourne, Australia
Level Contributor
174 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed March 11, 2014

We came here with friends from the UK and stayed one night.
Really welcoming staff. Comfortable huge room (we had deluxe suites), well equipped room.
We were in room 25 and our friends were in 22.
My only very small complaints are;
1, there is a massive 2 person spa bath in the room which was awesome, but there was no bubble bath for it. Kind of disappointing.
2. The room we were in was quite musty, like it needed a good airing (but our friends room was fine).

Apart from those two very small issues, the place is great, a very clean swimming pool (with spa), very comfortable beds, great location, ample parking.
We would stay here again (and hope there is bubble bath!)

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank retired_backpacker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TandTMelbourne, Owner at Comfort Inn The International, responded to this review, April 16, 2014
Thank you for the constructive review. The bubble bath is a failure in our cleaning/room audit schedule. We apologise for that. That background smell came recently with the introduction of new padded dining chairs. We have been working on deodorising the padding, but it's obviously not solved yet. Thanks particularly for noting our service.
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Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 5, 2014 via mobile

Stayed here for our 2days in Apollo bay. Looked ordinary from the pictures on the site but I can say that the rooms were awesome in that they were spacious and clean.

Garry at the front desk was very friendly and accommodating.

Location was handy being in the town.

We would definitely stay here again if we were to visit apollo bay again.

Stayed March 2014
Helpful?
Thank Casaran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TandTMelbourne, Owner at Comfort Inn The International, responded to this review, April 16, 2014
The heading of your review is what we love to do; deliver pleasant surprises. Thanks for acknowledging our manager's service as it's a big priority for all of us. We hope you will stay again, and please recommend us to friends. Thank you for your review.
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Canada
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed March 2, 2014 via mobile

Great place.location is excellent.people were very friendly.pub next door was also excrllent. Strongly recommend to everyone.pool wasn't heated but that was fine with us. Its right close to restaurants pubs etc.

Stayed March 2014, traveled with family
Helpful?
Thank elizabethCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TandTMelbourne, Owner at Comfort Inn The International, responded to this review, April 16, 2014
Thanks for taking the time to post such a happy review and recommendation. it nailed our main attributes, particularly friendly service. Enjoy the rest of your holiday.
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Preston, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 19, 2014 via mobile

We booked for 3 nights in a suite but unfortunately we were double booked the 1st night. Manager Cathy was extremely helpful and put us in the room next door to the one we'd booked. It was large and clean and there was no charge plus Continental breakfast was also on the house. Cathy saved the day and always greeted us with her lovely sunny and friendly disposition. Thank you Cathy!

Stayed February 2014, traveled as a couple
Helpful?
Thank Gillian T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TandTMelbourne, Owner at Comfort Inn The International, responded to this review, April 16, 2014
Cathy and Garry will appreciate your compliment. They provide excellent service in every respect. We apologise for the mistake on your first night and thank you for your patience. We hope you enjoy the rest of your holiday and will recommend us to friends.
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London, United Kingdom
Level Contributor
68 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed February 17, 2014

We had a very big room (number 7) with all the amenities; fridge with milk, jug of cold water, cupboard full of crockery and utensils etc. the window faced outwards towards the road, which is probably nicer than the rooms whose windows face the courtyard and therefore have a view of everyone’s cars parked right up to the window. The only downside to this motel was that staying there on a VERY windy night (gale-force winds direct from Antarctica I think) we had natural air-conditioning through the gap in the door and a draught from the window. Check in and out was quick and easy and very pleasant personnel. Bonus is the unlimited free wifi.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Figgysfriend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TandTMelbourne, Owner at Comfort Inn The International, responded to this review, April 16, 2014
Thanks for the high score. Your description of rooms and their position off the carpark has made us concentrate on the quality of the room experience, and you note that. For an overnight stop, having the car parked close to the room is a great convenience. The southern wind does shake the whole place occasionally.
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Surrey, UK
Level Contributor
74 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed February 16, 2014

Our first night's stop on the GOR was at the Comfort Inn, Apollo Bay. Friendly welcome. We had a large corner room at the back of the hotel, with a large sitting area and a big tub and separate shower. Our room overlooked a road and parking area behind the hotel but there was very little noise from there to disturb us. There was a bit of noise from adjoining rooms, but that soon disappeared. The room was fine - clean, pretty well appointed, but nothing fancy. There is no food at the hotel but there are some restaurants locally, although they didn't seem to be much to write home about. We ended up eating a good pizza and watching the Big Bash after a long day's drive!

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dewmaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TandTMelbourne, Owner at Comfort Inn The International, responded to this review, April 16, 2014
Looks like we met your needs, but didn't do better than that. We strive to exceed expectations, so it's disappointing when we miss that mark. Our position in the centre of Apollo Bay often brings concerns that outside noise will be an issue, but it seldom is. The rooms are large and comfortable, so it's not surprising you decided to eat in and relax with the cricket on TV.
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Additional Information about Comfort Inn The International

Property: Comfort Inn The International
Address: 37 Great Ocean Rd, Apollo Bay, Victoria 3233, Australia
Location: Australia > Victoria > Apollo Bay
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 12 Hotels in Apollo Bay
Price Range (Based on Average Rates): $
Hotel Class:4 star — Comfort Inn The International 4*
Number of rooms: 24
Official Description (provided by the hotel):
We are in the centre of Apollo Bay opposite the main beach. Our rooms are spacious, with modern amenities and entertainment options including large LCD, iPod dock/radio, and DVD. All of Apollo Bay's 15 pubs and restaurants are within 5 minutes walk. ... more   less 
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Also Known As:
Comfort Inn The International Hotel Apollo Bay
Comfort Inn Apollo Bay
Apollo Bay Comfort Inn
Comfort Inn International
Comfort Inn The International Apollo Bay/Great Ocean Road

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