We booked at this hotel and we had to cancel. We made a particular point of ringing several weeks in advance to advise them and specifically requested that they remove our booking and our credit card details. We then discovered they have taken $90 off our credit card and claimed we had never rung. I quite understand that some people book and don't cancel all the time but we made such an effort to ring weeks in advance that for this to happen was disturbing. When we rang to clarify, the owner, Peter, was distinctly unhelpful and insisted that I had to prove I had rung by photo copying my phone bill showing the date I hade rung! It is not my fault if they are totally inefficient. He claimed that they would never make a mistake as it is so simple to do cancellations for his staff - hello - why didn't they? It is not really my fault that their administration clearly cannot do their job and he refused to repay the money. We are obviously taking this further and have advised our credit card company but we shall never stay there and will certainly not be recommending this place to anyone.
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- Also Known As:
- Country Inn Deloraine
- Deloraine Country Inn
- Mountain View Country Inn Deloraine, Tasmania, Australia