Stayed for one night in Bicheno to visit the freycinet national park. Based on the reviews on tripadvisor we decided to stay at Wintersun gardens. We booked, for four adults, a two bedroom self contained unit with a "separate ensuite" for $190.
We arrived at the motel about an hour early and were told our unit wasn't ready, so we said we'd go to the national park first and come back later that evening but if could use there toilet facilities in the mean time. We were told to use the public toilets near information. Ok, not a problem. So we came back about 9.00pm to check in after a day of hiking to discover that the ensuite that was mentioned was actually just the bathroom! When we approached the staff, who were most likely the owners about what we thought was a mix up, we were greeted with a cold stare and then asked what is a separate ensuite to which we referred them back to the email that was sent to us. The male staff member then tried to tell us the bathroom was the separate ensuite! When we pointed out the obvious about it not being the main bathroom he turned and sighed loudly and turned back to his computer ignoring the rest of out conversation which we had to resume with the equally rude female staff member. We waited for an apology but was given only a feeble excuse to the ambiguousness of the email. No point in arguing so we left for our room.
If we were offered an apology I could be writing a different review at the moment, but the manner in which we were treated was absolutely disgusting! The room itself was small but clean and the TV, as was mentioned in a fairly accurate review earlier (apart from the friendly staff), was limited.
I will never again stay or recommend this motel to anyone. If you don't want to ruin your trip stay away from the rude staff at Wintersun gardens!
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- Also Known As:
- Wintersun Gardens Hotel Bicheno
- Wintersun Gardens Motel Bicheno, Tasmania