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“Unfriendly staff!” 2 of 5 bubbles
Review of Wintersun Gardens Motel

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Wintersun Gardens Motel
Ranked #1 of 4 Hotels in Bicheno
Certificate of Excellence
Melbourne
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Unfriendly staff!”
2 of 5 bubbles Reviewed January 27, 2010

Stayed for one night in Bicheno to visit the freycinet national park. Based on the reviews on tripadvisor we decided to stay at Wintersun gardens. We booked, for four adults, a two bedroom self contained unit with a "separate ensuite" for $190.
We arrived at the motel about an hour early and were told our unit wasn't ready, so we said we'd go to the national park first and come back later that evening but if could use there toilet facilities in the mean time. We were told to use the public toilets near information. Ok, not a problem. So we came back about 9.00pm to check in after a day of hiking to discover that the ensuite that was mentioned was actually just the bathroom! When we approached the staff, who were most likely the owners about what we thought was a mix up, we were greeted with a cold stare and then asked what is a separate ensuite to which we referred them back to the email that was sent to us. The male staff member then tried to tell us the bathroom was the separate ensuite! When we pointed out the obvious about it not being the main bathroom he turned and sighed loudly and turned back to his computer ignoring the rest of out conversation which we had to resume with the equally rude female staff member. We waited for an apology but was given only a feeble excuse to the ambiguousness of the email. No point in arguing so we left for our room.
If we were offered an apology I could be writing a different review at the moment, but the manner in which we were treated was absolutely disgusting! The room itself was small but clean and the TV, as was mentioned in a fairly accurate review earlier (apart from the friendly staff), was limited.
I will never again stay or recommend this motel to anyone. If you don't want to ruin your trip stay away from the rude staff at Wintersun gardens!

  • Stayed January 2010, traveled with friends
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank BB-Melb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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372 reviews from our community

Traveler rating
    157
    165
    36
    12
    2
See reviews for
80
188
14
4
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
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English first
Tasmania
2 reviews
5 of 5 bubbles Reviewed January 22, 2010

What wonderful hosts this motel has, possible the best hospitality I have recieved in 5 continents of travel,

We arrived after 9pm in the dark, and was welcomed by beautiful box hedges standard roses and fuscias in full bloom, apon reception the hosts welcomed us so nicely, made sure to get our phone number just incase we left something behind, and gave us milk for our coffee.

for a small adittional cost you can have a cooked breakfast to your room, and the host once again excelled themselves by cooking scrambled eggs (obviously the wingeing american in the last post didnt think to ask..) not on the menu but the host had no problem in doing them . could sit outside overlooking the gardens to eat breakfast too

The room was neat tidy, the bathroom small but very modern and very clean. Generous with tea and coffee facilties! Mini bar prices not a rip off at all $3.50 for a premium light beer and $1.50 for a soft drink, $6 for wine Very impressed.

  • Stayed January 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JJANDAA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tallahassee, Florida
Level Contributor
165 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 297 helpful votes
3 of 5 bubbles Reviewed December 22, 2009

The hotel is right off the main road into Bichenu. Nice room, bed and shower with refrigerator but no microwave, no face cloths and no air conditioning which left the room very hot during the day when over 30 C. Heaters were barely adequate to keeping room warm enough when under 15 C. Did have bed warmers. Staff were friendly and helpful. Nice gardens, small swimming pool, outside barbeque grill. Good breakfast but no scrambled eggs choice. Walk to end of street a few hundred meters to see fairy penguins come ashore. No internet, very limited TV.

  • Stayed December 2009, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MisterWombat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level Contributor
103 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed October 29, 2009

We stayed overnight in Bicheno on our trip along Tasmanian East Coast. It is a small town with a handful of choices for accommodation and dining. We decided to stay in Wintersun Gardens Motel for one night after reading some of the reviews here. We were not disappointed. True that the room is a bit small, but for what we paid, we couldn't ask for more. The place is clean, quiet and the air is fresh. It's within walking distance to the supermarket, bistro and restaurants. The owners are truly fabulous and lovely. Our package included breakfast for two, which was a great value. They were building 3 more motel rooms when we reached there, which should be ready in a couple of months time.

  • Stayed October 2009, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank EG233
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shearwater
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 16, 2009

Great location, great rooms, friendly, welcoming and clean. And the best breakfast ever.

  • Stayed September 2009, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ffe_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
55 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
4 of 5 bubbles Reviewed May 3, 2009

If the owners of this motel could put a bit of money into updating the rooms a bit, it would be perfect. The rooms are small, with the bathrooms even smaller - enough room only for a shower, toilet and tiny wall sink. The owners though, I wouldn't change them! Very helpful in finding out about Bicheno and lovely in providing the little touches like fresh milk when you check in. Great value for money and just a short walk from one of the loveliest beaches in Tasmania. And don't miss the little aquarium on the waterfront. Best $3 you'll spend in Tassie!

  • Stayed April 2009, traveled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank gk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
82 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
3 of 5 bubbles Reviewed April 25, 2009

After reading reviews on TA this motel was exactly what I expected, clean motel style accomodation. It is a Budget branded hotel and we paid $110.00 for one noght for two adults and 1 child. The room was clean with a double bed and a single bed near the bathroom door. The room was small, after we have placed our suitcase etc we found ourselves stepping over things, and my son complained that he couldn't see the tv from his single bed in the corner. The bathroom only had soap supplied so make sure you bring shampoo etc. When we arrived we were given a great run down on the local amenties an a map to do the walk to the blow hole which we would thoroughly recommend. We at dinner at the pub after the 3 km walk and the motel was a 15 minute walk back up the hill.

  • Stayed April 2009, traveled with family
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank jodi06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Wintersun Gardens Motel

Property: Wintersun Gardens Motel
Address: 35 Gordon Street, Bicheno, Tasmania 7215 , Australia
Location: Australia > Tasmania > Bicheno
Amenities:
Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Bicheno
Price Range (Based on Average Rates): $
Hotel Class:3 star — Wintersun Gardens Motel 3*
Number of rooms: 11
Reservation Options:
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Also Known As:
Wintersun Gardens Hotel Bicheno
Wintersun Gardens Motel Bicheno, Tasmania

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