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All reviews great room wine cellar the cliff sea lions included tours every meal remarkable suite food and wine kangaroo island bucket list high expectations floor to ceiling windows flinders suite classic menu other guests remarkable rocks worth every penny
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Reviewed July 23, 2011

The lodge is situated beautifully on a cliff facing the ocean. All the rooms have breath taking views. The rooms are spacious and nicely decorated. This is where the good comments end. The room we were in was always overheated. The common rooms were always too cold. Even after requesting to increase the temperature we had to wear all the sweaters we had brought along. Wifi was supposed to be available in the common rooms. It rarely worked and the excuse we were given is that it was too windy. There was also supposed to be internet via cable in the room, however in the 4 days we were there it never worked. The food was good. However, the chef was very particular about how it was served. Usually there were several courses. If any one of us ordered only one course, we did not have the option to receive this course at the same time as the others were eating, we had to wait until every one had reached that course. Even if it was the last course. This might maybe not have been as bad, had the serving not been extremely slow. It took over 20 minutes in between courses, and this even though the hotel was almost empty. There were maybe 3-4 tables booked. Also, if you requested more of any food item, they had no objection to it, but they could not just simply put more on a plate. They had to bring you the same course again, incl. the wait inbetween. So do not think of ordering 4 peas instead of the foreseen 3 peas because you will have to wait for your last pea, keeping every one else at the table waiting as well! While the manager said that the cook could accommodate any dietary requests, the cook never bothered to even show his face and discuss our requests. In addition of being extremely expensive, they are now charging for any guided walk or excursion. So, to walk to the end of the cliff (maybe 20 minutes) with a guide that did not add any knowledge, there is a cost of AUS$70 per person. Definitely not worth it! It is sad that such a beautiful hotel is so poorly managed.

  • Stayed: June 2011, traveled with family
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13  Thank Diver994
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah1971_9, Public Relations Manager at Southern Ocean Lodge, responded to this reviewResponded August 8, 2011

Thank you for taking the time to post this review on Trip Advisor, we're pleased to read that you enjoyed the Lodge's stunning location on the wild southern coast of Kangaroo Island, and that you liked the suites with their great views of the ocean and sweeping coast.
Service and guest comfort are of paramount importance to the team and management at Southern Ocean Lodge, and we strive to both anticipate and quickly respond to all guest needs. All suites are fitted with individual reverse-cycle air conditioners with controls that the guest manages themselves. Optional floor heating and doors that open to allow in the cool breeze from the Southern Ocean offer further tempartaure control. This all allows for each guest's preferences for an ideal room temperature. The temperature in the Great Room with the lounge, bar and restaurant is also managed by reverse-cycle airconditioning, as well as by the suspended fireplace for warmth and by opening doors to allow a breeze. The staff is always happy to adjust temperatures for guest comfort.
Complimentary wifi connection is available throughout the main lodge and suites, however it is a remote location and we often advise guests it is a 'temperamental' connection.
The food at Southern Ocean Lodge is made to order by the Chef and as an individual plate; it's not a case of adding another spoonful of peas from a bain-marie in the kitchen. There's also the 'Classics' menu for guests who like more traditional fare with larger servings. The staff is always happy to serve courses on a menu so as a family or couple can eat at the same time. If a guest chooses not to have an entree for example, he or she would naturally just wait for the main course so as they then eat together. Of course our guests are often families with children who would like to eat first.
Rates are all-inclusive of dining, beverages and guided touring on Kangaroo Island. This includes guided excursions to Seal Bay - Australia's third largest sea lion colony; Flinders Chase National Park - the 'Wonders of KI', the coastal clifftop walk (ie there is no charge for this), and Kangas and Kanapes tour of the historic Grassdale property nearby.
The naturalist guides have a wealth of knowledge about the island's flora, fauna and some fanstastic local history. They bring each experience alive with stories of shipwrecks, settlers' struggles and are adept at spotting a hidden echidna or koala along the way.
The only touring-related charges are for those taken on a private basis or for the newly-released 'Bespoke Experiences' which include quadbiking, kayaking, the nocturnal sanctuary walk, and longer guided walks that explore interesting areas further afield. Guests do often comment on the excellent value offered by their Southern Ocean Lodge experience.

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Reviewed July 14, 2011

My husband and I have recently returned from our break at SOL. Staying there was like owning shares in a resort (for a brief period of time) so that all that the lodge offered was available to you and that you could feel relaxed and be at home with all the facilities, quality service, beautiful views and memorable excursions. To me it was like a cruise as the cost of staying there was all inclusive of most things.
Your mission therefore, (should you choose to accept) is to survive breakfast, lunch and dinner together with doing exactly as you please. You can be as involved with excursions and socialising as you need or want to be. As an Adelaide resident I am a firm fan. I will recommend this wonderful place an easy way to getaway from it all, while feeling like I have been away for longer.
The service is impeccable, the geographical position is gorgeous and the rooms are a great retreat. We stayed for three nights. I would go back again definately, maybe for even longer. In South Australia, Kangaroo Island is under our very noses, whith great food, wildlife and stunning scenery to offer. Go for it.

  • Stayed: July 2011, traveled as a couple
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3  Thank lizpanderson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 11, 2011

We had a Remarkables Suite which was superb in every way. We loved the hot tub on the deck.

Room Tip: Perhaps the rooms up near the restaurant are less private than ones further down the very long corridor.
  • Stayed: June 2011, traveled as a couple
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Thank Speckles_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 5, 2011

Hospitality in perfection. Great location. Great facility. Great service. Beautiful secluded natural environment.

  • Stayed: July 2011, traveled with family
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Thank VonLuck4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 16, 2011

Wonderful lodge, it's a Must Do,
The food is outstanding.
A fabulous Eco styled luxury resort,highly recommended

  • Stayed: June 2011, traveled as a couple
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1  Thank JulianZ21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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