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“Absolutely awful.”
Review of RSL Club

RSL Club
Ranked #42 of 52 Restaurants in Warwick
Cuisines: Australian
Dining options: Reservations
Restaurant details
Dining options: Reservations
Mount Coolum, Queensland
Level Contributor
17 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
“Absolutely awful.”
Reviewed April 28, 2013

We ate there last night. We were traveling and usually an RSL or Bowls Club can supply a wholesome meal for a fair price. Ordered a la carte. Mixed grill and chicken Kiev, thinking no one could possibly get these wrong. Big mistake. Kiev was dry nearly burnt. Served on boiled rice with potato bake and peas and carrots. Yuk. Mixed grill was dry tough, looked awful. My advice don't eat there.

  • Visited April 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
7 Thank Jenny1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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71 reviews from our community

Visitor rating
    10
    22
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    10
    9
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Warwick, Australia
Level Contributor
42 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 115 helpful votes
“POOR CUSTOMER SERVICE !”
Reviewed April 8, 2013

We were members of the Warwick RSL club. They send out an annual voucher for your birthday. My wife got one and we decided to go for a meal to celebrate her birthday.

We went to order from the food service area. The lady that served us was VERY uptight and rude. When my wife showed her the voucher for her birthday, she snatched it off her and ripped out the voucher and threw it back. As we went to pay by EFTPOS the lady picked the machine up and slammed it down over the counter onto the side of my wife's hand.

There was no acknowledgment of my wife's birthday by this Lady. Why do they bother to send out the vouchers if there is no follow through by there staff. Simply saying "Happy Birthday" doesn't take much effort. It seems the RSL has missed the boat when it comes to the industry they represent (Hospitality).

I asked another staff member this lady's name and position. Without mentioning her name she is the Head waitress. So imagine what customer service skills she is passing on to her staff !

After this experience we asked for a full refund on our membership and will never go back.

  • Visited February 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
10 Thank mjb025
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
107 reviews
40 restaurant reviews
common_n_restaurant_reviews_1bd8 65 helpful votes
“Well worth the visit”
Reviewed March 16, 2013

Three of us went to the RSL just after 6pm on Saturday. The dining room was already half full. It was clean and spacious. There was a choice of a la carte from the menu or a buffet. We chose the menu - 2 steaks and a seafood platter. None of us could finish our meals as they were very plentiful.

The service was friendly. It was a value for money night.

  • Visited March 2013
    • Value
    • Service
    • Food
Helpful?
2 Thank Ericguy19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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