Blue Lagoon Resort is not actually a resort. It is a furnished apartment on rent. They do not have the following - bell boy services, wifi in the rooms, a small store to help meet immediate needs and on site restaurants owned by the establishment.
While booking for this place, it clearly said that wifi shall be available in every room. However, during our stay at this place, there was no wifi connection available to us in our rooms. This caused a lot of problems for me as I could not contact my family as regularly as I would have liked as well as could not do conduct my work/businesses.
Also, for the 3 days we were staying in Cairns, the temperatures were soaring at 95-100 F. The air conditioner didn't work on any of the 3 days. We repeatedly informed them of this. Neither did they change our room not did they do anything about it. So all in all, we were sleeping in hot stuff apartment for 3 days. This was a huge inconvenience for my family and me. We were right across the Trinity Beach and there was no cool breeze as well as it is peak summer season in Cairns.
Although the reception was professional in helping us figure out our tours, they didn't really help us make our stay as comfortable as we had hoped.
I would like to understand why.
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- Also Known As:
- Blue Lagoon Hotel Trinity Beach
- Blue Lagoon Resort Trinity Beach, Cairns Region