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Blue Lagoon Resort
Certificate of Excellence
Reviewed October 22, 2012

We recently stayed in a 1 bedroom apartment on the second floor overlooking the pool for 8 nights. The apartment included a full kitchen, laundry facilities, air con., ceiling fans, TV & dvd player. The apartment was very clean, comfortable and reasonably priced. All staff were polite and very helpful. The Resort is close to the beach, shops, restuarants and the local club. The Sunbus bus stop is just across the road and this was very handy getting a bus to and from Cairns. The buses ran every 1/2 hour during the week and hourly on weekends. We hope to visit again.

Linda & John NSW

  • Stayed: October 2012, traveled as a couple
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Thank TakeABreak06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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393 - 399 of 447 reviews

Reviewed October 15, 2012

Had a great time at blue lagoon resort. We had a studio room next to the lake. This was very pleasant and modern with everything you need. Receptionist could not have been more helpful and booked all our excursions to the Reef and rainforest complete with pickups from the hotel. The lime tree restaurant on the resort also does a mean steak. Trinity Beach was beautiful and we will definitely be back!

  • Stayed: October 2012
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1  Thank Superbobbytaylor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 9, 2012

We stayed in a 1 bedroom apartment on the 3rd floor overlooking the pool for 8 nights. I have no complaints about the apartment itself as it was spacious, clean and in good condition. It also had a well equipped kitchen, a washing machine, dryer, air-conditioning, ceiling fans, comfy beds and a dvd player.

I was however disappointed with the level of service. There was no service of the room at all during our stay and 2 loo rolls for 8 days with no option to change your towel was not what I would expect from a 4* self-catering resort.

The resort grounds are well maintained, albeit that there is little to actually do at the resort, however the beach is a short walk away.

There is wi-fi available at the resort but this is limited to the reception area and is fairly pricey at $15 a day.

We ate at the Blue Moon Grill at the entrance to the resort one night and found the service excellent and the food reasonable, however be aware that this is an expensive restaurant to eat at and cheaper fare can be found at the restaurants down at Trinity Beach.

Price-wise, this resort is reasonable, however you definitely need a car to get around and if you are looking at enjoying the social life in Cairns central and indulging in a drink or two, you would be better to book accommodation in the centre.

Room Tip: If you have any mobility issues, you need to request a room on the ground floor as there are no lift...
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  • Stayed: October 2012, traveled as a couple
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Thank paynogirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BlueLagoonTrinity, Manager at Blue Lagoon Resort, responded to this reviewResponded October 11, 2012

Dear paynogirl

We provide a mid-stay service on all stays of 8 days or longer, which your agent should have advised you of, however our records show your stay was for a total of 7 nights. Regarding the option for changing your towels, if you had let us know during your stay that you required extra towels we would have been more than happy to accommodate your request.

As was previously stated on check-in and in the notice in your room, the apartments are all fully self-contained, self-catering and not hotel rooms. We provide everyone with a starter pack of amenities, however again had you let us know you were in need of toilet paper during your stay, we would have been more than happy to help, were you unable to get to the local supermarket.

With regards to the charges for Wifi we feel there has been some misunderstanding. The charge of $15 equates to 24 hours worth of usuage time which is in fact valid for 3 months and is not per day.

We are sorry you felt there is little to do in the resort. Being one of the largest resorts in Trinity Beach our guests are able to enjoy our 3 swimming pools, gym and tennis court along with a selection of on-site restaurants. There is also a very frequent local bus service between here and the city for anyone choosing to venture into Cairns.

We have 2 buildings with elevator access should guests have limited mobility. Again had you notified us you had issues with stairs or baths we would have been able to rectify the problem.

We would like to thank you for your feedback, however we would have very much appreciated having the opportunity to address your concerns whilst you were in-house.

Kind Regards
Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 8, 2012

What a great resort. We loved it. The two bedroom appartment was so spacious which is great with two kids and we felt so relaxed at the end of the stay. The pool was relaxing. The customer service was very, very good. The location was perfect for us. Close to places to eat at Trinity Beach and only a very short stroll to the beach. Also it is a short drive to the centre of Cairns.

Stayed: October 2012, traveled with family
1  Thank Phil285729
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 9, 2012

Stayed there with my parents, sister (all three from overseas) & baby daughter for 5 nights in a two bedroom apartment overlooking the pool and lagoon. Absolutely loved it! Great spot, beautiful spacious apartment, good service, quiet setting. We had the most relaxing time, treasuring our family get together. We all wished we could have stayed a bit longer & I would definitely book again when in the area. The main pool could do with a bit of shade especially over the baby splash area & I found the glas tabletop on the balcony a bit of a child hazard but these two points hardly factor in my overall impression of the resort. As it is self contained, be aware that it is up to you to tidy during your stay & towels for instance won't get changed.

  • Stayed: August 2012, traveled with family
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Thank Daniela F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 30, 2012

We spent two weeks here in July/August, I found the unit had everything we needed, and loved our large balcony, overlooking the lagoon.
Danni, from reception is very helpful, even before we arrived, she helped us with our booking!
We only had one gripe, and this is not management's fault, the people in the unit above us allowed their children to run around screaming constantly, for hours, it was very annoying , starting very early in the morning! The noise of children playing happily in and around the pool was a lovely sound, I just think a little consideration of other's can be a good lesson for young children!
I also found I liked Trinity Beach itself far better than Palm Cove and Port Douglas , more relaxing and very pretty.
We do hope to return to Blue Lagoon one day , but will try to book a top floor apartment!
Thanks Marilyn.

  • Stayed: July 2012, traveled as a couple
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2  Thank marilynjoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 19, 2012

We thoroughly enjoyed a weeks stay in a 1 bedroom apartment. The facilities were very good and we would have no problem recommending this Resort.
Reading other reviews, I feel people do not understand what self contained means. We had no problem stocking up on the things needed to complete our stay. The barbeque was great to use and all the cleaning equipment there.
We would probably request a lagoon facing apartment next time purely to get the evening sun.

Room Tip: Perhaps the lagoon side would be better and I believe a studio apartment there has its own laundry f...
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  • Stayed: August 2012, traveled as a couple
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Thank merito_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Blue Lagoon Resort

Address: 22-26 Trinity Beach Rd, Trinity Beach, Queensland 4879, Australia
Location: Australia > Queensland > Cairns Region > Trinity Beach
Amenities:
Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
Ranked #7 of 21 Specialty Lodging in Trinity Beach
Price Range: $75 - $162 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Blue Lagoon Resort 4.5*
Number of rooms: 83
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Also Known As:
Blue Lagoon Hotel Trinity Beach
Blue Lagoon Resort Trinity Beach, Cairns Region

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