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“Great Location, Great People, Great Room”

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On the Beach Holiday Apartments
Certificate of Excellence
Sunshine Coast
Level Contributor
3 reviews
3 hotel reviews
“Great Location, Great People, Great Room”
5 of 5 bubbles Reviewed January 3, 2013

Stayed for eight nights as an anniversary surprise for my wife. From Brisbane this was our first visit to Cairns and we had a great time with so much to see and do. The managers and staff were so helpful with information and tour bookings. The room had a lovely view and the weather was just fantastic. We will be going back again :-)

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Trevor C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelissaSpeer, Owner at On the Beach Holiday Apartments, responded to this review, January 9, 2013
A lovely place for your Wedding Anniversary and we are so pleased you enjoyed your stay. Thank you for sharing your comments with everyone. See you again soon.
Kind regards - Melissa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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287 reviews from our community

Traveler rating
    165
    87
    28
    5
    2
See reviews for
84
140
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • German first
  • Russian first
  • Swedish first
  • Any
English first
Manchester
Level Contributor
42 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed October 22, 2012

We arrived in Trinity Beach after a few days in Uluru. After having left Uluru wearing thermals, as it was a bit cold, I wasn't really prepared for the heat of Trinity Beach, but it was most welcome. The apartment was very nice, lovely view from the balcony over the beach and plenty of room for the 2 of us. Trinity Beach is a quiet resort, very peaceful, but has some nice restaurants along the seafront and further inland. There was a nice BBQ area across the road, right by the beach, this was a nice spot in the evening. The pool area was very nice and sheltered, if it gets a bit windy on the beach. The staff were very helpful, we booked a few trips via reception and they were good at offering recommendations and helpling with the booking. Lots to see and do in this area, it was fantastic.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ManchesterKlf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Relaxed0702, Owner at On the Beach Holiday Apartments, responded to this review, October 28, 2012
Happy Anniversary - sounds like you had a lovely time and made your celebration one to remember. Thank you for sharing your comments with us and with thousands of others.
Kind regards
Melissa Speer - Owner Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed October 9, 2012

Our first time around Cairns, and we picked a cracker! Pretty and tranquil place, we liked Trinity Beach for its location and size, not too overcrowded. Super apartments, spotlessly clean and everything we needed, the only problem being we should have stayed longer than 4 nights. Melissa and Mel were soo helpful and friendly. Given the short duration of our stay, we'd booked a tour directly with an operator before we arrived who let us down on the day. Melissa and Mel soon had it sorted with a hire car so we could enjoy our trip - would advise contacting them for guidance as they really are experts in helping tailor the best tour for you.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Helen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Relaxed0702, Owner at On the Beach Holiday Apartments, responded to this review, October 11, 2012
Thank you so much for sharing this feedback and advise. Booking tours with people who don't know the area or the conditions can sometimes let you down, however as long as the end result is positive you can still enjoy the best holiday ever. Positive feedback such as this helps us to keep improving the service we provide and is greatly appreciated by myself and our team.
Kindest regards
Melissa Speer - Owner Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Logan, Utah
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 bubbles Reviewed September 30, 2012

Overall:
Would return, and would consider for long term stay. Pleasant, serviceable room. Great location. Reasonable price.

Positives:
* Trinity Beach is lovely and quiet. Far more attractive location that downtown Cairns.
* The room was clean, comfortable, well lit, airy, and the air conditioner in the living area was very quiet. The kitchenette was adequately sized and outfitted.
* Reasonable, but not exhaustive, selection of restaurants nearby.

Negatives:
* My room at least was a Telstra dead spot. I had no cell service in the room, and had to go outside to find a signal.
* Wifi internet access is available, at an extra cost.
* Walls seem to transmit sound more readily than I would like.
* I didn't find the bed particularly comfortable...but I have the same issue with almost every hotel I have been in lately...these old bones are just hard to please .

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Katy_TX_Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Relaxed0702, Owner at On the Beach Holiday Apartments, responded to this review, October 1, 2012
Thank you for your Review and also for sharing the positives and negatives of your stay. It is great to see that despite some negatives that you would stay again.
In regard to the Telstra dead spot, this is a real issue at times and Telstra have agreed to address this by installing a new Booster in Trinity Beach. This is expected within weeks as they finalise location plans. All other Networks have uninterrupted service. I will announce on Facebook and in our Web Blog once installed.
Thank you also for commenting on your own personal issue with Hotel beds, as we do get great feedback about ours. We are the same when we travel in that we find it hard to get a great night sleep.
Your comments were invaluable. Thank you for sharing this Review.
Regards, Melissa.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Macquarie
Level Contributor
30 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed September 7, 2012

Trinity Beach is a lovely crescent shaped beach which is by far the best beach in the Cairns region for looks and for swimming.
This is not the first time we have stayed here and always opt for the 2 bedroom beachfront apartments in Seashells which is the probably the best units they have.We stayed 5 weeks. The pricing is very competitive for such a great location.
The staff are always obliging,the units are well equipped and the location on that beautiful beach is wonderful.

Room Tip: If you stay in seashells,opt for the higher units,mainly to avoid the noise of people coming and goi...
See more room tips
  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andomon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Relaxed0702, Owner at On the Beach Holiday Apartments, responded to this review, October 1, 2012
Thank you for taking the time to let other travelers know you are pleased with what we offer. We love it when people return as it tells us we are getting it right. In this instance and in all, please contact us directly or post here to let us know how we can make it a Rating 5 for next time?
See you again, Melissa.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed September 5, 2012

First rate location directly across from the beach. Only a few hundred meters from bars and restaurants. Apartment itself was clean and tidy. Most places I go to these days have TVs in the bedroom but this didn't. Not a big deal but I like to watch TV in bed. The rules are what irked me the most. Having to empty any rubbish in to bins outside and make sure dishes etc were done otherwise we would have to pay a penalty. When you pay several hundred dollars for a nights accommodation I certainly do not expect to be stung with these dos and do nots. Wouldn't actually stay again on that basis. Even when checking in the service was pretty average.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hardnut59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelissaSpeer, Owner at On the Beach Holiday Apartments, responded to this review, September 6, 2012
Thank you for your honest feedback. It is always interesting to hear peoples different perspectives on things, especially the little things that cause angst with our guests.

Personally I don't think it is too much to expect guests to remove their rubbish from the apartment prior to leaving. This, and doing your own dishes are the only rules we have in place and I am sorry they 'irked' you. We assume people do this at home, and to make it easy, you actually pass the bin area when exiting the building. Doing these 2 personal tasks saves time for our housekeepers, making it possible for us to offer guests early check-ins without additional charges, something we have taken on board as a result of guest feedback.

I apologise for the average service you say you received when you arrived. This is most unusual for our Property (as other comments indicate). If you can contact myself directly I would be happy to discuss this with you and address your concerns with the staff member concerned.

Again, thank you for taking the time to comment. Sorry you won't be visiting again - we pride ourselves on our 60% repeat guest numbers. All of your feedback will be considered to maintain this loyalty.

Regards
Melissa Speer - Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed August 27, 2012

We stayed in a two bed apartment. Very clean and kitchen very well equipped. Staff v.helpful in arranging local excursions. Excellent taxi transfer arranged to and from airport. Only negative was getting cases up the flights of stairs but the views were worth it.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shaws023
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelissaSpeer, Owner at On the Beach Holiday Apartments, responded to this review, September 6, 2012
It is great to hear you had a lovely time and that the staff were helpful in allowing you to achieve this.
As the majority of our buildings are 3 levels and have stairs, we can offer assistance with luggage should this be required. Yes, the views are amazing and certainly worth the effort.

Tip: Anyone who experiences difficulty with stairs can request a 2 or 3 bedroom Beachfront apartment with a lift. This is ideal for the elderly or for guests with small children.

Thank you for your feedback.

Kind regards
Melissa Speer - Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about On the Beach Holiday Apartments

Property: On the Beach Holiday Apartments
Address: 49 - 51 Vasey Esp, Trinity Beach, Queensland 4879, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Trinity Beach
Amenities:
Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #9 of 21 Specialty Lodging in Trinity Beach
Price Range (Based on Average Rates): $
Hotel Class:4 star — On the Beach Holiday Apartments 4*
Number of rooms: 35
Official Description (provided by the hotel):
Located directly opposite the patrolled swimming area of beautiful Trinity Beach and within a two minute walk to local shops and restaurants. On The Beach Holiday Apartments offers 35 self-contained apartments. We have 1, 2 or 3 bedroom apartments each with its own private ocean facing balcony to capture the cool sea breezes and wonder at the amazing sunrise. Apartment types include Beachfront and 2 bedroom Ocean View - something for everyone. Stay for a night (one bedroom), a week or a month. WELCOME TO TRINTY BEACH, CAIRNS FAVOURITE BEACH. ... more   less 
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Also Known As:
On The Beach Holiday Apartments Hotel Trinity Beach
On The Beach Holiday Apartments Trinity Beach, Cairns Region

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