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“Great location, not so great experience”

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On the Beach Holiday Apartments
Certificate of Excellence
Wellington, New Zealand
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Great location, not so great experience”
Reviewed September 5, 2012

First rate location directly across from the beach. Only a few hundred meters from bars and restaurants. Apartment itself was clean and tidy. Most places I go to these days have TVs in the bedroom but this didn't. Not a big deal but I like to watch TV in bed. The rules are what irked me the most. Having to empty any rubbish in to bins outside and make sure dishes etc were done otherwise we would have to pay a penalty. When you pay several hundred dollars for a nights accommodation I certainly do not expect to be stung with these dos and do nots. Wouldn't actually stay again on that basis. Even when checking in the service was pretty average.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hardnut59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelissaSpeer, Owner at On the Beach Holiday Apartments, responded to this review, September 6, 2012
Thank you for your honest feedback. It is always interesting to hear peoples different perspectives on things, especially the little things that cause angst with our guests.

Personally I don't think it is too much to expect guests to remove their rubbish from the apartment prior to leaving. This, and doing your own dishes are the only rules we have in place and I am sorry they 'irked' you. We assume people do this at home, and to make it easy, you actually pass the bin area when exiting the building. Doing these 2 personal tasks saves time for our housekeepers, making it possible for us to offer guests early check-ins without additional charges, something we have taken on board as a result of guest feedback.

I apologise for the average service you say you received when you arrived. This is most unusual for our Property (as other comments indicate). If you can contact myself directly I would be happy to discuss this with you and address your concerns with the staff member concerned.

Again, thank you for taking the time to comment. Sorry you won't be visiting again - we pride ourselves on our 60% repeat guest numbers. All of your feedback will be considered to maintain this loyalty.

Regards
Melissa Speer - Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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290 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (91)
Date | Rating
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English first
Oxford, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 27, 2012

We stayed in a two bed apartment. Very clean and kitchen very well equipped. Staff v.helpful in arranging local excursions. Excellent taxi transfer arranged to and from airport. Only negative was getting cases up the flights of stairs but the views were worth it.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shaws023
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelissaSpeer, Owner at On the Beach Holiday Apartments, responded to this review, September 6, 2012
It is great to hear you had a lovely time and that the staff were helpful in allowing you to achieve this.
As the majority of our buildings are 3 levels and have stairs, we can offer assistance with luggage should this be required. Yes, the views are amazing and certainly worth the effort.

Tip: Anyone who experiences difficulty with stairs can request a 2 or 3 bedroom Beachfront apartment with a lift. This is ideal for the elderly or for guests with small children.

Thank you for your feedback.

Kind regards
Melissa Speer - Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 26, 2012

We have stayed at On the Beach appts for the past 5 holidays in units 19 & 20 (1 bedroom appts) The apartments are great, clean, well equipped and the staff make you feel special, the views are great and the area in general is fantastic. This year we stayed at a 2 bedroom appt in Blue Marlin on the top floor as we shared with friends who have never been to Cairns. That appt was great, clean and very well equipped and the views fantastic.......and the beach is awesome. We always stay at Trinity Beach when we go to Cairns because you feel you are on holidays. The only noise we encountered was the birds in the morning.

Room Tip: Beach Front units have more sun and better views of the beach and if you don't mind the stairs s...
See more room tips
  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Netty2902
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelissaSpeer, Owner at On the Beach Holiday Apartments, responded to this review, September 1, 2012
Thank you for staying with us again and for bringing your friends on this occasion. The more people who are referred to us, the cheaper our marketing and the better value to our loyal guests. So glad you continue to enjoy your holidays with us in Trinity Beach.
Kindest regards
Melissa Speer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed August 19, 2012 via mobile

We had a great week at Trinity beach and the apartments did everything we needed. Not plush furnishing or equipment but met our familys needs perfectly. What was outstanding were the views and the staff who couldnt be more helpful.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Drsusiefoster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Relaxed0702, Owner at On the Beach Holiday Apartments, responded to this review, August 21, 2012
Thank you for your feedback. We are so glad you had a great holiday. I will be sure to pass your feedback to our team.
Kind regards
Melissa Speer - Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mt Martha, Australia
Level Contributor
59 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed August 10, 2012

We just loved the location and views from our room. We were right opposite the beach on the top floor in room 17 - but I think all the two bedroomed units were in a separate block out the back. The bedroom was a bit on the small side at the back of the apartment. It was rather noisy at night from others using their airconditioners. Kitchen facillities were basic but fine. Great shower over the bath with a window looking through the lounge area so that you could see the sea.
We have stayed at Bellevue before and enjoyed its spacious, beautifully presented apartments, but I think I prefer On the Beach for its location and value.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hoopersville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelissaSpeer, Owner at On the Beach Holiday Apartments, responded to this review, August 12, 2012
Thank you for your Review and the fantastic comparison to Bellevue, which is a 5 Star Property currently Ranked #1 with Tripadvisor.
We don't boast to be the biggest or the best property in Trinity Beach but we do pride ourselves on our fantastic Location, our Service, apartment Cleanliness, dollar Value and overall Comfort. If we can get these 5 things right, then we are well on our way to making your holiday one of the best ever.
Thank you again for the Rating and comments, and we hope to see you back again in the future.
Kind regards
Melissa Speer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, Australia
Level Contributor
83 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed August 2, 2012

Perfect place to stay in Trinity Beach. The one bedroom apartments are at the front of the complex and are so close to the beach - we were in unit 9 which was on the first level and had great views through the palm trees & over the beach .. beautiful! There are bigger units at the back of the complex ... up a lot more stairs ... and not all would have a view. Our unit was very basic but quite clean & had everything we needed . The staff were friendly & helpful and we would stay here again.

Room Tip: Go for a one bedroom unit on level one overlooking the beach
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  • Stayed July 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank katorcaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Relaxed0702, Owner at On the Beach Holiday Apartments, responded to this review, August 5, 2012
Thank you for your feedback. We always try to offer great value and know we always offer the great location with Trinity Beach right across the road - there isn't better!
You mention our larger units at the back of the complex. These are our 2 Bedroom Ocean view apartments. All of these have amazing panoramic ocean views as they are situated above the beachfront apartments.
Our 1 Bedroom apartments certainly have everything needed for a couple wanting a nice, relaxing getaway. We're glad you would love to come back and we hope to see you soon.
Kind regards
Melissa Speer - Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Wales
Level Contributor
46 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed July 27, 2012

We went to Australia to celebrate significant birthdays. My husband still says that this was the most fantastic place we stayed at. We were in a 1 bed aparment with a balcony overlooking the the sea. He sat on the balcony early each morning watching the sun come up. We received lots of help regarding places to visit and also had a trip to the barrier reef arranged for us. It was the most relaxing part of our holiday. Would recommend it to anyone. We would love to come back one day.

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank HildaNorthWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Relaxed0702, Owner at On the Beach Holiday Apartments, responded to this review, August 5, 2012
There is nothing nicer than hearing our Property has provided the ".. most fantastic place we stayed at".
Thank you for your lovely comments. Those beautiful sunrises will still be there for when you return. See you again one day - perhaps the next birthday :)

Kind regards
Melissa Speer - Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about On the Beach Holiday Apartments

Property: On the Beach Holiday Apartments
Address: 49 - 51 Vasey Esp, Trinity Beach, Queensland 4879, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Trinity Beach
Amenities:
Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #9 of 21 Specialty Lodging in Trinity Beach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — On the Beach Holiday Apartments 4*
Number of rooms: 35
Official Description (provided by the hotel):
Located directly opposite the patrolled swimming area of beautiful Trinity Beach and within a two minute walk to local shops and restaurants. On The Beach Holiday Apartments offers 35 self-contained apartments. We have 1, 2 or 3 bedroom apartments each with its own private ocean facing balcony to capture the cool sea breezes and wonder at the amazing sunrise. Apartment types include Beachfront and 2 bedroom Ocean View - something for everyone. Stay for a night (one bedroom), a week or a month. WELCOME TO TRINTY BEACH, CAIRNS FAVOURITE BEACH. ... more   less 
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Also Known As:
On The Beach Holiday Apartments Hotel Trinity Beach
On The Beach Holiday Apartments Trinity Beach, Cairns Region

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