We can only say how disappointed we were, on what was supposed to be a special celebration weekend, as my husband had retired that week.
The foyer is a dark and dingey, little tiled corridor, so our first impression was not good, especially when we had to wait about 15 minutes for someone to arrive from another location to check us in. That lady, who was just filling in, was very pleasant and helpful during our stay.
Our room, although quite spacious, was just so outdated and drab, and we were only able to watch free to air TV, as the Austar connection had been torn from the wall and broken. There was no hairdryer in the room - it was an extra charge from the front desk. The lounge furniture was extremely uncomfortable and faded.
The bathroom was quite large and contained washing machine and clothes dryer. The main problem in the bathroom was the large shower, which provided less than 5 minutes of hot water, and it was built so high off the floor that my husband hit the ceiling when raising his arms. The step down from the shower was tiled with treacherous tiles, which were so slippery that I made sure the bath mat was on the step each time.
Undercover secure parking was good, although the driveway is the steepest, most difficult access we have ever seen, and the roller door was not working well.
Sadly, I think I am posting my first ever negative review, and we will be looking elsewhere next time.
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- Also Known As:
- The Excellsior Mooloolaba, Sunshine Coast