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“Disappointing stay” 2 of 5 bubbles
Review of Mantra Sirocco

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Mantra Sirocco
Ranked #2 of 15 Hotels in Mooloolaba
Certificate of Excellence
Sydney, Australia
Level Contributor
94 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Disappointing stay”
2 of 5 bubbles Reviewed February 28, 2014

I stay here with my partner and another couple in November 2013. We had a very disappointing stay. On arrival we were told the air conditioning in our room was broken & would be fixed the following day, which it wasn't. We arrived in the room to find the bedroom set up we'd requested (double bed in each room) wasn't granted. I spoken to reception about this and they said they were booked & wasn't anything they could do. After 3 days of numerous conversations with reception and them speaking with head office they finally could offer us the room set up we wanted but we were staying for less than 24 hours so didn't see the point in moving.
This hotel is in a good position & the rooms are nice.
This experience has put me off ever staying at a Mantra property again. My experience was that communication between the hotel and head office is poor & the hotel don't have much control.

  • Stayed November 2013, traveled with friends
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank Ness S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraGM, General Manager at Mantra Sirocco, responded to this review, June 2, 2014
Dear Aussie_Ness_2000,

Thank you for taking the time to submit a review on Mantra Sirocco.

While maintenance issues do arise from time to time, please accept our apologies for any inconvenience regarding the air-conditioning maintenance.

Regarding the bedding configuration, while this is on a request basis unfortunately there are only a small number of rooms with this configuration and it is subject to bookings at the time.

Thank you again and if I can be of assistance in any way in the future please do not hesitate to contact me.

Kind Regards,
Simon Kirch
General Manager
Mantra Sirocco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

426 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Healesville, Victoria, Australia
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed February 19, 2014

Recently visited this hotel in February with another couple. Stayed on the 8th floor in executive suite. Great facilities for two couples staying. Queen beds and big double bathrooms.
Great ocean views. Was concerned about staying on Main Street in mooloabah but no noise from below and great eateries within close proximity .
We would definitely come back and stay here again

Room Tip: All rooms appear to have front balconies with ocean views
See more room tips
  • Stayed February 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Tanya W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraGM, General Manager at Mantra Sirocco, responded to this review, February 26, 2014
Dear Tanya W,

We would definitely welcome you back and appreciate your comments.

The location is ideal and we are pleased you were able to take advantage of the facilities and retail on offer.

We look forward to you returning in the near future.

Kind Regards,
Simon Kirch
General Manager
Mantra Sirocco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed February 15, 2014

we just stayed here for the third time and it really is just such great value for money.

I have stayed at landmark hotel and also oceans both of them quite a few times and they are also not bad but for money spent you can't go wrong at sirocco.

Definitely worth making it the place to stay next time your in town..

Room Tip: we stayed in room 804 which has a great layout with the main bedroom located at the front of the uni...
See more room tips
  • Stayed February 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mdjwheatley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraGM, General Manager at Mantra Sirocco, responded to this review, February 26, 2014
Dear Mdjwheatley

It is always a pleasure to hear from Senior Contributors and thank you for taking the time to share your thoughts with the TripAdvisor community.

I'm glad to read you enjoyed your stay and agree, “Definitely worth making it the place to stay…”

Thank you again for posting a review, and we look forward to the opportunity of welcoming you back to Mantra Sirocco in the future.

Kind Regards,
Simon Kirch
General Manager
Mantra Sirocco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed February 12, 2014

Stayed in November 2013 with husband & 2 children aged 11 and 9 years. Unit was very large and well set out. Can not fault the actual unit or accomodation. Best part of Sirocco is the location, with an easy walk to everything we needed. Only problem was the electronic door access cards that on the last day of our stay was playing up and we couldn't get in. Instead of Reception coming up to us, I had to keep going down and they would send me back with another card that wouldn't work either. Did this 3 times until they finally came up. I bought the accomodation on-line through a Mantra Special offer which was great value.

  • Stayed November 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank RE P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraGM, General Manager at Mantra Sirocco, responded to this review, February 26, 2014
Dear Re P,

Thank you for taking the time to share your thoughts on your recent stay.

We are delighted to read that you and your group enjoyed your stay and have noted the comments regarding the issue with the door key.

Thanks again for posting a review, and we look forward to welcoming you back to Mantra
Sirocco in the near future.

Kind Regards,
Simon Kirch
General Manager
Mantra Sirocco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
1 review
3 of 5 bubbles Reviewed February 8, 2014

My family stayed in a 3 bedroom unit for 6 nights in December 2013 before Christmas. Despite paying over $3000 for 6 nights we found that our fridge kept tripping our power off. Management took days to correct the issue which was very annoying. I spent half my holiday trying to get the power back on, waiting for the various handymen to arrive, putting our perishables in an esky, taking them out of the esky and going to the local supermarket to buy ice for our esky. Not what you expect from such an expensive holiday apartment!
They promised to reimburse me for the ice and despite 3 emails over the last 2 months,(with attached receipts for the ice), I'm still waiting!
What a disappointing holiday. Just what I needed for Christmas.
Thanks Mantra

Stayed December 2013, traveled with family
Helpful?
Thank Justin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraGM, General Manager at Mantra Sirocco, responded to this review, February 26, 2014
Dear JustinB

Thank you for your review regarding your stay at Mantra Sirocco.

While maintenance issues do arise from time to time, please accept our apologies for any inconvenience regarding the fridge. I also apologise for any delay regarding reimbursements, however, I understand this has since been finalised.

Thank you again and if I can be of assistance in any way in the future please do not hesitate to contact me.

Kind Regards,
Simon Kirch
General Manager
Mantra Sirocco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed February 3, 2014 via mobile

Lovedloved my holiday here at Sirocco. Stayed on the 2nd floor and loved the proximity to the pool felt like it was my own private pool. Would definitely stay again. Loved it beach beautiful and plenty of caves and great reataurants so close at hand. Superb views

Stayed January 2014
Helpful?
Thank Judy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraGM, General Manager at Mantra Sirocco, responded to this review, February 26, 2014
Dear JudyT

We are pleased to hear you loved your holiday and your stay with us. Such comments are greatly appreciated and I will be sure to share these with all our staff.

We note all your all your comments and agree the views are superb.

In the meantime, we look forward to you returning in the near future.

Kind Regards,
Simon Kirch
General Manager
Mantra Sirocco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed January 16, 2014

My husband and I and another couple stayed in a 2 bedroom executive just before christmas and loved it. The best part is the location. It was great to be able to walk straight out of the Mantra into the shops. Hardest thing was deciding which coffee shop to go to! I always thought it would be noisy here but can't hear a thing from the 6th floor. The view was great from the balcany also. The apartment is huge so the four of us weren't tripping over each other. Everything you need is in the apartment which makes it very liveable. Lovely big bathrooms with a spa in the main one. The only negatives I found was that there was no air conditioning in the 2nd bedroom and that it wasn't perfectly clean. There was a bit of dust around, even some soap behind the front door, scuff marks etc. Minor things really though.

Room Tip: The higher up the better and away from the pool
See more room tips
  • Stayed November 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Paula C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraGM, General Manager at Mantra Sirocco, responded to this review, February 26, 2014
Dear PaulaC

Thank you for your review and we are pleased to read you enjoyed your stay with us.
The location is ideal and a nice treat to access the Mooloolaba Esplanade, at the front of the resort.

In addition to the retail therapy, I trust you were able to enjoy the great dining options on offer.

We look forward to welcoming you back to Mantra Sirocco the next time you are looking for a coastal getaway.

Kind Regards,
Simon Kirch
General Manager
Mantra Sirocco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mantra Sirocco

Property: Mantra Sirocco
Address: 59 - 75 The Esplanade, Mooloolaba, Queensland 4557, Australia
Location: Australia > Queensland > Sunshine Coast > Mooloolaba
Amenities:
Beach Fitness Center with Gym / Workout Room Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Mooloolaba
#2 On the Beach Hotel in Mooloolaba
#2 Luxury Hotel in Mooloolaba
#3 Romantic Hotel in Mooloolaba
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Mantra Sirocco 4.5*
Number of rooms: 41
Official Description (provided by the hotel):
Located opposite the beachfront, Mantra Sirocco offers the perfect base from which to explore all that the Sunshine Coast has to offer. Architecturally it is both inspiring and spectacular, combining elegant curves and a fluid form to create a sense of light and space. The resort features spacious well appointed 2 and 3 bedroom apartments with gourmet self-contained kitchens with sleek marble and granite finishes as well as spectacular views over Mooloolaba and a spa bath. For those seeking that extra indulgence, the 2 bedroom penthouse located on level ten of the resort offers a private rooftop spa and barbecue. All rooms feature air-conditioning, private balcony, cable TV and internet access. The property offers a range of leisure facilities and guest services such as an architecturally designed heated swimming pool, spa, fully equipped gym, barbecue and complimentary secure undercover parking. Located just downstairs from the resort guests will find the restaurant and shopping strip. The Esplanade is full of cafes and bistros as well as boutique stores which will keep you entertained for hours. Mantra Sirocco is a short drive to popular attractions like Underwater World, Australia Zoo or the Eumundi Markets, making us the ideal choice for a Sunshine Coast family holiday. ... more   less 
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Also Known As:
Mantra Sirocco Hotel Mooloolaba
Sirocco Resort Mooloolaba
Sirocco Hotel Mooloolaba
Mantra Sirocco Mooloolaba, Sunshine Coast

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