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“Location is great but .......”
Review of Mantra Sirocco

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Mantra Sirocco
Ranked #1 of 16 Hotels in Mooloolaba
Certificate of Excellence
Brisbane, Australia
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Location is great but .......”
Reviewed January 13, 2014

Have stayed at Mantra Zanzibar next door a few times but decided to give Sirocco a try this time - big mistake. Arrived to be put on level 2 - right outside pool - no privacy and very noisy - had to keep doors and curtains closed - not ideal when paid to be on beachfront! Appreciate that someone has to be in this particular unit but maybe they should charge less and give the option of choosing to be on this level. Also arrived to find double bed in second room, despite requesting two single beds at time of booking as have teenage children. Staff apologetic but advised bad luck as no units available with twin beds due to heavy bookings. Staff offered to try and fit rollaway bed in room but made own arrangements for son to sleep. Decor in unit is old, worn, uncomfortable and in need of a good clean. Location is great but .....

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank L S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraGM, General Manager at Mantra Sirocco, responded to this review, February 26, 2014
Dear LJ,

Thank you for posting your feedback, regarding your stay with us.

Regarding the location of the unit, pool level units are generally very popular and highly requested by return guests. I appreciate your preference for a high level and whilst we try out utmost to allocate accordingly regretfully we were unable to fulfil your request on this occasion

If I can assist further in any way, please do not hesitate to contact us directly.

Kind Regards,
Simon Kirch
General Manager
Mantra Sirocco
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
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English first
Sydney, Australia
Level 4 Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed January 1, 2014

Visited the Mantra Sirocco with the family for 4 days just after Christmas. Impressive apartments (stayed on Level 7). Very clean, extremely spacious and million dollar views from the apartment.

The service was also excellent and got an additional 2 hours late checkout to allow us to have a quick swim before catching the plane back home.

Highly recommended and our friends who lived in different accommodation and visited us wished they were staying at the Mantra Sirocco too.

Prices were not very cheapr, but you pay what you get for. And we got much staying at the Mooloolaba Sirocco. Plus, we received 20% at the Starbucks below!!!

Highly recommended for a family visit.

Room Tip: All rooms look towards the Ocean, so do not waste your time asking for a balcony with a view (ALL CO...
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Oracle68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraGM, General Manager at Mantra Sirocco, responded to this review, January 9, 2014
Dear Oracle68,

Thank you for taking the time to share your thoughts on your recent stay at Mantra Sirocco, as we always enjoy hearing from TripAdvisor's senior contributors.

It was excellent to hear that you enjoyed your stay with us, and I hope that we have the opportunity of welcoming you back to Mantra Sirocco the next time you are on the Sunshine Coast.

Kind Regards,

Jackson Emblin
General Manager
Mantra Sirocco
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 3 Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed December 28, 2013

We stayed in 2 bedroom executive over Xmas and we were very happy indeed. Location A plus plus. The reception staff were extremely pleasant throughout and helpful with booking our passes to the zoo and aquarium (definitely go to the zoo if you have kids!). Yes there are the odd scratch here and there but this apartment and beach view is amazing! We will be back. Love the coffee shops at the door steps and the lovely restaurants all around. Must say the people all over Mooloolaba treat you very welcoming which is a great thing to see!!

Room Tip: We were on 5th floor.
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ozzodeano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraGM, General Manager at Mantra Sirocco, responded to this review, January 9, 2014
Dear ozzodeano,

Thank you for your review of your stay here at Mantra Sirocco - it was excellent to read that you had a great time with us. We are certainly blessed with a great location and stunning views from all apartments which would have only been enhanced by the great weather the Sunshine Coast experienced for the holidays this year.

I hope we have the opportunity of welcoming you back to Mantra Sirocco again in the future.

Kind Regards,

Jackson Emblin
General Manager
Mantra Sirocco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
63 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed December 26, 2013 via mobile

We have been staying here for holidays for the last 10 years. The initial fit out was high quality but unfortunately these apartments have not been well maintained which is a shame as the location is terrific. This time we were in an apartment on the pool level which was vey noisy from both the use of the pool during the day and the restaurant behind the apartments at night. Ask for one on a higher floor. The blinds did not shut properly so it was difficult to sleep with the light coming in (both street light and early morning). After hours check in was complicated and time consuming, with a range of buzzers to press and codes to enter. All this is a shame as the apartments themselves are spacious and comfortable.

Stayed December 2013, traveled with family
Helpful?
2 Thank Mosquito Magnet T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraGM, General Manager at Mantra Sirocco, responded to this review, January 8, 2014
Dear Mosquito Magnet T,

Thank you for your continued patronage of Mantra Sirocco, and for taking the time to post a review of your most recent stay.

It's great to read that you enjoy staying at Mantra Sirocco, however it was disappointing to note you didn't enjoy the apartment located on the pool level. For future stays, please do not hesitate to contact our Reception team in advance with any requests and we will be happy to accommodate.

Thanks again, and I hope we have the opportunity of welcoming you back for another stay.

Kind Regards,

Jackson Emblin
General Manager
Mantra Sirocco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
melbourne
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed December 22, 2013

When we booked our apartment a few months ago, we did a lot of research on the place and was advised by other travellers to request a room on a high floor with a sunny balcony. While we only paid for a 2 bedroom apartment, we were very nicely surprised by an upgrade to an 2br executive suite. Room 801 was the absolute creme de la creme in our opinion. As it was a corner suite, we had sea views from virtually every single room. Once you get over looking at the somewhat ugly blue building next door, the apartment is high enough to give you uninterrupted sea views (it also puts you above the street noise, which tends to quieten down around 9.30pm) The extra space was welcome and although it could have been cleaner in some areas, we absolutely loved the 9 nights we spent there. We had a small maintenance issue with one toilet but the staff were onto it virtually straight away. Get to the pool early (7am) if you're in the mood for laps, because the kids noodle-brigade starts to descend about 8.30. Loved the fabulous location, the reception staff were lovely and yes, if you're lucky enough to have 801, enjoy!

Room Tip: Request a floor on level 6 and up with a sunny balcony. Room 801 is a corner suite and gives you ama...
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank intrepidbanana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraGM, General Manager at Mantra Sirocco, responded to this review, January 5, 2014
Dear intrepidbanana,

Thank you for sharing your thoughts with the TripAdvisor community on your recent stay at Mantra Sirocco, and it's great to read that not only did you enjoy your stay, but that tips from previous reviewers helped make it even better.

I'm glad to read our staff responded quickly to the issue you had, and we can't wait to welcome you back to Mantra Sirocco in the future.

Kind Regards,

Jackson Emblin
General Manager
Mantra Sirocco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingaroy, Australia
Level 3 Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed December 18, 2013

Lovely spacious apartment, very modern, great central location, I have stayed in the other two mantra hotels on this esplanade and rate this one the best, it is the most expensive though. A couple of negatives, for the price i feel there should be a daily room service and the pool area while very nice needs more seating, sun lounge spaces, it is not the best design for a resort pool. Having fans & a vacuum cleaner stored in the 2nd bedroom wardrobe was a bit tacky & sadly as appears to be the case in most hotels more regular steam cleaning of things like the lounge sofa would be advisable I really hate that grubby musty feel.
But aside from those petty gripes I would definitely stay there again.

Room Tip: Our balcony didn't receive any sun so a room more south east would be better if you want that.
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  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sharon L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraGM, General Manager at Mantra Sirocco, responded to this review, January 5, 2014
Dear Sharon L,

Thank you for your review of your stay at Mantra Sirocco, and it was great to read that you enjoyed your stay with us. We undertake regular steam cleaning of all furniture in the apartments, and we provide the vacuum cleaners and fans based on guest feedback as many guests like to have these items provided for use.

It's also disappointing to read that you didn't enjoy the pool area, as this is one area that many guests comment on as being a highlight of their visit.

Thank you again for your feedback, and if we can be of further assistance at any time in the future please do not hesitate to contact us.

Kind Regards,

Jackson Emblin
General Manager
Mantra Sirocco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level 3 Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 15, 2013

We had previously stayed at the Zanzibar apartments next door (also run by Mantra). First up I have to say that Zanzibar was much better in every way.

Although we had a 2 bedroom apartment, there was only lounge seating for three people. The bed was horrible - seemed like the mattress was quite old. The glass balustrades were filthy so much so that they obscured the view from the lounge room.

The rooms are minimally decorated and have a cold feeling to them.

Like so many other apartments, they include a shower over spa bath which can be difficult to step in and out of due to the height. Not Mantras fault, just unsafe and evidence that architects sometimes have no idea of practical designs.

The main bedroom is small and with curved walls, awkwardly shaped, meaning scraped shins on more than one occasion walking between narrow space between the bed and wall.

The living / dining / kitchen was a reasonable size. There are very good views from the living room and balcony (if you can see through the glass). The outdoor furniture, however, was pretty ordinary (cheap plastic seats and table).

Despite seeking an elevated apartment we ended up on level 2, right outside of the pool. The room was not private and was noisy. Apparently the only way to avoid these level 2 rooms is to book the penthouse. There were people using the pool before and after hours, so the noise got you up early and kept you up late. Despite mentioning this to the staff, no action was ever taken to try and get people out of the pool at night. If you are unfortunate enough to get a lower floor apartment, I hope you enjoy the continual noise of screaming children.

The front bench staff were friendly but somewhat ineffective. Despite several requests and promise of them returning phone calls on at least 3 occasions, not once did a staff member get back to us. There was no queries about how we liked our stay upon checkout.

I would say that this would be more like 3 star than 4 star accommodation. I would suggest you stay at Zanzibar next door as the rooms are nicer, the pool is at the rear (so it does not intrude on the amenity of the apartments) and the whole place feels a little warmer.

Room Tip: Avoid level 2 and 3 rooms (not that they will provide you with a guarantee)
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank OzTraveller944
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraGM, General Manager at Mantra Sirocco, responded to this review, January 5, 2014
Dear OzTraveller944,

Thank you for taking the time to share your thoughts on your recent stay here at Mantra Sirocco, and it's regrettable to read that we failed to live up to expectations in some areas during your stay.

I have shared your feedback with our staff and apologise for any shortcomings experienced during your visit. If you are looking at returning to Mooloolaba please do not hesitate to contact me personally so we may ensure your next stay is memorable for all the right reasons.

Kind Regards,

Jackson Emblin
General Manager
Mantra Sirocco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mantra Sirocco

Property: Mantra Sirocco
Address: 59 - 75 The Esplanade, Mooloolaba, Queensland 4557, Australia
Location: Australia > Queensland > Sunshine Coast > Mooloolaba
Amenities:
Beach Fitness Center with Gym / Workout Room Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Mooloolaba
#1 On the Beach Hotel in Mooloolaba
#1 Top resorts Hotel in Mooloolaba
#3 Romantic Hotel in Mooloolaba
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Mantra Sirocco 4.5*
Number of rooms: 41
Official Description (provided by the hotel):
Located opposite the beachfront, Mantra Sirocco offers the perfect base from which to explore all that the Sunshine Coast has to offer. Architecturally it is both inspiring and spectacular, combining elegant curves and a fluid form to create a sense of light and space. The resort features spacious well appointed 2 and 3 bedroom apartments with gourmet self-contained kitchens with sleek marble and granite finishes as well as spectacular views over Mooloolaba and a spa bath. For those seeking that extra indulgence, the 2 bedroom penthouse located on level ten of the resort offers a private rooftop spa and barbecue. All rooms feature air-conditioning, private balcony, cable TV and internet access. The property offers a range of leisure facilities and guest services such as an architecturally designed heated swimming pool, spa, fully equipped gym, barbecue and complimentary secure undercover parking. Located just downstairs from the resort guests will find the restaurant and shopping strip. The Esplanade is full of cafes and bistros as well as boutique stores which will keep you entertained for hours. Mantra Sirocco is a short drive to popular attractions like Underwater World, Australia Zoo or the Eumundi Markets, making us the ideal choice for a Sunshine Coast family holiday. ... more   less 
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Also Known As:
Mantra Sirocco Hotel Mooloolaba
Sirocco Resort Mooloolaba
Sirocco Hotel Mooloolaba
Mantra Sirocco Mooloolaba, Sunshine Coast

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