Reading the previous review, I have a feeling the reviewer was talking about myself and husband... (The couple that arrived early in the morning)
I have never been so outraged to write a bad review about anything, or anyone for that matter, but the service (or lack of) at St Mark's had us so outraged we cancelled our booking for 3 nights ON THE SPOT- without even stepping foot into our room.
We arrived at St Mark's early morning after a 10 hour drive from Melbourne- needless to say, we were exhausted! As we were entering the lodge, we greeted the woman that ran the place (the one that all the other disgruntled reviewers are talking about), only to be met by a grunt. Ignoring this, we proceeded to find our keys- which, according to the confirmation e-mail, were going to be left on the front counter in an envelope. There was no mention of what time this would be. When we realised that there were no keys, we set about finding out who to speak to..it was then we ran into the woman again.. who rudely told me that it was private property and I shouldn't be walking past her room (which had the door wide open)...when I informed her that we had in fact made a booking for 3 nights and were looking for our room keys, she was indifferent to the fact we were customers, and instead, set about repeating herself about it being 'private property'... The situation escalated from there to the point where I was compelled to cancel our booking on the spot and threatened further action if she dared charged us a cent..
I have worked in customer service in the retail industry for 9 years and have never come across anyone so rude and obnoxious in my life.. if you're looking for accommodation with service, ST MARK's IS NOT THE PLACE
- Official Description (provided by the hotel):
- Experience Sydney like a local and stay at St Marks Lodge, a boutique guest house close to Coogee Beach in Sydney, Australia. With public transport close by, it’s just 15 minutes by bus to get to the exciting Sydney CBD and stunning Sydney Harbour. Coogee Beach is just a 5 minute bus ride from the lodge.The hotel offers comforts such as wireless internet access, televisions and kitchenettes in every room. St Marks Lodge is also close to UNSW (University of NSW) and Prince of Wales Hospital.Spend the day at the beach, shop in the city or try some of the amazing food in and around the local streets of eastern Sydney. St Marks Lodge is a great place to stay to experience the real Sydney on a budget. ... more less
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- Also Known As:
- St Marks Hotel Randwick