We booked a double room and a single room for our daughter. The location was good being close to shops, bus routes, coogee beach and university of NSW.
The double room was smallish but was quiet and air con worked fine. Bed was large and comfy. Room was reasonably clean and overall was reasonable value for money.
The single room was abysmal. The window was shut when we arrived and the stench of
mouldy, wet rotting carpet was overpowering. The receptionist while very pleasant could not give us another room and promised that the cleaners would fix it up in the morning. The so called fix turned out to be opening the window and turning on the extractor fan. This made the room breathable - just, but at night with the window shut (to reduce the noise) the smell was terrible again by morning. Each day we complained to a new receptionist who was generally sympathetic but not at all surprised and had no suggestion. Perouse lodge was fully booked and so was accommodation close by. I asked to talk to the manager who initially agreed to see me but cancelled at the last minute, leaving a message that we could have a 10% discount on the room.
We had the feeling that the receptionists were trained to put up a nice front when dealing with complaints and that they had had plenty of practice at doing so. Ultimately they were unable or unwilling to do anything because of very strict management policies. Management was unavailable, unsympathetic and arrogant to the point of not willing to discuss the situation let alone help find a solution. Although our double room was fine we would not take the risk of going there again and would advise other travellers to be very wary.
The rating below is for the single room alone. To be fair the double room was satisfactory and if we had this alone the ratings would all have been at least average.
As an aside the taxi fares to and from the airport were $50-$60 rather than the $35-$45 Perouse Lodge suggests.
- Official Description (provided by the hotel):
- Experience Sydney like a local at Perouse Lodge, boutique accommodation close to Coogee Beach in Sydney, Australia. The property has recently received a complete renovation and re-opened 29 December 2015. The brand new rooms are bright and modern. They feature premium bedding, free wireless internet access and air-conditioning. The property also has a guest laundry, outdoor BBQ area, large shared dining area and Kokkino Kafe right out the front. Perouse Lodge is surrounded by Randwick's best cafes, restaurants and bars, and a short walk to The Spot. Coogee Beach is also within walking distance, as is UNSW (University of NSW) and the Prince of Wales Hospital. Public transport services the area, with frequent buses to the Sydney CBD and Bondi Beach. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Agoda, Expedia, Booking.com, Ctrip TA, Hotels.com, Orbitz, Travelocity, TripOnline SA, Hotwire, Cancelon and HotelQuickly so you can book your Perouse Lodge reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Perouse Hotel Randwick