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Courtyard Sydney-North Ryde
Ranked #2 of 6 Hotels in North Ryde
Certificate of Excellence
Sydney, Australia
Level Contributor
84 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Needs updating..”
Reviewed July 27, 2013 via mobile

Good location for me because its close to work but other then that its not up there with the best hotels in Sydney. Rooms and overall decor need updating, breakfast is overpriced and pillows are rock hard. Not my favourite Courtyard Marriott, many others are much nicer.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nancyness33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sudhir Y, Front Office Manager at Courtyard Sydney-North Ryde, responded to this review, July 29, 2013
Dear Guest
Thank you very much for sharing your experiences regarding your recent stay at the Courtyard by Marriott North Ryde.
After reading your feedback I would like to take the opportunity to offer my most sincere apologies for the disappointing experience you encountered. We strive to ensure the complete comfort and satisfaction of all our guests, and pride ourselves of our high standards of service and attention to detail. It is always our purpose to ensure that every guest receives the true “Marriott” experience and I am sorry that on this occasion your expectations were not met.
I am extremely sorry for the experience you had with our room and pillows, I completely understand that this is far from convenient and very pleased you brought this matter to my attention. I have taken the liberty to share your comments with our General Manager, who I shall work with, to ensure all the necessary actions are implemented to rectify any defects with our rooms, paying close attention to comfort of bedding.
It is only through such feedback that we are able to improve the services and facilities we provide. I do thank you again for your feedback as Marriott does appreciate all of our guests’ valuable feedback as it is essential to us and I am really looking forward hopefully welcoming you back.
With warm regards from Sydney,
Sudhir Yadav
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575 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (131)
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English first
Melbourne
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 24, 2013 via mobile

This was our second stay within a month. While the rooms are clean and comparable to many good hotels, the friendliness and attentiveness of staff makes a big difference to the feel of a hotel. To be greeted upon arrival with a smile and instant attention sets the mood for a good stay. The staff in the restaurant were extremely polite and helpful too. The King bed suites are very comfortable and clean. The hotel is close to transport, parking is good ( although we have only stayed on weekends outside the surrounding business park's office hours) and it has convenient access to restaurants and shops, with a railway station and Macquarie Shopping Centre very close by. Driving there for the first time is a little tricky as it is tucked away in the business park and the signage at the entrance to the park is small. I would advise to telephone beforehand and get handy hints for finding the hotel by car. Overall, for a good comfortable, hassle free stay in a central location in Sydney, the Courtyard by Marriott cannot be faulted.

Stayed July 2013, traveled with family
Helpful?
Thank Blacken2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phagwara, India
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 23, 2013

Stayed in Courtyard by Marriott in N. Ryde, twice in one month.
Staff treated us amazingly well. Some of the best customer service I have ever had.
The lobby is not very impressive.
The rooms are clean, comfortable and tidy. And i personally like the beds a lot, i had very nice sleep.
It's 20mins walk to a big shopping mall ( Macquiry shopping centre).
Close to local train, 30 min ride downtown.
If you got your own car, they charge $12 for parking each night.
Overall Very nice n clean hotel, close to your travel needs.
Only thing i feel need change is uniform of the staff at reception.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paraskalra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sudhir Y, Front Office Manager at Courtyard Sydney-North Ryde, responded to this review, July 28, 2013
Dear Guest

Thank you for staying with us twice in one month only. We truly appreciate the business of our guests and loyalty they show towards Marriott brand.

I will share your experiences with our entire team for the great customer service they have offered.

I would also take this opportunity to inform that we are in the process of changing uniforms for all our associates and hopefully when you would stay with us next time you would see us in different colors.

Look forward to welcome you back

Regards

Sudhir
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Mill Creek, Washington
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 21, 2013

It's no surprise the Courtyard strives to deliver value for the business traveler. Marriott Courtyard North Ryde in Sydney's suburb is perfectly located for anyone traveling on business. The Courtyard could use an on site ATM for convenience of its patrons, but it makes up for that with direct access to main line subway connections to get anywhere you want to go around Sydney. MacQuarie Park station is just up the street and can take you directly to / from Sydney Kingsford airport. It's also in a business district and near the University, so plenty of good places to eat outside the hotel.

Room Tip: High floor rooms are best.
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  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cw_333badcc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra, Australia
Level Contributor
72 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed July 15, 2013

We have family who live in Roseville and tried the "Courtyard" as a change from others in the Chatswood area. It was an overnight stay at a weekend and we had the b/f and parking special, which was great value. The place is in good condition, very roomy and appropriately equipped.
On a Saturday night the nearby (walking distance) eating establishments were booked out so we dined in. All good, indeed better than we had anticipated.
Breakfast is standard fare; I was good and enjoyed the fresh fruit and bircher muesli.
All in all we were happy to have stayed here and could well come again.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DarcyJA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
210 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 197 helpful votes
Reviewed July 14, 2013

This is now my choice when staying in Sydney - it's located perfectly in the "centre" of the suburbs. Rooms are spacious. Free internet. Breakfast is also great - with a large range of fresh produce.

The reception staff are really friendly. They also recommend the local thai and the local malaysian cafes - both just across the road and both really good.

(Gym needs a spruce up as some equipment "squeaks" and "squels" but there is enough equipment.)

Room Tip: All rooms are good.
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  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aussienando
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sudhir Y, Front Office Manager at Courtyard Sydney-North Ryde, responded to this review, July 28, 2013
Dear Guest

Thank you for making us your choice of hotel in Sydney. We truly appreciate the business of our guests and loyalty they show towards Marriott brand.

I will share your comments with our reception team regarding the customer services and recommendation of restaurants.

I would also take this opportunity to inform that we are in the process of planning the renovations of our Gym where we do plan to make it more spacious and change all cardio equipments.

It is only through such feedback we can improve the services and facilities we provide. Look forward to welcome you back

Warm Regards

Sudhir
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Europe
Level Contributor
259 reviews
234 hotel reviews
common_n_hotel_reviews_1bd8 196 helpful votes
Reviewed July 12, 2013

Stayed here for 2 night during July 2013 Sydney trip... made a reservation because of Marriott Rewards summer Cert1-5 promotion and of course, very acceptable price, 150 USD lower than in CBD. Upon arrival (noon) room allocated right away, staff (Brooke from the reception) very friendly and accomodating. Rooms ok, some refurbishment could be done though, internet speed very decent, sleep quality ok. Walls rather thin, so noise from hallways and other room noticable.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PremiumFlyer74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sudhir Y, Front Office Manager at Courtyard Sydney-North Ryde, responded to this review, July 28, 2013
Dear Guest

Thank you for staying with us at the Courtyard by Marriott North Ryde and sharing your feedback. We truly appreciate the business and loyalty our Marriott Rewards members show towards Marriott brands.

I will recognize the outstanding efforts from Brooke and also share these comments with our General Manager

Once again thank you so much for your feedback and it is only through such feedback we can improve the services and facilities we provide.

Warm Regards

Sudhir
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Sydney-North Ryde

Property: Courtyard Sydney-North Ryde
Address: 7-11 Talavera Rd, North Ryde, Ryde, New South Wales 2113, Australia
Phone Number:
Location: Australia > New South Wales > Greater Sydney > Ryde > North Ryde
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in North Ryde
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Courtyard Sydney-North Ryde 4*
Number of rooms: 196
Official Description (provided by the hotel):
The Courtyard Sydney-North Ryde boasts an unbeatable location within Macquarie Business Park. Book your stay for business or pleasure and enjoy our hotel's winning blend of convenience, value and service. You'll find Macquarie University, ANZ Stadium, Allphones Arena and other attractions within prime proximity to our hotel. Recharge using our fitness facilities, utilize our full-service business centre or unwind with a meal and cocktail at Orchards Restaurant. Plus, our array of eight versatile meeting rooms and talented staff promise to execute your event in style. Book your stay at one of the best-appointed North Ryde hotels today. ... more   less 
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Also Known As:
Courtyard By Marriott Sydney -North Ryde Hotel North Ryde
Courtyard North Ryde
North Ryde Courtyard
Courtyard Sydney North Ryde

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