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“Brilliant service, great new rooms at a nice location”

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Courtyard Sydney-North Ryde
Ranked #3 of 6 Hotels in North Ryde
Certificate of Excellence
Reviewed October 6, 2012

Totally happy with service here! Yes to: early check-in, extra feather pillows, rollaway bed, free printing @reception & prompt room change when the air-conditioning stopped working! Plus complimentary weekend parking & (for Marriott Reward members, which is also free) WiFi in room :)

The Macquarie Park Railway station is just a short walk away for easy access. While you're here check out the wonderful Malaysian restaurant "Sambal" just across the road!

Room Tip: Level 2 (Lobby level) seems to have bigger rooms.
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  • Stayed: October 2012, traveled with friends
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2  Thank baaron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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487 - 493 of 609 reviews

Reviewed October 1, 2012

We regularly stay at the North Ryde Courtyard Marriott as its close to family and friends and yet also relatively close to the city by car. Its weekend room rates are excellent and as parking is free from Friday night through till Sunday afternoon its rates are even better. We asked for and received a room on the top floor which improves the city view, but otherwise rooms are fairly standard in look and feel and provide lots of room and all the amenities required when in the room. On our recent visit we stayed out late on the Saturday night and all on site parking was gone by the time we returned, but we could get parking on an adjacent office surface car park and provided its a friday or saturday night there is no issue about having to vacate the car park early in the morning. Staff were very friendly and we really enjoyed our two nights on the hotel.

Room Tip: There is a gym on the 9th floor. Staying on the 8th floor does seem to expose you to thumping equip...
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  • Stayed: September 2012, traveled as a couple
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Thank StephenR285
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 30, 2012

Had a business trip to Sydney last week and had forgotten the cufflinks. When I was checking out, the staff noticed and offered to lend me a pair! I believe it was the General Manager of the Hotel Mr. Paul Canning that gave me his, pulled them right off his own shirt! Thanks Paul, will be mailing them back soon!
Anthony

Room Tip: All the rooms are very good, however, the hotel is showing a little age and needs a bit of a spring...
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  • Stayed: September 2012, traveled on business
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Thank Anthony K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sudhir Y, Front Office Manager at Courtyard Sydney-North Ryde, responded to this reviewResponded October 6, 2012

Dear Guest
Thank you very much for sharing our Customer Service experience while staying with us at the Courtyard by Marriott North Ryde.
We strive to ensure the complete comfort and satisfaction of all our guests, and pride ourselves of our high standards of service and attention to detail. It is always our purpose to ensure that every guest receives the true “Marriott” experience and I am glad that on this occasion, your expectations were exceeded.
I have personally taken the liberty of sharing your comments with our General Manager and other team members to address your experience as an opportunity to guide our associate to continuously and consistently deliver same level of service.

Dear Guest, it is only through such important feedback that we are able to improve the services and facilities we provide and lead by example. I am really looking forward hopefully welcoming you back to our beautiful hotel again one day.
With warm regards from Sydney, Australia
Sudhir Yadav

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 24, 2012

This is probably the best hotel in North Ryde.

Location:
5 mins walk to Macquire Park train station. 15-20 mins walk to Macquire shopping centre.
30 mins drive to the city.

Room is great - very clean and spacious.

Staffs are friendly, breakfast is not too bad. There is a restaurant right next to the hotel. Apart from that, there is nothing much around that area.

Stay here only if you are visiting North Ryde. Else stay in the city.

  • Stayed: September 2012, traveled on business
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Thank neotv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sudhir Y, Front Office Manager at Courtyard Sydney-North Ryde, responded to this reviewResponded September 26, 2012

Thank you very much for your feedback on trip advisor, we certainly appreciate your efforts and business.

I would also like to take this opportunity to share some 'to do activities' in the areas. One of the Sydney's upcoming suburbs Chatswood is 15 minute's away in taxi or 10 minutes on train. Chatswood has two major shopping centers Chatswood Chase and Westfield. There are a number of Chinese (including Cantonese), Japanese and Korean restaurants and eateries. The Chatswood Club, located on Help Street adjacent to Pacific Highway, is a venue hall which caters to weddings, birthdays, cocktail parties, and other age-appropriate festivities.

Other activities in the area include Lane Cove National Park where you can have a picnic, go for a bush walk or bike ride, hire a canoe.

Macquarie Shopping Centre is only a two minute drive from the hotel where they have Ice skating, movie cinemas and specialty shops.

We also have our brochure stand located in our lobby that has a great range of tours and activities available in the local and Sydney area.

Once again thank you for sharing your experience and we look forward to welcome you back

Warm Regards

Sudhir Yadav

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 18, 2012

The location was perfect for us for what we needed in Sydney and it was good to have accommodation that was clean and modern to stay in for our quick weekend trip.

Checkin was busy when we arrived at 4pm but the staff were very friendly and helpful.

The room was clean and modern, with plenty of room. The bathroom had a lovely big double size shower, but no bath. It was a little tricky to manoeuvre around the door to get to the toilet, but not so bad.

We ordered room service shortly after we arrived which was delivered quickly. However, the food was cold and the chips were soggy. Again though, the service was lovely.

We had breakfast in the restaurant in the morning. There was a good range for continental type breakfasts with many cereals and breads available. The cooked breakfast cost a fair bit more for what you get, and given I needed gluten free I needed to get this and I am sure I didn't get my money's worth. But no matter, the service was lovely and a lot of attention was paid to my nearly 2 year old son which helped get us through the meal!

Parking was provided free of charge on the weekend, which was also good.

Overall, a convenient and pleasant stay.

  • Stayed: September 2012, traveled with family
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Thank Ms_LJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sudhir Y, Front Office Manager at Courtyard Sydney-North Ryde, responded to this reviewResponded September 21, 2012

Dear Guest
Thank you very much for sharing your experience at the Courtyard by Marriott North Ryde. We certainly appreciate the business of all our guests and the loyalty our guests show towards our hotel brands. We strive to ensure the complete comfort and satisfaction of all our guests, and pride ourselves of our high standards of service and attention to detail. It is always our purpose to ensure that every guest receives the true “Marriott” experience and I am sorry that on this occasion few of your expectations were not met.

I am pleased to inform you that our hotel has rooms both with walk-in showers and combined bath and showers. I do understand the room you stayed in was a shower only, however if you would like a bath tub for future stays you could request one at the time of reservation or directly with me on ‘sudhir.yadav@courtyard.com‘.

We also have loft suites available in hotel which is New York style split bed and living room setup with 1.5 bathrooms. The bedroom bath room is very spacious with big bath tub and there is half bathroom in living room.

I am extremely sorry for the experience you had with our quality of room service food and full buffett breakfast options. I have taken the liberty to share your comments with our Food and Beverage Manager and Executive Chef who I shall work with, to ensure all the necessary actions are implemented to improve the options available for our full breakfast. For all our guest who have gluten free requirements, our chefs can prepare dishes specific to order given we are contacted before arrival. We also offer special gluten free menu for lunch and dinner.

It is only through such feedback that we are able to improve the services and facilities we provide. I do thank you again for taking the time to share your experiences as Marriott does appreciate all of our guests’ valuable feedback as it is essential to us and I am really looking forward hopefully welcoming you back to our beautiful property again one day.

Warm Regards
Sudhir Yadav

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 15, 2012

Stayed there for a wedding at laauriston house. Everything abouth this hotel is wonderful. The staff are so friendly and professional. The lunch buffet at $20 is the best value for money that I have had. It is fresh and tasty. The breakfast is superb. Would recommend staying at this hotel

  • Stayed: September 2012
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1  Thank Lyn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sudhir Y, Front Office Manager at Courtyard Sydney-North Ryde, responded to this reviewResponded September 19, 2012

Dear Guest

Thank you very much for feedback, regarding your recent experience at the Courtyard by Marriott North Ryde.
After reading your feedback I would like to take the opportunity to thank you on behalf of our Courtyard team. It is through such feedback we can continuously improve and deliver the marriott standards which our guests expect. We strive to ensure the complete comfort and satisfaction of all our guests, and pride ourselves of our high standards of service and attention to detail. It is always our purpose to ensure that every guest receives the true “Marriott” experience.

I have taken the liberty to share your comments with our general manager and other team members.

Once again thank you so much for your feedback.

Sudhir Yadav

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 8, 2012 via mobile

Had a nearby conference, so convenient location wise but really north ryde is in the middle of no where! $100 taxi ride!!

The breakfast buffet was quite good i did have ribs and rump for dinner which was next door.

Only fault is bath tub height u can almost kill yourself by getting out of the bath

  • Stayed: September 2012
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Thank hetrogenius
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sudhir Y, Front Office Manager at Courtyard Sydney-North Ryde, responded to this reviewResponded September 10, 2012

Dear Guest

Thank you very much for sharing your feedback regarding your recent stay at the Courtyard by Marriott North Ryde. We certainly appreciate the business of all our guests and the loyalty towards our hotel brand.

After reading your feedback I am pleased to inform you that we do have rooms with walk-in shower option as well. All our combined bath and showers rooms have safety rails attached for easy and safe access. Our bath tubs also have non slip mats and bath mats are available in all guest rooms.

Also I would like to share that North Ryde/Macquarie Park is very well connected to Sydney CBD, Airport and all major suburbs both via train and Sydney city buses. There are trains to city and airport every 20 minutes and train station is only 100 meter walk from the hotel
Once again thank you for your stay and we look forward to welcome you back.

Warm Regards
Sudhir Yadav

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Sydney-North Ryde

Address: 7-11 Talavera Rd, North Ryde, Ryde, New South Wales 2113, Australia
Phone Number:
Location: Australia > New South Wales > Greater Sydney > Ryde > North Ryde
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in North Ryde
Price Range: $124 - $303 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Courtyard Sydney-North Ryde 4*
Number of rooms: 196
Official Description (provided by the hotel):
The Courtyard Sydney-North Ryde boasts an unbeatable location within Macquarie Business Park. Book your stay for business or pleasure and enjoy our hotel's winning blend of convenience, value and service. You'll find Macquarie University, ANZ Stadium, Allphones Arena and other attractions within prime proximity to our hotel. Recharge using our fitness facilities, utilize our full-service business centre or unwind with a meal and cocktail at Orchards Restaurant. Plus, our array of eight versatile meeting rooms and talented staff promise to execute your event in style. Book your stay at one of the best-appointed North Ryde hotels today. ... more   less 
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Also Known As:
Courtyard By Marriott Sydney -North Ryde Hotel North Ryde
Courtyard North Ryde
North Ryde Courtyard
Courtyard Sydney North Ryde

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