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“Only stay here if you want a refreshing cold shower in the middle of winter.” 4 of 5 bubbles
Review of Courtyard Sydney-North Ryde

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Courtyard Sydney-North Ryde
Ranked #2 of 6 Hotels in North Ryde
Certificate of Excellence
Brisbane, Australia
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Only stay here if you want a refreshing cold shower in the middle of winter.”
4 of 5 bubbles Reviewed June 13, 2012

Good location for our requirements, good quick room service, friendly stay checking in. But no hot water at 7am!! And no real apologies or care from the morning reception staff. If you can't get a hot shower in the morning your getting it wrong.

  • Stayed June 2012
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Rennieren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sudhir Y, Front Office Manager at Courtyard Sydney-North Ryde, responded to this review, June 18, 2012
Dear Guest,


Please allow me this opportunity to introduce myself as the Front Office Manager, of the Courtyard by Marriott North Ryde Hotel. Thank you for your feedback regarding your stay at the hotel; it is only through such feedback that we are able to improve the services and facilities we provide.

I would like to take this opportunity to offer my most sincere apologies for your disappointing experience you encountered. I am particularly disappointed to hear that even after raising your concerns we did not resolve this or offer any further assistance. Cold water for showers is certainly not acceptable. As soon as I viewed your feedback, we placed the room out of order and the engineer has now completed a full inspection and test of the water pipes. I am happy to say that this situation has now been resolved.
Thank you for your positive feedback regarding the quality of room service food and the friendliness of our front desk team at check-in, we are always so grateful to hear these comments and they have been shared with the team.
I sincerely hope that we will have the opportunity to welcome you back to of the Courtyard by Marriott North Ryde and should there be anything we could assist you with please do not hesitate to contact me personally at ‘sudhir.yadav@courtyard.com.

Warm Regards,

Sudhir Yadav
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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554 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (129)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
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  • Any
English first
London, United Kingdom
Level Contributor
122 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 bubbles Reviewed May 11, 2012

Superb stay in a perfect location for the local businesses. Complimentry shuttle in the mornings to work, pleasent walk back at night, Never stayed in a Courtyard before but if was adequate. Great food in room, shame the restaurant didn't open every night. Breakfast was sufficient.
Would recommend and stay again. Good value for money in AU$.

  • Stayed September 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TrumpLasVegasNV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surfers Paradise, Australia
Level Contributor
67 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
2 of 5 bubbles Reviewed May 3, 2012

With a regular rate of $305/night, you'd expected something pretty nice. Well, you'll be disappointed. You don't even get breakfast included in that rate! Crazy in these times! While the location is in the heart of a number of businesses, the proximity is good for that only, and they do offer complimentary shuttle services to businesses in the area. That's really where the good points end. Rooms are clean, but dated (with the exception of the bathroom which appears recently renovated). Way overpriced for what it is, and meals are extremely overpriced. For example, a Club Sandwich and a small glass of wine via room service was $34. Ouch! Cutlery provided with room service was dirty (and it was lucky I didn't need cutlery for a club sandwich!). Internet / Wifi isn't free either - you have to pay for it (unless you're a Marriott Rewards member - which is free to join mind you - but even then it's only a slow speed "basic" service. You need to pay outrageous amounts for a "premium" higher-speed wifi service.
Customer Service - upon checkin, they should've known it was my first visit there, but that wasn't apparent -- there were no explanations on where things were located, what time breakfast is served, no gracious "welcome", etc. Lackluster performance in my opinion.
Unfortunately, there's not too many decent brand hotels in the area, so Marriott have the market largely cornered in North Ryde with very little competition - that's probably how they get away with very high prices,

Room Tip: Choose a high floor away from the elevator
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  • Stayed May 2012, traveled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank sayermd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sudhir Y, Front Office Manager at Courtyard Sydney-North Ryde, responded to this review, May 21, 2012
Dear Guest

I would like to take this opportunity to thank you personally for providing us with your valuable feedback on your recent stay at the Courtyard by Marriott North Ryde. Your comments and feedback are extremely important as they enable us to benchmark our services and facilities against our guests’ expectations and highlight areas upon which we can improve.

This is a critical tool in determining future direction, assisting us to review hotel operations and product features. Your involvement in this process is greatly appreciated and paramount to our continued success.

I will certainly take your feedback onboard regarding the room rates and other food and beverage prices that we offer to our guests. I would also share your comments with our food and beverage manager so that we can avoid such errors in future and also use this opportunity to train all concerned associates. I would like to apologize for the inconvenience caused during your stay.

Once again thank you for a valued customer and we look forward to welcoming you back to the Courtyard by Marriott North Ryde in the future.


Yours Sincerely

Sudhir Yadav
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed May 1, 2012

The hotel is situated quite a distance from the main Sydney CBD area but is strategically located within a walking distance from the train station thus providing a very good transport to the city. The Macquarie shopping centre is also within walking distance. The room is very spacious and well maintained with well stocked toileteries abd towels. The complimentary coffee and tea provided are of good qualities. The hotel also offers complimentary internet connection if you are a member of Marriott hotel chain.

  • Stayed April 2012
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank paulsut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
250 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
4 of 5 bubbles Reviewed April 22, 2012

We stayed here for a weekend and found it to be very clean and comfortable. It is closed to the railway station which is about a 400metre walk. We used the railway to go into the city on Saturday afternoon which was very good. Staff were very pleasant on arrival and also on checkout. We had free carparking for the weekend. Rooms were very well appointed and very quiet as we had a room facing the main road, and wondered when we got into our room if we would have heard the traffic noise but we had no traffice noise at all. Across the road there was a KFC and a McDonalds. We chose not to eat at the hotel as knowing the area decided to go to the a Club in West Ryde for dinner on the Saturday night. Would certainly stay at this hotel again. Beds were very comfortable and there were plenty of pillows in the room.

  • Stayed April 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Tullagirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide
Level Contributor
36 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed April 21, 2012

We only stayed for one night, however we would recommend this hotel for its cleanliness & value for money. The bed was comfortable, the bathroom was spotless & the car park was free. The hotel is in walking distance to the train station, so its a great hotel to stay at if you don't want to pay the high prices of hotels in the city.

  • Stayed March 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Ozzaboz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed April 16, 2012

stayed here over Easter. The room we got for 3 people had 2 tiny double beds. Service in Restaurant and at Breakfast was extremly slow.

  • Stayed April 2012, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank hely51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Sydney-North Ryde

Property: Courtyard Sydney-North Ryde
Address: 7-11 Talavera Rd, North Ryde, Ryde, New South Wales 2113, Australia
Phone Number:
Location: Australia > New South Wales > Greater Sydney > Ryde > North Ryde
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in North Ryde
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Courtyard Sydney-North Ryde 4*
Number of rooms: 196
Official Description (provided by the hotel):
The Courtyard Sydney-North Ryde boasts an unbeatable location within Macquarie Business Park. Book your stay for business or pleasure and enjoy our hotel's winning blend of convenience, value and service. You'll find Macquarie University, ANZ Stadium, Allphones Arena and other attractions within prime proximity to our hotel. Recharge using our fitness facilities, utilize our full-service business centre or unwind with a meal and cocktail at Orchards Restaurant. Plus, our array of eight versatile meeting rooms and talented staff promise to execute your event in style. Book your stay at one of the best-appointed North Ryde hotels today. ... more   less 
Reservation Options:
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Also Known As:
Courtyard By Marriott Sydney -North Ryde Hotel North Ryde
Courtyard North Ryde
North Ryde Courtyard
Courtyard Sydney North Ryde

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