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“Exceeded Expectations”
Review of Quest North Ryde

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Quest North Ryde
Ranked #2 of 6 Hotels in North Ryde
Reviewed February 13, 2014

My wife and I stayed here for 17 days due to the fact that we had travelled to Sydney for my surgery. We searched online for ages for a reputable place to stay, and honestly this one was a gamble as you never really know what to expect when you book a room for the first time.

We have no prior experience with Quest apartments, so this was new to us. We were impressed to see that the building, upon entry, was clean and very professionally decorated. The desk was manned by well-spoken ladies who were friendly and accommodating. We felt like we were getting star treatment.

We had a single bedroom apartment on the fourth floor overlooking the local bushland. It was a beautiful view and the apartment was very clean and stylish.

The bathroom/toilet was very spacious. The bedroom was small, but comfortable. The kitchen was stocked with any manner of cooking utensils we could ever need (we went shopping at the nearby Macquarie Centre and loaded up on groceries). The living room area was spacious with a nice little balcony. We were given a deal on the Internet for $40 per week. We had pretty much everything we needed. The hotel can provide you even with things like umbrellas that you can rent for a small fee. We didn't feel that anything was overpriced or outrageous at all.

Our underground secured parking in the garage was fantastic. It felt safe and we didn't feel as though we may get mugged just going to the car as it is entirely enclosed and inaccessible to anyone not holding a room card.

The pool area was great and clean and my wife enjoyed a nice leisurely swim.

We dined at the restaurant (Atlantis) and it was average, but the service was fantastic. We even experienced a false fire alarm in which the entire building was evacuated - but the staff were pleasant and apologetic and it was good to know that they have a very organised evacuation procedure.

We had a small issue with our smoke alarm randomly going off in the middle of the night as well as the safe dying on us. However, both issues were attended to immediately and we had no complaints.

Our apartment was serviced pretty much daily with friendly and polite attendants looking after the cleaning, etc.

This place is also located only 10 minutes away from the train station which will take you anywhere you want to go. It was very convenient.

I honestly can't say enough good things about this place. If we ever have to return to Sydney, we will most certainly be staying here again.

Room Tip: Ask for a room with the bushland view
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  • Stayed: January 2014, traveled as a couple
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Thank Torey P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QNR_2113, Director of Sales at Quest North Ryde, responded to this reviewResponded February 16, 2014

Dear Torey,

Thank you very much for taking the time to provide us with your feedback as well as the pictures you took during your stay.

Quest North Ryde strives to exceed all our guests expectations where ever possible and we are delighted that we were able to do this during your stay.

We hope your surgery went well and that you are recovering well.

Looking forward to being able to welcoming you back to Quest North Ryde when you next visit Sydney.

Kind Regards

Dez Ford
Business Development Manager
Quest North Ryde

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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917 - 923 of 994 reviews

Reviewed January 31, 2014

Very Expensive ... Insist (Insist) on a lower rate .. Be aware of charges for Wi Fi, car parking and extra 1.5% on CC.
Great swim pool ... Even heated ...
Staff cheerful
Rooms usual non-exciting Quest
Go next door to "Fourno" Restaurant for all coffee and dining.

Stayed: February 2014, traveled on business
Thank gasmambo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QNR_2113, Director of Sales at Quest North Ryde, responded to this reviewResponded February 3, 2014

Dear Traveler,

Thank you very much for taking the time to provide us with this feedback.

Quest North Ryde always appreciate such feedback from our guests so that we can continuously improve the services and facilities we provide to ensure we always meet and exceed all our guests expectations.

We look forward to welcoming you back to Quest North Ryde in the future.

Kind Regards

Dez Ford
Business Development Manager
Quest North Ryde

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 28, 2014

I stayed at the Quest for a night before a bike race and found that it completely exceeded my expectations. I am normally reluctant to use a serviced apartment as I find them a little impersonal compared to hotels. Not the case here. Well fitted room with nice pool and decent sized gym. If I had to give any negative feedback it might be that there are no DVD players in the room. Also I found the in-house restaurant lacking atmosphere with overcomplicated food that wasn't very good. HOWEVER I know they are a separate company to the hotel. Really good for longer stays or business people who want a bit of room to stretch out after a long day

Room Tip: Don't worry about rooms facing the road as the windows keep them nice and silent
See more room tips
  • Stayed: October 2013, traveled with family
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Thank tford14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QNR_2113, Director of Sales at Quest North Ryde, responded to this reviewResponded January 30, 2014

Dear Guest,

Thank you very much for taking the time to submit a review of Quest North Ryde.

Quest North Ryde always appreciate our guests taking the time to provide such feedback so we can continue to strive towards understanding and meeting all of our guest’s expectations.

We note your comments regarding a DVD player in the apartment, this is available for hire at a flat charge of $15.00 per stay. Please do not hesitate to contact reception during your next stay or mention it when you confirm your reservation and we will ensure this is placed in the room for you upon arrival.

Although the Restaurant is a separate entity, the quality of the service and the food provided for our guests is expected to be of a high standard. Unfortunately this was not evident during your stay, however please be assured we will alert the proprietor of the Restaurant to your concerns.

Again thank you very much for your feedback and we look forward to welcoming you back to the hotel in the future.

Kind Regards

Dez Ford
Business Development Manager
Quest North Ryde

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 27, 2014 via mobile

Loved our stay at Quest North Ryde. We have stayed several times and will continue to do so. Nothing was a problem, rooms were spotless, service was fantastic, shower was great and our bed made for a restful nights sleep. Love the balcony in the 1BR apartment and the view of the park. Good also to have free access to a computer in the lobby to print out a form I had forgotten to pack. You've excelled yourselves and we are very grateful!

  • Stayed: January 2014
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Thank JAmor1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QNR_2113, Director of Sales at Quest North Ryde, responded to this reviewResponded January 28, 2014

Dear guest.

Thank you very much for your feedback regarding your recent stay with us at Quest North Ryde. We do endeavour to surprise and delight all of our guests when they come to stay with us at every opportunity.

We look forward to welcoming you back to the Hotel in the near future.

Kind Regards

Dez Ford
Business Development Manager
Quest North Ryde

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 25, 2014 via mobile

Corporate booking. Rooms not as requested. Quite 'short mannered' desk clerk whilst trying to re-organise the correct room layouts and was somewhat argumentative. Housekeeper who attended to fix was positive and friendly.

Used to be a regular, will look elsewere from now on. Service is key and multiple staff were not impressed with the clerk.

Physical cleanliness and appearance is fine, location is quiet. Pool, spa and gym are well maintained.


Stayed: December 2013, traveled on business
1  Thank AussieTraveler06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QNR_2113, Director of Sales at Quest North Ryde, responded to this reviewResponded January 27, 2014

Dear Guest,

Thank you for communicating your Feedback regarding your recent stay at Quest North Ryde.

Quest North Ryde strives to continuously meet all of our guest’s expectations, and it is disappointing to learn that we could not fulfill these expectations during your stay.

We note your disappointment regarding the customer service which you received during your stay. Please be assured that the individual responsible for providing this level of service shall be counselled on their actions and be provided with further training and supervision whilst assisting our guests.

We always endeavour to comply with all guest requests when allocating rooms and we apologise that this was not evident during your stay with us.

Thank you once again for your invaluable feedback.

Yours faithfully

Dez Ford
Business Development Manager
Quest North Ryde

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 13, 2013

Our romantic weekend escape started with: "Your check-in day was yesterday, mam"
O dear,I was so embarrassed and I didn't know what to do, I couldn't believe I have just ruined my holidays. I made a mistake - booked to the wrong date. Luckily girl at the reception, her name is Vita, she was so nice and friendly and she found another room for us and helped to fixed everything.
We had a great time. There is a fantastic Italian restaurant next door.
Rooms are clean and nice, staff is friendly and supportive.
We are always staying in this hotel from that day.

  • Stayed: November 2013, traveled as a couple
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Thank AnnaAlana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QNR_2113, Director of Sales at Quest North Ryde, responded to this reviewResponded December 18, 2013

Dear Anna,

Thank you for your feedback. It is a pleasure to hear that we met your expectations in all areas throughout your stay with us at Quest North Ryde.
We look forward to welcoming you back to the Hotel in the very near future.

Kind Regards
Dez Ford
Business Development Manager
Quest North Ryde

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 26, 2013

Booked a one bed apartment at short notice. On arrival, which was quite late, we were booked in by a very pleasant receptionist who was obviously very busy but this didn't show in her dealing with us. On entering the apartment it appeared clean and tidy, well equipped and the bedding was crisp white linen. Then entered the bathroom! Waste bin had been left on the toilet seat full of waste including a used razor. The toilet hadn't been cleaned and neither had the sink, but what really turned my stomach was the amount of black hair including body hair all over the floor. Bizzarely clean towels, toiletries etc had been laid out. The cleaning of the bathroom was clearly an over site but one that shouldn't be aloud to happen given the fact it isn't particularly cheap to stay there.

  • Stayed: November 2013, traveled on business
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Thank Ava A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QNR_2113, Director of Sales at Quest North Ryde, responded to this reviewResponded December 1, 2013

Dear Ava,

Thank you for taking the time to communicate your feedback regarding your recent stay at Quest North Ryde.

Quest North Ryde always appreciate our guests taking the time to provide such feedback so we may continue to strive towards understanding and meeting all of our guest’s expectations.

We sincerely regret that we failed to meet your expectations and our own standards of service in regards to the facilities and presentation of your room, especially the bathroom. Upon receiving your feedback our housekeeping department was notified immediately and has attended to these issues appropriately. Please be assured that those personal involved with providing your housekeeping service, shall be provided with additional training so they may better meet guest expectations and requirements and to ensure this will not happen in the future. Please accept our sincere apologies in regards to this incident.

In closing we would like to again thank you for the privilege to address your concerns - your feedback provides the opportunity for us to further improve our accommodation, services and facilities.

We look forward to welcoming you back to the Hotel in the near future.

Kind Regards

Dez Ford
Business Development Manager
Quest North Ryde

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quest North Ryde

Address: 58-62 Delhi Rd, North Ryde, Ryde, New South Wales 2113, Australia
Phone Number:
Location: Australia > New South Wales > Greater Sydney > Ryde > North Ryde
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in North Ryde
Price Range: $99 - $236 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Quest North Ryde 4.5*
Number of rooms: 173
Official Description (provided by the hotel):
Quest North Ryde serviced apartments are just minutes from the Macquarie Park & North Ryde business precincts and only 12 Kilometres from Sydney's CBD. Within close proximity to the North Ryde Train Station, our accommodation is also advantageously set amongst a natural bush setting of woodlands, eucalypt forests, the river and wildlife species unique to the area. Adjacent, is the Lane Cove National Park which is truly a natural wonder. Our Serviced Apartments offer fully equipped kitchen & laundry facilities situated in the perfect haven for the business traveller and nature lover in all of us. ... more   less 
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Also Known As:
Quest North Ryde Hotel North Ryde
Quest Hotel North Ryde

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