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“Seriously Great Experience!”
Review of Quest North Ryde

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Quest North Ryde
Ranked #2 of 6 Hotels in North Ryde
Reviewed January 27, 2014 via mobile

Loved our stay at Quest North Ryde. We have stayed several times and will continue to do so. Nothing was a problem, rooms were spotless, service was fantastic, shower was great and our bed made for a restful nights sleep. Love the balcony in the 1BR apartment and the view of the park. Good also to have free access to a computer in the lobby to print out a form I had forgotten to pack. You've excelled yourselves and we are very grateful!

  • Stayed: January 2014
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Thank JAmor1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QNR_2113, Director of Sales at Quest North Ryde, responded to this reviewResponded January 28, 2014

Dear guest.

Thank you very much for your feedback regarding your recent stay with us at Quest North Ryde. We do endeavour to surprise and delight all of our guests when they come to stay with us at every opportunity.

We look forward to welcoming you back to the Hotel in the near future.

Kind Regards

Dez Ford
Business Development Manager
Quest North Ryde

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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984 - 990 of 1,060 reviews

Reviewed January 25, 2014 via mobile

Corporate booking. Rooms not as requested. Quite 'short mannered' desk clerk whilst trying to re-organise the correct room layouts and was somewhat argumentative. Housekeeper who attended to fix was positive and friendly.

Used to be a regular, will look elsewere from now on. Service is key and multiple staff were not impressed with the clerk.

Physical cleanliness and appearance is fine, location is quiet. Pool, spa and gym are well maintained.


Stayed: December 2013, traveled on business
1  Thank AussieTraveler06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QNR_2113, Director of Sales at Quest North Ryde, responded to this reviewResponded January 27, 2014

Dear Guest,

Thank you for communicating your Feedback regarding your recent stay at Quest North Ryde.

Quest North Ryde strives to continuously meet all of our guest’s expectations, and it is disappointing to learn that we could not fulfill these expectations during your stay.

We note your disappointment regarding the customer service which you received during your stay. Please be assured that the individual responsible for providing this level of service shall be counselled on their actions and be provided with further training and supervision whilst assisting our guests.

We always endeavour to comply with all guest requests when allocating rooms and we apologise that this was not evident during your stay with us.

Thank you once again for your invaluable feedback.

Yours faithfully

Dez Ford
Business Development Manager
Quest North Ryde

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 13, 2013

Our romantic weekend escape started with: "Your check-in day was yesterday, mam"
O dear,I was so embarrassed and I didn't know what to do, I couldn't believe I have just ruined my holidays. I made a mistake - booked to the wrong date. Luckily girl at the reception, her name is Vita, she was so nice and friendly and she found another room for us and helped to fixed everything.
We had a great time. There is a fantastic Italian restaurant next door.
Rooms are clean and nice, staff is friendly and supportive.
We are always staying in this hotel from that day.

  • Stayed: November 2013, traveled as a couple
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Thank AnnaAlana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QNR_2113, Director of Sales at Quest North Ryde, responded to this reviewResponded December 18, 2013

Dear Anna,

Thank you for your feedback. It is a pleasure to hear that we met your expectations in all areas throughout your stay with us at Quest North Ryde.
We look forward to welcoming you back to the Hotel in the very near future.

Kind Regards
Dez Ford
Business Development Manager
Quest North Ryde

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 26, 2013

Booked a one bed apartment at short notice. On arrival, which was quite late, we were booked in by a very pleasant receptionist who was obviously very busy but this didn't show in her dealing with us. On entering the apartment it appeared clean and tidy, well equipped and the bedding was crisp white linen. Then entered the bathroom! Waste bin had been left on the toilet seat full of waste including a used razor. The toilet hadn't been cleaned and neither had the sink, but what really turned my stomach was the amount of black hair including body hair all over the floor. Bizzarely clean towels, toiletries etc had been laid out. The cleaning of the bathroom was clearly an over site but one that shouldn't be aloud to happen given the fact it isn't particularly cheap to stay there.

  • Stayed: November 2013, traveled on business
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Thank Ava A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QNR_2113, Director of Sales at Quest North Ryde, responded to this reviewResponded December 1, 2013

Dear Ava,

Thank you for taking the time to communicate your feedback regarding your recent stay at Quest North Ryde.

Quest North Ryde always appreciate our guests taking the time to provide such feedback so we may continue to strive towards understanding and meeting all of our guest’s expectations.

We sincerely regret that we failed to meet your expectations and our own standards of service in regards to the facilities and presentation of your room, especially the bathroom. Upon receiving your feedback our housekeeping department was notified immediately and has attended to these issues appropriately. Please be assured that those personal involved with providing your housekeeping service, shall be provided with additional training so they may better meet guest expectations and requirements and to ensure this will not happen in the future. Please accept our sincere apologies in regards to this incident.

In closing we would like to again thank you for the privilege to address your concerns - your feedback provides the opportunity for us to further improve our accommodation, services and facilities.

We look forward to welcoming you back to the Hotel in the near future.

Kind Regards

Dez Ford
Business Development Manager
Quest North Ryde

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 25, 2013 via mobile

We stayed 1 night. Got upgraded. Very happy with that. Everything is great except 1) location is far outside.Sydney cbd. 2) cost of movies is 15$ minimum. Very clean, foxtel, great kitchen. We had the 1 bedroom apartment.

  • Stayed: November 2013
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Thank Aussie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QNR_2113, Director of Sales at Quest North Ryde, responded to this reviewResponded December 18, 2013

Thank you for your feedback.

It is a pleasure to hear that we met your expectations throughout your stay with us at Quest North Ryde.
In regards to your comment about our in-house movie cost we will certainly take this into account when we re-evaluate our systems next time.
We look forward to welcoming you back to the Hotel in the very near future.

Kind Regards
Dez Ford
Business Development Manager
Quest North Ryde

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 22, 2013

We stayed 1 night at this hotel to visit a family member who lives in Ryde, so the position was convenient for us. We had a two bedroom which consisted of a 1 bedroom unit & studio unit joined by a common entrance. There wasn't a bath tub in either of the rooms which could pose a problem if you had a baby. Our 2 year old toddler was happy to have a shower. Our breakfast was included, full buffet. Nothing flash, just your run of the mill cereal & bacon and eggs stuff. We would stay here again if needed.

  • Stayed: October 2013, traveled with family
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Thank JaneenT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QNR_2113, Director of Sales at Quest North Ryde, responded to this reviewResponded October 23, 2013

Dear Janeen,

Thank you for taking the time to relay your feedback regarding your recent stay at Quest North Ryde.

Quest North Ryde strives to continuously meet all of our guest’s expectations.

In regards to the apartment that you were recently accommodated, we acknowledge that this particular apartment did not have a bathtub. We do have a limited number of 1 Bedroom Apartments which do have this facility, please place a request for this when making a reservation and we will do our best to accommodate accordingly.

Again thank you very much for your feedback and we look forward to welcoming you back to the hotel in the future.

Kind Regards

Dez Ford
Business Development Manager
Quest North Ryde

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 15, 2013

Stayed at the Quest for 2 nights during a business trip as my head office is in North Ryde. The location for me was ideal. Staff were very friendly and helpful, the room was clean and spacious. We had a dinner for about 6 of our sales team at the restaurant, the quality of the food was very good, the service was also good with the time between courses more than acceptable and the staff attentive. Also if you enjoy a walk, the Lane Cove park is within easy walking distance. The Quest also has a decent outdoor swimming pool with an outdoor spa and a good gym facility.
I would be happy to recommend the Quest at North Ryde

  • Stayed: October 2013, traveled on business
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Thank Ian J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QNR_2113, Director of Sales at Quest North Ryde, responded to this reviewResponded October 17, 2013

Dear Ian,

Thank you very much for your feedback. We are happy to hear that we lived up to your expectations and appreciate you sharing your experience with other travelers.
We look forward to welcoming you back to Quest North Ryde in the future.

Kind Regards

Dez Ford
Business Development Manager
Quest North Ryde

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quest North Ryde

Address: 58-62 Delhi Rd, North Ryde, Ryde, New South Wales 2113, Australia
Location: Australia > New South Wales > Greater Sydney > Ryde > North Ryde
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in North Ryde
Price Range: $80 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Quest North Ryde 4.5*
Number of rooms: 173
Official Description (provided by the hotel):
Quest North Ryde serviced apartments are just minutes from the Macquarie Park & North Ryde business precincts and only 12 Kilometres from Sydney's CBD. Within close proximity to the North Ryde Train Station, our accommodation is also advantageously set amongst a natural bush setting of woodlands, eucalypt forests, the river and wildlife species unique to the area. Adjacent, is the Lane Cove National Park which is truly a natural wonder. Our Serviced Apartments offer fully equipped kitchen & laundry facilities situated in the perfect haven for the business traveller and nature lover in all of us. ... more   less 
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Also Known As:
Quest North Ryde Hotel North Ryde
Quest Hotel North Ryde

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