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“Good, comfortable stay for work in North Ryde, Sydney”
Review of Quest North Ryde

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Quest North Ryde
Ranked #2 of 6 Hotels in North Ryde
Reviewed November 26, 2012

I decided to stay in this hotel as I was in North Ryde for a week due to a training booked by work. By staying here, I avoided having to a daily commute which saved transport costs. The place itself was nice and clean, and the bed comfortable. Service was good too. The downside is the choice of eating places is very limited as there really is only 2, namely Atlantis in the ground floor of the hotel and Fourno, which is next door. Prices are not that cheap so it can get costly. Another place (Trebbiano) is nearby but not open for dinner. There is a small convenience store nearby but make sure you get there before 7pm.

There were 2 downsides of the room for me. The first was the small desk. Even with a small 11" computer there was not really any room left in the desk for anything else. So this was not good for someone like me who had a lot of work to do after hours. The second was the kitchen - billed as a serviced apartment, I expected to have some cooking facilities but the room only really had a microwave for cooking stuff.

But all in all, I did enjoy my stay.

Room Tip: Ask for a room facing the park at the back,it's more quiet.
  • Stayed: November 2012, traveled on business
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Thank chinwag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QNR_2113, Director of Sales at Quest North Ryde, responded to this reviewResponded December 3, 2012

Dear chinwag,

Thank you for posting a review regarding your recent stay at Quest North Ryde.
Quest North Ryde always appreciates guest feedback so we may continuously work towards meeting and understanding all of our guest’s expectations.

We are pleased to learn that the close proximity of our Hotel to business precincts situated in North Ryde, Macquarie Park and Lane Cove assisted in the satisfaction of your stay. It is also rewarding to learn that the overall features and cleanliness of your apartment met your expectations.

In response to the limited dining options onsite, we trust you will avail yourself to our unique pantry shopping service during your next stay. This service provides the convenience of having your chosen items and or groceries purchased by one of our staff, placed in your room or held at reception, with the final bill allocated to your account for settlement upon departure. Alternatively Quest North Ryde work with Cuisine Courier, to provide further in-room dining options for our guests.

Quest North Ryde is primarily a corporate hotel, and we were disappointed to learn that the work desk in your Studio apartment did not meet your expectations. We appreciate your comments and in light of this shall incorporate a larger work desk for review in upcoming refurbishment plans.

Furthermore, our Studio Apartments provide a microwave, toaster, and basic coffee making facilities. Upon your next stay, Quest North Ryde recommend reserving a One Bedroom Apartment - This room type is larger, with full kitchen facilities. The room, along with other beneficial facilities, features a cook top, oven, dishwasher, microwave, cutlery and crockery available in the apartment for guest use.

We would like to thank you once again for your invaluable feedback and look forward to welcoming you back to the Hotel in the near future.

Kind Regards,
Bianca Tachdjian
Business Development Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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899 - 905 of 946 reviews

Reviewed November 18, 2012

The Quest provides a good quality of service and accommodation although at the high end of the price range for the area. The studio apartment had a decent kitchenette and the room was a decent size for a single or couple. The room was comfortable with good quality fittings, although the bathroom was a bit dated and could do with a refurbishment. The onsite restaurant is very good although very expensive. Apart from a restaurant next door (also quite pricey) the location means that to dine anywhere else requires a car. While the hotel is very convenient for anyone visiting the nearby Riverside Corporate Park on business it is a bit out of the way for tourists, although there is a train station within walking distance.

  • Stayed: November 2012, traveled on business
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1  Thank AvidTraveller60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QNR_2113, Director of Sales at Quest North Ryde, responded to this reviewResponded November 20, 2012

Dear AvidTraveller60,

Thank you for taking the time to submit a review regarding your recent stay at Quest North Ryde.

Quest North Ryde strives to meet all of our guest’s expectations, and we were pleased that your overall stay at the Hotel and use of the facilities were as expected, and you experienced the good service we continuously have to offer to all of our guests.

Quest North Ryde’s Studio Apartment is sufficient for a short stay, which accommodates a maximum of 2 guests in either a King or Twin Size Bedding configuration (upon request). The apartment is larger than a standard Hotel room, with the convenience of the added kitchenette, microwave, toaster, basic coffee making facilities, open plan apartment with work desk and internet and Foxtel connection.

The tariffs of each apartment type at Quest North Ryde are subject to availability and demand in the North Ryde market place – therefore the value of our accommodation, services and facilities must remain at a competitive level. We encourage all guest’s to book 10-14 days in advance to take advantage of the best tariffs or “weekend deals” which may be available to the public via internet or simply by calling our helpful team direct at the Hotel, whom are available 24 hours a day.

We note your comments concerning the presentation of the bathrooms in our Studio Apartments and the fact that they are starting to look in need of attention. We also recognise this and are in the commencement phase of developing refurbishment plans for the apartments.

Further more, we acknowledge your disappointment regarding the cost of dining at both onsite restaurants. These restaurants are separate entities and pricing of food and beverages are not up to Quest North Ryde’s discretion. However, we invite you to avail yourself to the Cuisine Courier service available in all apartments. This service provides a variety of dining options delivered directly to your apartment, where payment can be made to the deliverer, or placed on your apartment for settlement upon departure. Pantry Shopping is also available for our guests, which gives you to the option to select your preferred groceries, have the items placed in your apartment or held at reception, with the convenience of the final bill placed on your account for settlement upon departure.

Alternatively as you mentioned, the North Ryde Train Station is within a 500 metre walking distance from the Hotel, where guests may wish to travel to local restaurants or directly into the heart of Sydney CBD where further dining and touristic options are available. Our Hotel is located adjacent to the Lane Cove National Park, where the “hustle and bustle” of City living is accessible, without the inconvenience of congestion.

We thank you once again for your invaluable feedback, and look forward to welcoming you back to the Hotel in the near future.

Kind Regards

Bianca Tachdjian
Business Development Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 14, 2012

This Hotel is well located to a business stay in Sydney. Reasonably quick trip to the northern beaches, close to business park and Northern Suburbs Crematorium etc. Clean comfortable rooms, adjacent to bushland and welcoming staff. Undercover parking was a pleasant surprise. no charge.

Room Tip: I was booking for 3 families with 2 small children and struck a great deal with staff with regard to...
  • Stayed: November 2012, traveled with family
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Thank Kaye M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QNR_2113, Director of Sales at Quest North Ryde, responded to this reviewResponded November 15, 2012

Dear Kaye M,

Thank you for your feedback regarding your recent stay at Quest North Ryde.

We are very pleased to learn that we could meet your expectations, and the accommodation, services, facilities and location assisted in the satisfaction of your stay.

Quest North Ryde are always happy to place requests for earlier arrival times and a car parking spot, though they are subject to availability, I am grateful that these requests and requirements were met during your recent stay.

As you also mentioned, we are located within close proximity to public transport and the North Ryde Train Station which has proven to be a benefit for a number of our guests. On your future stay, Quest North Ryde invite you to also utilise our complimentary shuttle service to local businesses which is available Monday - Friday (subject to availability and times).

We would like thank you once again for your kind words, and hope to see you soon.

Kind Regards,
Bianca Tachdjian
Business Development Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 19, 2012

This is not a place for holidays or for a weekend escape. It's in the heart of a business/industrial park and walking distance to a graveyard. So if you're doing business locally or going to a funeral, it's perfect.

The rooms are clean and simple, many have views of bushland, there's plenty of parking and the breakfast is a below-par buffet, but you have little choice in this area, so there's no need for the proprietors to try harder.

It's close to the railway station, so even if you don't have a car, it's easy to connect to other places.

Room Tip: Ask for bushland views.
  • Stayed: September 2012, traveled as a couple
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Thank Rayleggott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sales_northryde, Director of Sales at Quest North Ryde, responded to this reviewResponded September 23, 2012

“Dear Rayleggott,

Thank you for taking time to provide feedback and review of your recent stay at Quest North Ryde.

Quest North Ryde is always appreciative of our guest’s feedback so we can continuously strive towards meeting all of our guest’s expectations.

We are glad to learn that whilst located midst business precincts and office buildings the views of the bushland and other amenities met your expectations and requirements.

Albeit for breakfast. Quest North Ryde does not operate the Atlantis Restaurant - it is independently operated and a co-tenant of the building who we work with to provide our guest dining options. Be assured we will alert the proprietor to your comments and disappointment.

As you noted the location does provide access to alternate dining options, cafes and restaurants such as Fourno and Cafe 32, we trust you will avail yourself of their offerings on your next visit.

Alternately you may wish utilise Quest North Ryde's Pantry Shopping service to have your apartment stocked with a range of your favourite breakfast items prior to your arrival taking advantage of the kitchen in your apartment; or you may like to try the Breakfast Pack which is part of the mini-bar service available for all of our guests in each apartment.

We would like to thank you once again for your invaluable feedback, and look forward to welcoming you in the near future.

Kind Regards

Bianca Tachdjian
Business Development Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 9, 2012

Given its location near the technology park and Macquarie Unversity most of the guests here are likely to be on short business stays. The place was run efficiently, comfortable and clean and meets all the work-sleepover requirements. The local park provides a good walk area to stretch the legs after a day in meetings. I didnt try the restaurant but it is close to some local coffee shops in the technology park village and they served great breakfast and coffee.

Room Tip: Ask for a view across the trees -
  • Stayed: September 2012, traveled on business
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1  Thank GingerCheetah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sales_northryde, Director of Sales at Quest North Ryde, responded to this reviewResponded September 12, 2012

Dear GingerCheetah,

Thank you for your feedback regarding your recent stay at Quest North Ryde.

Quest North Ryde are very pleased to learn that we could meet your expectations on your short visit to the North Ryde area, which is in fact located to various business precincts.

Although we cater for short stays, Quest North Ryde prides itself on also catering for extended stays. Our One Bedroom Apartments provide a separate living and dining area, full kitchen, washer and dryer facilities, Cable TV, Internet Access and balcony to assist in the convenience of a longer stay.
We are advantageously located within a short proximity from the North Ryde Train Station, which allows easy access to the Macquarie University campus grounds.

On your future stay, Quest North Ryde invite you to also utilise our complimentary shuttle service to local businesses which is available Monday - Friday (subject to availability and time)

We would like thank you once again for your kind words, and hope to see you soon.

Kind Regards,

Bianca Tachdjian
Business Development Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 8, 2012

I've stayed at the Quest a number of times as it really beats having to trek out from the city to North Ryde in the mornings and back at night.

The rooms are perfectly comfortable and for those who like to self cater a colleague tells me that there is everything that you'd need in order to cook a meal.

As I travel from Europe I usually pitch up at around 7 a.m. - not a good time to hope to get a room but so far on the 4 occasions that I've arrived around that time they have been able to fulfil my request (even though they always caution that if they're fully booked the night before....).

The Quest difference - the staff; they're all really great and helpful and make the stay that much better.

Breakfast - you can have breakfast at the Atlantis restaurant on the ground floor (I don't think that it is run by the hotel) - adequate rather than excellent, good fruit but no Birchermuesli (the sign of an excellent restaurant breakfast), excellent bacon but sadly no one seems to know how to make a good cup of tea.

  • Stayed: September 2012, traveled on business
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Thank MrBok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sales_northryde, Director of Sales at Quest North Ryde, responded to this reviewResponded September 11, 2012

Dear MrBok,

Thank you for your feedback regarding your recent stay at Quest North Ryde.

The Team are extremely pleased to learn that you thoroughly enjoy every stay at the Hotel. Your feedback as a regular corporate traveller, allows Quest North Ryde to continuously strive towards meeting every guest's expectations as the leading Serviced Apartments brand.

In response to your concerns regarding "a good cup of tea", please note I have conveyed this information to the Atlantis Restaurant, which indeed is a separate entity, so they may work towards improving the quality of breakfast and hot beverages served.
Perhaps during one of your future stays, you may wish to utilise our pantry shopping service. This service allows the convenience of having your required groceries delivered to your apartment, or held at reception, with a final charge placed on your bill for settlement upon departure.

As an additional facility in all apartments, Quest North Ryde also provide complimentary tea and coffee for all of our guest’s to enjoy.

I would like to thank you again for your invaluable feedback, and look forward to welcoming you back to Quest North Ryde in the near future.

Kind Regards,
Bianca Tachdjian
Business Development Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 30, 2012

I recently stayed here over a weekend. Although the Quest is handy to where I want to go, I really think it is in need on a lick of paint. Starting to look a bit old, especially the bathrooms where I found 2 little cockroaches.. Night staff were fantastic and the restaurant next door is brilliant. I would probably stay again due to its convenient location.

  • Stayed: August 2012, traveled on business
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Thank sun4oz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sales_northryde, Director of Sales at Quest North Ryde, responded to this reviewResponded September 6, 2012

Dear sun4oz,


Thank you for your feedback regarding your recent stay at Quest North Ryde.

Quest North Ryde are always appreciative of feedback we receive so we may continuously work towards meeting all of our guest’s expectations.

We are pleased to learn that our location within various business precincts assisted in the satisfaction of your stay at our Hotel.

In response to your comments and suggestions regarding a re-vamp of Quest North Ryde, please note we recently refurbished the foyer and corridors. In coming months the exterior of the building shall be addressed to maintain an environment that is aesthetically pleasing for all of our guests.

Quest North Ryde’s Housekeeping and Maintenance departments have also been notified of your findings during your stay. We can assure you this was a rare occurrence, but recognise that our pre guest arrival check of your apartment failed to identify the issues you highlighted. Be assured that personnel responsible for the preparation of your apartment have been provided this feedback, and additional training so as they may meet our guest expectations.

Lastly we note your comments concerning the presentation of our apartments and the fact that the bathrooms are starting to look in need of attention. We also recognise this and are in the commencement phase of developing refurbishment plans for the apartments, in the interim we will ensure that current facilities and presentation are of a standard which meets your expectations.

We would like to thank you once again for your invaluable feedback, and look forward to welcoming you in the near future.


Kind Regards,
Bianca Tachdjian
Business Development Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quest North Ryde

Address: 58-62 Delhi Rd, North Ryde, Ryde, New South Wales 2113, Australia
Location: Australia > New South Wales > Greater Sydney > Ryde > North Ryde
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in North Ryde
Price Range: $93 - $209 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Quest North Ryde 4.5*
Number of rooms: 173
Official Description (provided by the hotel):
Quest North Ryde serviced apartments are just minutes from the Macquarie Park & North Ryde business precincts and only 12 Kilometres from Sydney's CBD. Within close proximity to the North Ryde Train Station, our accommodation is also advantageously set amongst a natural bush setting of woodlands, eucalypt forests, the river and wildlife species unique to the area. Adjacent, is the Lane Cove National Park which is truly a natural wonder. Our Serviced Apartments offer fully equipped kitchen & laundry facilities situated in the perfect haven for the business traveller and nature lover in all of us. ... more   less 
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Also Known As:
Quest North Ryde Hotel North Ryde
Quest Hotel North Ryde

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