We stayed at the Medina North Ryde a few weeks ago for two nights while my husband was on a work trip. Although the apartment was a great size it was very impracticable for those with kids. The stairs are very steep and the large gaps between the handrails have to be against the building regulations. When we called up reception and asked for a gate for the stairs we were told that they had some, but not any that suited our particular apartment. My husband went and collected one anyway and was rudely told that if we had advised them that we had children we would have been allocated a child friendly apartment - so I double checked my reservation paperwork and sure enough I could see that I had included my toddler and baby in the booking! We ended up having to use the chairs to block the stairs. The kitchen was filthy, I had to use half the bottle of detergent so that I could scrub it clean before I used it. The cutlery was all dirty and the draws had all sorts of dirty stains in them, they have clearly not been looked at by the cleaners in some time. Only the main bedroom seemed to heat properly, so my daughter’s room was quite cold and ours was hot. The downstairs heater didn’t work the first night so the next morning we were provided with an oil heater, which also didn’t work. The maintenance man provided us with another one and arranged for a technician to come look at the heater. When we returned that evening I found dust, cobwebs and dead bugs all over my bed from the technician accessing the roof space from above my bed. The next morning when I was checking out I advised the guy and he just looked at me and asked if I let them know that - well I was letting him know now. When I suggested that someone from the hotel should inspect the hotel room after having an outside tradesperson in there, my suggestion was ignored. I personally would not choose to stay here again.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Cheap Tickets and Agoda so you can book your Medina Serviced Apartments North Ryde reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.