Rooms are OK, bathrooms are a bit cold and boring. Stains on the wall near the bed in one of our rooms. Otherwise, quit clean. The food in the Atrium restaurant was quite good, but the room service food was awful. If your expectations are not too high then this hotel will serve you well if you need to be in the western part of Sydney.
Not sure what it is but a weird smell hits you as soon as you enter this hotel. Its not a terrible smell but just odd. I experience it if I ever enter a Quest hotel as well. Is it cheap carpet smell or something? Also, the reception staff both on check in and check out where not the least bit friendly but did their job efficiently. All in all, room for improvement especially room service and greetings but I don't think you will find anywhere better in this part of Sydney which is not really know for its luxury accommodation.
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