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“Not as good as it should be”

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Mercure Sydney Liverpool
Ranked #3 of 10 Hotels in Liverpool
Certificate of Excellence
Canberra, Australia
Level Contributor
57 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Not as good as it should be”
Reviewed August 11, 2013

The hotel is difficult to find. The entrance from the main roads is not signposted and it took two trips around the block to find the correct entrance road.

The reception process was slow and the staff were unhelpful and unable to answer basic questions about the hotel facilities. I enquired about internet access and the attendant did not know. I found a sign that gave details and those details were shocking. Internet costs were $5.00 per hour or $20.00 per day for each device. When will hotels learn that wifi access is not some luxury add-on but a basic necessity for any traveller and most customers will have multiple internet devices and do not expect to have to logout on one device in order to login on another device. In our case we had 5 devices - 2 smart phones, 2 tablets and a laptop. Wifi access should be included in the room charge with perhaps a ceiling of data (eg 1Gb per day) to prevent abuse.

The room was adequate when we got there but some things could have been better. There was no electrical outlet at the desk to plug-in my laptop or tablet; there was a shower only, no bathtub; and the mattress was too soft for our liking. Some items showed a lack of care: there were food stains on the hotel directory and the pages were stuck together by dried food; two of the power-points were broken and would not supply electricity; and the brochures detailing what was on in the district were three months out of date.

All-in-all, this hotel does not live up to the standards we expect from the Mercure chain and while we would stay here again, it would not be our first choice.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brumbiesfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Any
English first
Brisbane, Australia
Level Contributor
130 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed July 12, 2013

We were met with a smile at reception and found all the staff to be friendly and helpful. We stayed here mid-week so it was reasonably quiet. The room was spacious, clean and comfortable. We loved the king sized bed! It had just the right amount of firmness and softness. The curtains certainly blocked the light out as the room was so dark we slept in and nearly missed breakfast! There is a beautiful outdoor pool but it was too cold for us to get any use out of it. The hotel is attached to the Liverpool Catholic Club with easy access to get a drink, meal or play the pokies if that's what excites you. Breakfast was a $20 buffet with a good selection of hot and cold food and joy of joys a coffee machine, rather than the usual bitter percolated coffee. We chose to stay here due to the hotel's proximity to an event we were attending, it's loacted out in the suburbs and so not necessarily you're first choice for a hotel in Sydney. Overall quite a nice hotel.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christine J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Sydney Liverpool

Property: Mercure Sydney Liverpool
Address: 424-458 Hoxton Park Road, Liverpool, New South Wales 2170, Australia
Location: Australia > New South Wales > Greater Sydney > Liverpool
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 10 Hotels in Liverpool
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Mercure Sydney Liverpool 4.5*
Number of rooms: 104
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