We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“mmmmmm......” 2 of 5 bubbles
Review of Mercure Sydney Liverpool

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Mercure Sydney Liverpool
Ranked #2 of 10 Hotels in Liverpool
Certificate of Excellence
Brisbane, Australia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“mmmmmm......”
2 of 5 bubbles Reviewed May 24, 2013

I stayed here on Monday night 20 May 13, woke up in the morning and found there was no hot water anywhere in the hotel. Only option was to have a cold shower. At breakfast there was a lot of unhappy corporate guests.
At check out the receptionist asked me how my stay was, I said "what if we don't talk about no hot water?" all she could say "yes, sorry about that"
There was no mention to reduce my room rate or credit my food/drinks bill.
It was like this was a typical day.
Over all the hotel amenities were good, big room, but I will never get over the fact there was very little concern for guests who were checking out.
Our company regularly books rooms here, (there were 5 of us on Monday night) maybe we will have to look else where..........

  • Stayed May 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank PhilnJude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureLiverpool, General Manager at Mercure Sydney Liverpool, responded to this review, May 26, 2013
Dear PhilnJude,

Thank you for your feedback. I am sincerely sorry for the issue with the hot water during your stay, and that the issue was not addressed to your expectations upon departure. We pride ourselves on excellent service and it is disappointing that you were let down on this occasion. Please rest assured that this was an isolated incident; the hot water system has been fixed and inspected to ensure this does not happen again.

Kind regards,
Chris Donovan
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

546 reviews from our community

Traveler rating
    274
    207
    45
    17
    3
See reviews for
154
149
49
158
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Any
English first
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 8, 2013

I always have a great stay at Mercure Liverpool. The staff are always friendly and helpful.
Rooms are clean and it is a close location for us when we go to Liverpool.ill always stay there as we have a lot of friends down there

  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank lorraine_maree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 8, 2013

We stayed in a Twin bed room. We found the room to be very modern, clean and larger than our expectation...there was definitely room to move.
I thought the bathroom was very modern, though the towels being really new, didn't dry aswell...not a biggie!
I thought the breakfast buffet was great and the staff were quick to help my son and I when the pancake machine stopped working. All in all a really comfortable stay.

  • Stayed May 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Sonya385
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
92 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed April 28, 2013 via mobile

This is a modern Mercure type hotel with access to the facilities of the Liverpool Catholic Club. So bars restaurants gaming & gym facilities. Good staff, food from bar food to a la carte dining. At the edge of Sydney but near the intersection of 3 motorways, bus out the front. Would stay again. We took a privilege room - spa extra room Nespresso machine. As in lots of hotels wifi remains expensive $10 1 hour but cheaper by the day.

  • Stayed April 2013
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JayDeeBee1950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wodonga, Australia
1 review
5 of 5 bubbles Reviewed April 27, 2013

was looking for a place to stay midway between melbourne and gold coast to rest up overnight. this place was perfect. 2 minutes from freeway so easy access off and on.
beautiful quiet rooms and the added bonus of catholic club right next door for an excellent choice of meals for the family. definitely recommend.

  • Stayed April 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank boonie64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
46 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed April 23, 2013

Stayed here for two nights in mid-2012 and found the hotel reasonable for the price. Staff were friendly and accommodating. We requested late check-out and reception staff were able to extend our check-out slightly which was useful as we were travelling with a baby so appreciated the extra time upon departure. Both rooms we booked were spacious and clean. Beds were comfortable.

Couple of negatives. One being the location, it's not close to the liverpool town centre - not walking distance - so you really do need a car to get around. Being away from the town centre also meant not many options for food nearby. Also we could smell cigarette smoke in our rooms some times, although the rooms were non-smoking. The hotel was undergoing aircon maintenance/servicing during our stay so that might have caused the problem with smoke travelling through the vents located on the belconies on each floor were people tend to smoke. Hopefully that problem is now non-existent after the aircon servicing, but request a room closer to the lifts, and far away from the belconies of the floors, if you're sensitive to the smell of cigarettes.

Room Tip: Request a room closer to the lifts, and far away from the belconies of the floors, if you're sen...
See more room tips
  • Stayed July 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Zengski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albury, Nsw Australia
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed April 22, 2013

This hotel is owned & located within the Liverpool Catholic Club. The service is excellent, professional, courteous & friendly. Our room is typical of average four star accommodation, with very comfortable king size bed, very thoughtful decor with plenty of open storage & very good bathroom. Everything was spotlessly clean. Only problem is the pillows which are too hard! However, the restaurants & food areas are top class & great value -a good variety of meals using fresh ingredients & very good a la carte restaurant. The club is huge offering gaming, entertainment on weekends, swimming pool, gymnasium & skating rink.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Laraine A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Liverpool
2.9 mi away
Quest Liverpool
Quest Liverpool
#3 of 10 in Liverpool
4.0 of 5 bubbles 159 reviews
4.3 mi away
Holiday Inn Warwick Farm
Holiday Inn Warwick Farm
#1 of 1 in Warwick Farm
4.0 of 5 bubbles 110 reviews
11.0 mi away
PARKROYAL Parramatta
PARKROYAL Parramatta
#3 of 11 in Parramatta
4.0 of 5 bubbles 780 reviews
Show Prices
Show Prices
Show Prices
2.0 mi away
Country Comfort Hunts Liverpool
11.4 mi away
Novotel Sydney Rooty Hill
Novotel Sydney Rooty Hill
#1 of 1 in Rooty Hill
4.5 of 5 bubbles 908 reviews
5.2 mi away
Ibis Styles Sydney Lansvale
Show Prices
Show Prices
Show Prices

Been to Mercure Sydney Liverpool? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mercure Sydney Liverpool

Property: Mercure Sydney Liverpool
Address: 424-458 Hoxton Park Road, Liverpool, New South Wales 2170, Australia
Location: Australia > New South Wales > Greater Sydney > Liverpool
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 10 Hotels in Liverpool
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Mercure Sydney Liverpool 4.5*
Number of rooms: 104
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Hotels.com, Agoda and Priceline so you can book your Mercure Sydney Liverpool reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing