For the rates charged you would expect pleasant customer service and some basics that this hotel missed. Yes it is very new and clean...this is about as far as the pleasantries go.
The tv channels advertised did not exist and basic things that you normally get when paying these rates like milk and shampoo were missing. Other than a view of the old laundromat roof the main let down (considering this hotel has a restaurant) is the breakfast. Not only was there no hot food ready they had frozen bread and only one type of juice (which was empty). I would not really call it a buffet.
When asking staff about when there would be food, they were very rude with a "u get what your given" attitude and no apology for the inconvenience or pleasantries at all.
All in all you should save yourself the money and go across the road to hungry jacks for a better meal and MUCH more pleasant service!
Compared to most hotels at these rates I have been to in the gold coast, coffs harbour and sunshine coast this was very second rate.
We will never go again or recommend to anyone else!
- Official Description (provided by the hotel):
- New contemporary style four star motel accommodation less than a 5 minute drive to Lismore CBD, Southern Cross University and both the Lismore Base Hospital and St Vincents Hospital. We offer 34 spacious guest rooms in varying styles all with designer bathrooms, some with spa baths and all with ducted reverse cycle air conditioning, complimentary Wi-Fi, and a flat screen T.V with digital and Foxtel channels. Interconnected rooms, lift/elevator, guest laundry, disabled access rooms and non-smoking rooms.Outdoor swimming pool, on-site undercover parking, conference facilities, tour desk, bar/lounge, wheelchair access and free parking. Dine in our fully licensed restaurant for breakfast seven days a week or dinner Mon - Sat. Our dedicated Manager can assist in planning a residential conference or gala wedding, a birthday celebration and much more, simply submit your desired interest and we can plan the rest for you!Beautiful gardens and pool can be enjoyed at your leisure.We're 30mins from the beaches of Byron Bay and Ballina and conveniently located near regional airports and transport centres. ... more less
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