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“Very unhappy!”

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Lismore Gateway Motel & Restaurant
Ranked #1 of 11 Hotels in Lismore
Certificate of Excellence
Reviewed November 10, 2012

For the rates charged you would expect pleasant customer service and some basics that this hotel missed. Yes it is very new and clean...this is about as far as the pleasantries go.
The tv channels advertised did not exist and basic things that you normally get when paying these rates like milk and shampoo were missing. Other than a view of the old laundromat roof the main let down (considering this hotel has a restaurant) is the breakfast. Not only was there no hot food ready they had frozen bread and only one type of juice (which was empty). I would not really call it a buffet.
When asking staff about when there would be food, they were very rude with a "u get what your given" attitude and no apology for the inconvenience or pleasantries at all.
All in all you should save yourself the money and go across the road to hungry jacks for a better meal and MUCH more pleasant service!
Compared to most hotels at these rates I have been to in the gold coast, coffs harbour and sunshine coast this was very second rate.
We will never go again or recommend to anyone else!

  • Stayed: November 2012
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6  Thank Nat848
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lismoregatewaymotel, Manager at Lismore Gateway Motel & Restaurant, responded to this reviewResponded November 12, 2012

Hello Natalie,

Please let me take the chance to thank you for your very valuable feedback. I am very sad to hear that we did not meet your expectation in customer service. The team here at Lismore Gateway Motel pride ourselves on our customer service and commitment to excellence with every guest that walks through our front door.

Milk for tea and coffee is always available for all of our guests as the reception desk. This is stated in our guest compendium which you can find in your room. I was also upset to hear that your breakfast experience was not up to your expectations. We currently offer a continental breakfast with a few hot options. Your feedback is very helpful and much appreciated and you may be pleased to know that we are currently reviewing our breakfast options.

To my understanding you had the opportunity to speak to the manager on duty on the day and he kindly apologised and gave you a full refund due to your dissatisfaction.

Please accept this as further acknowledgement of your experience. Please feel free to contact me if you wish to discuss this further.

Kind Regards,
Motel Manager

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Reviews (222)
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217 - 222 of 222 reviews

Reviewed October 23, 2012

I travel alot for business and I must say the Lismore Gateway Motel is an absolute outstanding stay. The Motels public areas and room were extremely clean and modern, the customer service was fantastic, even addressing me by name.... The restaurant served great breakfast and dinner. I would go as far as saying the place is better than some of the hiltons I have stayed at. I would recommend only staying at this establishment when staying in Lismore.

  • Stayed: October 2012, traveled on business
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1  Thank Brettfordham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lismoregatewaymotel, Manager at Lismore Gateway Motel & Restaurant, responded to this reviewResponded October 25, 2012

Hello Brett,

I am absolutely thrilled to hear that you enjoyed your stay with us at the Lismore Gateway Motel and Restaurant. Thank you for taking your very valuable time to leave feedback on your stay. It is of most importance to me that every guest that walks through the door of our motel feels welcome. My team and I strive very highly to ensure that we have a welcoming and homely manner for our guests and that we are providing an experience that surpasses any experience that they have had in Lismore previously. I am glad that on this occasion we have managed to achieve this.

Brett, we look forward to welcoming you back to the Gateway Motel next time that you are in Lismore.

Kind Regards,
Management

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Reviewed September 10, 2012

Excellent price, location and staff. The motel is new and very modern looking. The room and bathroom were a good size and there is a very nice restraunt below with a pool too! I will definatly stay here again.

  • Stayed: September 2012, traveled on business
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1  Thank Pink_Dragon22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lismoregatewaymotel, Manager at Lismore Gateway Motel & Restaurant, responded to this reviewResponded October 15, 2012

Hello Pink_Dragon22,

Firstly we would like to thank you for the valuable time you took to write and provide feedback for us with regards to your stay.

It is a pleasure to hear that you enjoyed your stay and that you found the staff to be helpful and welcoming. We take great pride in our staff's welcoming and friendly nature and try to do all that we can to ensure that your stay is perfect. We are glad to hear that we have achieved that with your stay.

We look forward to welcoming you back to the motel.

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Reviewed September 1, 2012

This hotel is well priced and is nice and new. Rooms are well furnished and a descent size. It is on the main road but the room I stayed in was at the back of the hotel and was not noisy at all. This hotel has a good restaurant too. Pool but no gym.

  • Stayed: August 2012, traveled on business
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2  Thank Yvettesaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 2, 2012 via mobile

Relatively new motel located on Ballina rd. Modern clean rooms are very comfortable. The motel also has a great restaurant.

  • Stayed: May 2012
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4  Thank Tannaby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 21, 2014 via mobile
Google Translation

Stayed: January 2014, traveled as a couple
Thank dominique l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lismore Gateway Motel & Restaurant

Address: 99 Ballina Rd, Lismore, New South Wales 2480, Australia
Phone Number:
Location: Australia > New South Wales > Lismore
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 11 Hotels in Lismore
Price Range: $124 - $160 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Lismore Gateway Motel & Restaurant 4*
Number of rooms: 34
Official Description (provided by the hotel):
New contemporary style four star motel accommodation less than a 5 minute drive to Lismore CBD, Southern Cross University and both the Lismore Base Hospital and St Vincents Hospital. We offer 34 spacious guest rooms in varying styles all with designer bathrooms, some with spa baths and all with ducted reverse cycle air conditioning, complimentary Wi-Fi, and a flat screen T.V with digital and Foxtel channels. Interconnected rooms, lift/elevator, guest laundry, disabled access rooms and non-smoking rooms.Outdoor swimming pool, on-site undercover parking, conference facilities, tour desk, bar/lounge, wheelchair access and free parking. Dine in our fully licensed restaurant for breakfast seven days a week or dinner Mon - Sat. Our dedicated Manager can assist in planning a residential conference or gala wedding, a birthday celebration and much more, simply submit your desired interest and we can plan the rest for you!Beautiful gardens and pool can be enjoyed at your leisure.We're 30mins from the beaches of Byron Bay and Ballina and conveniently located near regional airports and transport centres. ... more   less 
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