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“Amazing views but...”

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Fairmont Resort Blue Mountains - MGallery Collection
Ranked #1 of 2 Hotels in Leura
Certificate of Excellence
GreenLeadersGold level
Keswick, United Kingdom
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Amazing views but...”
Reviewed May 2, 2014

A good location for visiting the blue mountains with some fabulous views. The hotel itself is in need some tlc, particularly around the pool. The indoor pool was warm and good for a swim but the outside pool area was not so good, the pool itself was in need of care as was some exterior parts of the hotel. Our rooms were standard; they were very comfortable and were clean. Mini bar prices were very high as was the charge for wi fi. Food in the small restaurant was pleasant and the service good. Breakfast in the main restaurant was hectic and the quality of food was average. The hotel was very busy as it caters in a large way for coach tours to the area - large numbers of tourists arrive en masse and tended to be very noisy throughout the hotel. there was a definite issue with etiquette which made our stay not as pleasant as it could be. the reception staff were helpful and dealt with with the stresses placed upon them by the tour parties. Not sure that we would stay here again but it was OK.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DebraBromley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont7resort, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review, May 4, 2014
Thank you for your response and comments regarding your recent stay. I do appreciate your comments regarding the pool area, noting that the whole health club is currenlt being redeveloped to provide an outstanding Day spa , gym and pool area. Likewise we have a continueing program to upgrade various other areas of the hotel.
The hotel does cater for a wide range of guests including families, conference groups general liesure and coach tours, the relative levels of each are generally managed so that all guests are able to enjoy themselves, but seasonal demand plays its part.
kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (448)
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English first
Sydney, Australia
Level Contributor
77 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed April 29, 2014

My partner and l stayed here for 3 nights over the ANZAC long weekend. We made our booking through an online booking agent and unfortunately there was a problem with the site and our booking. Without going into it too much, the Deluxe Room (w balcony) we thought we had booked was not available for any of the 3 nights. I spoke to Management and they arranged another room, which despite being a downgrade was fine. We moved to a Deluxe room for the remaining two nights. Jessica (Mgr) was extremely helpful so thank you.

The rooms aren't huge but they're comfortable. The bed was great however some of the pillows were awful. Both our rooms were located on the 4th floor which is the top floor and l recommend you aim to stay high to get the views.

As you would expect when travelling in the school holidays over a long weekend, the place was over run with young kids and their families. Not much you can do about that! The most this affected us was some slamming doors in the am/pm and a bit noise mainly from kids running up and down the hallways. The kids seemed to be having a fantastic time so l'd say it's a great place for families.

The only meal we had at the Fairmont was the buffet breakfast which was pretty standard. A selection of fruit and cereals and hot food, bacon and eggs etc. We went exploring the restaurants in Leura and Katoomba at night (less than a $20 cab ride). Plenty of variety to suit all budgets.

All in all, the place isn't spectacular and is in need of some TLC. It's not exactly expensive so you get what you pay for l guess!

Room Tip: 4th Floor - balcony room
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JeniAAA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont7resort, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review, May 4, 2014
Dear Jeni,
Thank you for your comments regarding your stay over the ANZAC weekends, I am sorry about the issue with the online booking agent, but am pleased we were able to make an acceptable substitute.
I am sorry about the pillows, we do offer a range of options so I apologise we did not communicate this.
kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
191 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed April 29, 2014

This is our second visit here and it was just stunning again. The weather was perfect this time which just enhanced our stay. The hotel staff were very friendly and helpful and this is just the perfect place to stay!

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LeezS2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont7resort, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review, May 4, 2014
Dear Leez,
Thank you for your positive response, we are very pleased you enjoyed your stay with us.
kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed April 28, 2014 via mobile

We had a deluxe room with balcony that looked out over a service road to the mountains. Wasn't too noisy but I'm glad we were on the 4th floor.

For the most part our stay was enjoyable but little things like the lifts (they jolted you around and would say you're on a different level to what you're actually on), having to wait for 2 hours for our room to be ready, not having matching wine glasses in the room and having to ask 3 different people to make dinner reservations all added up.

One thing that I kept noticing was how helpful and friendly the restaurant and housekeeping staff were. They were consistently great over the weekend even though it was busy, but the management/supervisors seemed to do a disappearing act every time they were asked to help out.

Stayed April 2014, traveled as a couple
Helpful?
2 Thank Neil G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont7resort, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review, May 4, 2014
Dear Neil,
Thank you for your kind comments regarding our staff, they are ceratinly appreciated. The service road you note is an essential firetrail. I am sorry for the issues you experienced with the lifts and the wait for your room, but glad the staff appeared to make up for it.
kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
52 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed April 27, 2014 via mobile

The setting is really nice and looks over the blue mountains. Rooms are well appointed and food iS good quality. One thing though us they got very busy and the restaurants were full up all nights and one night they only offered us room service. The manager at the restaurants was rather unhelpful so took it up with the hotel manager who got us room service at the bar at least. Asked for an ice bucket and they told me is $5 for delivery. If I went to the bar it's free. Took one star from my review for that.

Stayed March 2014, traveled with friends
Helpful?
Thank Smart_Traveler_333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont7resort, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review, May 4, 2014
Thank you for the feedback provided on your stay. I do apologise regarding the lack of help you recieved regarding the room service and restaurants, as you note the holiday weekend was extremely busy and despite sbest efforts to manage restaurant booking niot all requests could be accommodated.
kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairmont Resort Blue Mountains - MGallery Collection

Property: Fairmont Resort Blue Mountains - MGallery Collection
Address: 1 Sublime Point Rd, Leura, New South Wales 2780, Australia (Formerly Peppers Fairmont)
Phone Number:
Location: Australia > New South Wales > Blue Mountains > Leura
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Leura
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Fairmont Resort Blue Mountains - MGallery Collection 4*
Number of rooms: 222
Official Description (provided by the hotel):
Featuring 222 rooms, the Fairmont Resort Blue Mountains is the perfect place for a romantic escape, a get together with a group of friends, family retreat, golf enthusiast, business retreat or conference. The Fairmont Resort is currently undergoing a transformation as part of its entry into Accor's MGallery collection of Unique Upscale hotels. The Fairmont Resort has awe inspiring views over the beautiful Jamison Valley & adjoining Leura Golf Course and an extensive array of leisure facilities including five stunning dining options, indoor heated lap pool and spa, outdoor pool, tennis courts, gymnasium, indoor cinema, amazing indoor kids playgrounds, bowling alley, billiards room, library and endless nature walks in World Heritage National Parks. ... more   less 
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Also Known As:
Fairmont Hotel Leura
Fairmont Hotel York
Fairmont Leura
Leura Fairmont
Fairmont Resort Blue Mountains - MGallery Collection Leura

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