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Fairmont Resort Blue Mountains - MGallery Collection
Ranked #1 of 2 Hotels in Leura
GreenLeadersGold level
Preston, United Kingdom
1 review
“Average...”
3 of 5 bubbles Reviewed January 3, 2013

Hotel is average, it is a little dated but we only stayed as part of our trip around the blue mountains. It's a short drive to the local town in the evening. The parking is limited, there were lots of cars parking down the roads rather than using the extra car park further down the drive, but with luggage it is a bit of a walk to reception. Overall, it's fine and no major issues.

  • Stayed December 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank AuusieHol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SydneyGeoff, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review, January 8, 2013
Dear Reviewer, thank you for the feedback and we were pleased to read you enjoyed your stay at Fairmont MGallery. The resort does have extensive car parking available albeit this is spread over various levels when the resort is full. However we encourage guests to firstly drop off their baggage with concierge at the lobby entrance before parking. Our refurbishment program has been extensive over the past 18 months enhancing the Fairmont experience.
Regards,

Geoffrey R York
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,308 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Katoomba
2 reviews
5 of 5 bubbles Reviewed January 2, 2013

For many years myself and a group of friends have celebrated Christmas lunch at various hotels in and around Sydney. This year nine of us booked at the Fairmont and I am pleased to say everyone decided that this Christmas Day lunch was one of the best we have had for quite some time. The food was superb, with a huge variety to suit all of us (vegetarians and gluten/lactose intolerant included), and the staff were attentive and very pleasant. Friends who stayed in house on Christmas night were also most impressed with the room and service they received. We were so impressed we returned for lunch in the bar area on Boxing Day. It is highly likely that we will be returning next Christmas - but in the mean time we will certainly be patronising the restaurants at the resort.

  • Stayed December 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dale G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
32 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed January 2, 2013

good hotel with great facilities.
Ideal for family holidays to relax in the hotel or visit the sites nearby or within the region.

the service was varied, either very good or very "amateurish". A bit of a let down for a very pleasant stay.

  • Stayed December 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Ben P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SydneyGeoff, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review, January 8, 2013
Dear Ben P, the feedback on your stay is appreciated and we were pleased to read you enjoyed the range of facilities on offer at Fairmont MGallery. We have an ongoing service training program to ensure all team members deliver a high level of service and we will make contact with you off line to find out where this did not meet expectation.

Regards,

Geoffrey R York
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
3 of 5 bubbles Reviewed January 1, 2013

pillows far too hard, partner could not sleep. hotel full , more staff was needed as staff although very good, could not handle the capacity. Breakfast buffet cold and overcrowded, had to leave and go into town. Saunas filthy.

  • Stayed December 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank jimmurphie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SydneyGeoff, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review, January 8, 2013
Dear Reviewer, the feedback is appreciated and we were disappointed you did not enjoy your stay. Each guest room offers a pillow menu and also a variety of pillow styles, both on the bedding and also in the wardrobe.
We will also be undertaking a refurbishment in early 2013 of our main restaurant buffet area which will ensure food is always maintained at appropriate temperatures and allow for improved presentation.
The resort's public areas are used extensively, particuarly over holiday periods, and an increased cleaning schedule is implemented to avoid concerns. We are reviewing this in relation to your comments about the sauna.
Regards,

Geoffrey R York
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed January 1, 2013

My family and I had a lovely time at the Fairmont Leura Resort. The Resort is spread over extensive grounds with 2 wings and had a lovely homely atmosphere. Our twin room was huge, with 2 Queen Size beds overlooking the golf course. As platinum Le CLub members, we were given a complimentary cheese and fruit platter with a bottle of wine. We were truly amazed by the friendliness and hospitality of everyone at the hotel.
There was a nice warm fireplace in the reasonably priced Embers Bar where we enjoyed a great dinner. We also tried the fine dining Eucalypt Restaurant which had excellent food and service.
The kids loved the heated indoor swimming pool and jacuzzi.
If there is an area for improvement, it would be the elevators. On several occasions, there was a terrible smell of garbage in the guest elevators to our room. I suspect that the guest elevators are also used as service elevators. Perhaps the staff could keep the elevator doors open for a while and use a fan to get rid of the smell, before guests use it.
Overall, it was a very good experience and I would love to return.

  • Stayed November 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HYLim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairmont Resort Blue Mountains - MGallery Collection

Property: Fairmont Resort Blue Mountains - MGallery Collection
Address: 1 Sublime Point Rd, Leura, New South Wales 2780, Australia (Formerly Peppers Fairmont)
Location: Australia > New South Wales > Blue Mountains > Leura
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Leura
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Fairmont Resort Blue Mountains - MGallery Collection 4*
Number of rooms: 222
Official Description (provided by the hotel):
Featuring 222 rooms, the Fairmont Resort Blue Mountains is the perfect place for a romantic escape, a get together with a group of friends, family retreat, golf enthusiast, business retreat or conference. The Fairmont Resort is currently undergoing a transformation as part of its entry into Accor's MGallery collection of Unique Upscale hotels. The Fairmont Resort has awe inspiring views over the beautiful Jamison Valley & adjoining Leura Golf Course and an extensive array of leisure facilities including five stunning dining options, indoor heated lap pool and spa, outdoor pool, tennis courts, gymnasium, indoor cinema, amazing indoor kids playgrounds, bowling alley, billiards room, library and endless nature walks in World Heritage National Parks. ... more   less 
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Also Known As:
Fairmont Hotel Leura
Fairmont Hotel York
Fairmont Leura
Leura Fairmont
Fairmont Resort Blue Mountains - MGallery Collection Leura

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