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“Dissapointed with our stay.”

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Fairmont Resort Blue Mountains - MGallery Collection
Ranked #1 of 2 Hotels in Leura
Certificate of Excellence
GreenLeadersGold level
Reviewed October 13, 2011

Housekeeping should be looked at as the cleanliness of the public areas need attending to, especially lifts and hallways. Room cleanliness was good though. The spa was not very inviting as it had mould/algi growing onthe side. Sorry but we were dissapointed with our stay there.
Dined in the Rrestaurent on Sat at the Seafood buffet which was very good, however we were seated at a table for 2 wedged between two tables of four and each time we need to go to the buffet we had to excuse ourselves at each side - not very nice for us or the people on each side. There were other tables seating four which would have been more comfortable for us but the girl insisted we sit at the table for 2!!!!. Eventually we just moved ourselves.

  • Stayed: October 2011, traveled as a couple
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Thank CHRISV430
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SydneyGeoff, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this reviewResponded October 14, 2011

Dear Reviewer, your feedback is appreciated and thank you for the positive comments on our room cleaning and also the Saturday evening seafood buffet in our Jamisons restaurant. Your other feedback is being reviewed internally. Our refurbishment program and associated works have added to our daily cleaning regime of public areas & lifts and we will revisit this to ensure appropriate coverage is being provided.
Regards,

Geoffrey R York
General Manager

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A TripAdvisor Member
Sydney, Australia
1
Reviewed October 13, 2011

The current renovations to the hotel should make a big improvement on the leisure activities, which are a bit "tired". Christopher on pool duty very friendly and helpful. Housekeeping and concierge staff excelled in service. Loved the "older" men on concierge! Great choice.
My biggest disappointment was the food. Dinner was average at best and for example, a new tray of scrambled eggs at breakfast was cold. Normally I would have complained at the time but as I was dealing with two young grandchildren I let it go.

  • Stayed: October 2011, traveled with family
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Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 12, 2011

Hello everyone. I stayed at Fairmont Resort for a night on my business trip. It was nice to stay in this beautiful resort right up on the mountains. The room and services were good. I also dined in with a client of mine at Eucalypt. The food and service was great, too!
Just onething that I would recommend everyone remember to bring your own tooth brush because there is no supplies in this hotel.
I left mine at home and called up the room service for help if they have a spare one. All what the room service told me that from Sam "we don't have one, sir - you just drive to Woolworths only 5 mins drive from here and get yourself one"
It is quite inconvient for a guest to drive out at night to get something like this.
My rate for this hotel is 4 out of 5 cos no tooth brush supply!

  • Stayed: October 2011, traveled on business
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Thank Dinh V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SydneyGeoff, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this reviewResponded October 14, 2011

Dear reviewer, thank you for the feedback and positive commentary on several elements of our refurbishment program including Eucalypt restaurant. We are also pleased to advise that we have just introduced an exclusive new range of bathroom amenities from the creators of the deluxe MOR range which includes a toothbrush kit.
Once again the feedback is appreciated.
Regards,

Geoffrey R York
General Manager

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Reviewed October 12, 2011

Great hotel facilities. Had to move rooms as the TV didn't work and the pillows were really hard in the first room. Had a great stay - tennis, pool, food and bushwalking.
Great bonding time with the family.

  • Stayed: October 2011, traveled with family
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Thank Kevin F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SydneyGeoff, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this reviewResponded October 14, 2011

Dear Reviewer, thank you for the feedback and we were pleased to hear you enjoyed your overall stay. As part of our refurbishment we have just installed new flat screen TV's in all guest rooms and a pillow menu is being introduced shortly to cater for all comfort levels.
Regards,

Geoffrey R York
General Manager

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Reviewed October 11, 2011

The staff welcomed us so warmly and nothing was too much trouble. Our room was absolutely delightful, bed was the most comfortable I have ever slept - just like home! The weather started badly with lots of rain but we decided to just enjoy our room and relax. Overall a really relaxing stay. It was our anniversary and we felt spoilt and treated specially. I feel the resort needs to lift its breakfast, most of the hot food sits under heating lights and dries out, as well there was an array of fresh fruit but unless you are an early riser we found all the tropical fruit goes early and was not replenished.

  • Stayed: October 2011, traveled as a couple
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Thank wendystan40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Sydney, Australia
1
Reviewed October 11, 2011

We had a great stay in Leura due to the Fairmint resort. They are refurbishing which will be great as parts of it are a bit tired.However the staff were brilliant and very helpful and the facilities are fantastic. Definitely recommend.

  • Stayed: October 2011, traveled with family
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Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 11, 2011

defineltly will be returning. service was outstanding, facilities available were good. i recommend the buffet breakfast as a must. all my three children loved it and want to go back. the only thing missing was a kids club .

Room Tip: level 2 for families good as this is the level with games room and pool area and access soiato tenni...
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  • Stayed: October 2011, traveled with family
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Thank sonia s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairmont Resort Blue Mountains - MGallery Collection

Address: 1 Sublime Point Rd, Leura, New South Wales 2780, Australia (Formerly Peppers Fairmont)
Phone Number:
Location: Australia > New South Wales > Blue Mountains > Leura
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Leura
Price Range: $140 - $244 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Fairmont Resort Blue Mountains - MGallery Collection 4*
Number of rooms: 222
Official Description (provided by the hotel):
Featuring 222 rooms, the Fairmont Resort Blue Mountains is the perfect place for a romantic escape, a get together with a group of friends, family retreat, golf enthusiast, business retreat or conference. The Fairmont Resort is currently undergoing a transformation as part of its entry into Accor's MGallery collection of Unique Upscale hotels. The Fairmont Resort has awe inspiring views over the beautiful Jamison Valley & adjoining Leura Golf Course and an extensive array of leisure facilities including five stunning dining options, indoor heated lap pool and spa, outdoor pool, tennis courts, gymnasium, indoor cinema, amazing indoor kids playgrounds, bowling alley, billiards room, library and endless nature walks in World Heritage National Parks. ... more   less 
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Also Known As:
Fairmont Hotel Leura
Fairmont Hotel York
Fairmont Leura
Leura Fairmont
Fairmont Resort Blue Mountains - MGallery Collection Leura

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