I recently stayed at the Fairmont and was guided by its website into making my decision. I liked the historical aspect of the hotel and the location looked incredible. The photos and description of the resort gave a very favourable impression and I took the 'four star self rating' from Wotif to be an accurate guide to the resort.
There were two positives from this experience. Firstly the foyer and bar are beautiful and a lovely place to sit and relax with a drink. Secondly the staff were all very friendly, professional and helpful.
There were however, far too many negatives and I will not be returning to the Fairmont.
Firstly I paid for a superior room and at a premium rate of $300 for one night. This rate is comparable to what you pay for five star hotels in Sydney city which are brand new and in perfect order. Naturally, this is what I expected from the Fairmont and it did not deliver.
The main problems were:
1) I was told I would have a king bed but instead was given two single mattresses zipped together. I have experienced this cost-cutting exercise in budget motel chains, I do not expect it in a four star resort. It's cheap and nasty. As a hotel you are providing accommodation. A major component of that accomodation is the bed. Get it right and provide for your guests to have a proper bed. Especially if you plan on charging luxury hotel prices.
2) There was no quilt/doona - just cheap see-through acrylic blankets. Seriously Fairmont - it's winter in the blue mountains, again, like the bed, cough up and buy your guests appropriate bedding!
3) The air-conditioning did not work properly. I had a big heavy winter coat on inside and this is unacceptable. At that price for a luxury room the air-conditioning should be able to make the room whatever temperature I need it to be. It was functional - but at 4 degrees outside I needed it to work perfectly and especially with the lack of appropriate blankets for the bed this was an issue.
4) Quite a few times we phoned the reception, concierge and maintenance for assistance and the phone was very rarely answered. I appreciate the staff are busy, but really - in a top hotel if you phone the concierge you expect them to pick up the phone and assist you, you shouldn't have to phone 5 times to get the phone answered.
Overall the stay was still enjoyable because of the location and general feel of the place. I understand that it has had a bad trot with other management and as it is an older hotel things like the air-conditioning will be older than brand new resorts. This however brings me back to the price. If you can not provide the same facilities as a top hotel because you are trying to get back on your feet as a resort, then don't charge the same prices as a top hotel.
I feel it was a major rip off - I think it is worth maybe $200 at an absolute maximum and certainly does not deserve a four star rating. I would rate it at 3 and a half and drop the price to something appropriate so that guests are not disappointed as I was and can make an informed decision about whether or not to stay there instead of being misled by a glamorous website.
The place either needs to raise their standards or drop their price. It's very hypocritical to make cost cutting exercises like buying the cheapest beds on the market and no warm bedding then taking premium amounts of cash from your guests.
I hope it can improve as it has all the potential in the world.
- Official Description (provided by the hotel):
- Featuring 222 rooms, the Fairmont Resort Blue Mountains is the perfect place for a romantic escape, a get together with a group of friends, family retreat, golf enthusiast, business retreat or conference. The Fairmont Resort is currently undergoing a transformation as part of its entry into Accor's MGallery collection of Unique Upscale hotels. The Fairmont Resort has awe inspiring views over the beautiful Jamison Valley & adjoining Leura Golf Course and an extensive array of leisure facilities including five stunning dining options, indoor heated lap pool and spa, outdoor pool, tennis courts, gymnasium, indoor cinema, amazing indoor kids playgrounds, bowling alley, billiards room, library and endless nature walks in World Heritage National Parks. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Orbitz, Booking.com, Priceline and ACCOR so you can book your Fairmont Resort Blue Mountains - MGallery Collection reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Fairmont Hotel Leura
- Fairmont Hotel York
- Fairmont Leura
- Leura Fairmont
- Fairmont Resort Blue Mountains - MGallery Collection Leura