I was debating about writing this review because our experience was so horrible that it is even unpleasant to write about it. My friend was visiting me from overseas for 6 days in early October and we rented a car and planned a road trip around NSW. We started in Katoomba and on the second day had breakfast at the Savoy restaurant. My friend ordered the roast chicken avocado sandwich and I had an egg dish. Luckily for me, I was not in the mood to try my friend's sandwich when he offered me a bite. The chicken sandwich at Savoy was the only food that my friend consumed, since his arrival, which I did not try.
By the afternoon my friend's stomach was grumbling and upset so we decided that we would return to Sydney for the evening and would drive to Hunter Valley in the morning. By the time we got to Sydney, my friend was vomiting and had explosive diarrhea. It was awful. When we woke up in the morning and my friend's vomiting and diarrhea continued, I called the restaurant. I asked to speak to the manager but the manager was not available until the next day.
I explained the situation to the lady who answered the phone and she handed the phone to a guy who did not identify himself (I assume this was the cook.) This guy was very defensive and said, "The roast chicken was made 3 days ago and that is not long enough for it to go bad." I didn't have the strength to teach him the lesson on the length of bacterial replication cycle, which he missed in his proper handling of food courses. I just told him that my friend had been on the toilet and vomiting for the second day and our vacation was ruined and that I did not want this to happen to anyone else. I asked this guy to throw out the chicken. The guy finally apologized and I hung up the phone believing that the chicken would be thrown out.
As terrible as this review is, I felt a responsibility to share our experience because the incident and my subsequent interaction with the cook(?) showed me that this restaurant has no understanding of proper food handling and hygiene. I hope my review prevents others from a ruined holiday and encourages the Savoy owners to make some major changes.
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