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“A little older”
Review of Mountain Heritage

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Mountain Heritage
Ranked #6 of 15 Hotels in Katoomba
Reviewed March 14, 2014

We found this older hotel to be somewhat below average. It is an older building which could use updating. Even the hallways smell a little musty. The hotel was built in stages and navigating the building is like trying to navigate a maze. In my opinion it was just about average.

  • Stayed: February 2014, traveled as a couple
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Thank Rich M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric S, General Manager at Mountain Heritage, responded to this reviewResponded March 20, 2014

Dear Rich M
Thank you for your comments.
Yes we are an older mountain retreat, now in our 106th year.
We are however, fully restored, but we have retained our links with our heritage, and hence the decore reflects this.
We do have a number of entry/exit options and corridors within the building and I am sorry these are not to your liking, they are however a reflection of the architectural approach of the era, designed to provide easier access to the various rooms over the split levels in the days when an elevator to a high rise floor did not exist.
We hope this did not detract too much from the level of enjoyment of your stay with us, and we trust you will come back and stay with us again.
Once again, thank you for taking the time to provide us with your feedback.
Regards
Eric Sward

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Reviewed March 13, 2014

We called in here for lunch whilst on an organised trip to the Blue Mountains. The dining room has a lovely view over the distant mountains. After having lunch, which was of the standard fayre
we had a walk around the hotel public rooms and grounds. Only saw a couple of guests, no doubt the majority are out exploring the area, given it was mid-day. There are plenty of sitting areas and space to stretch the legs outside.
Given its location, makes it ideal for Katoomba town and especially Echo Point.

  • Stayed: February 2014, traveled as a couple
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Thank stephen j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric S, General Manager at Mountain Heritage, responded to this reviewResponded March 14, 2014

Dear stephen j,
Thank you for taking the time to let us know about your visit to our mountain retreat.
It is pleasing you enjoyed lunch and the great location we have here looking over the Jamison Valley.
We hope you will be inspired to return and stay a bit longer with us in the near future.
Thank you once again for your positive feedback.
regards
Eric Sward
General Manager

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Reviewed March 11, 2014

Our Mountain heritage visit was easy and relaxing, just what we needed. A simple check-in process, a comfortable room, a restaurant onsite, lovely views from verandah and restaurant and pleasant staff. Thank you.

  • Stayed: March 2014, traveled as a couple
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Review collected in partnership with this hotel
Thank Amy0314
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric S, General Manager at Mountain Heritage, responded to this reviewResponded March 13, 2014

Dear Amy0314
Many thanks for taking the time to post your very positive review.
We are delighted you enjoyed your stay, and in particular your room, the views and our great restaurant and pleasant staff.
We are very grateful for your comments, and hope we can welcome you back some time in the future.
regards
Eric Sward
General Manager

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Reviewed March 5, 2014

Loved the place, that old heritage feeling about it.
Room was nice with a great view.
Dinner in the restaurant was perfect!
Only downside, I asked for champagne and chocolates on arrival as it was an anniversary surprise to my wife......well no chocolates, had to call reception to have them deliver.
Overall, a great place to stay with a great atmosphere, pianist with dinner was great also.

  • Stayed: March 2014, traveled as a couple
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Review collected in partnership with this hotel
Thank BasBizri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric S, General Manager at Mountain Heritage, responded to this reviewResponded March 7, 2014

Dear BasBizri
Many thanks for your very positive comments.
We are delighted you enjoyed your anniversary stay with us and the heritage atmosphere of our historic mountain retreat.
I apologise, we did not get the champagne & chocolates into your room before your early check-in, I trust the short delay did not detract too much from the quality of your experience.
Thank you once again for choosing to stay with us, and we hope we can welcome you both back again soon.
Regards
Eric Sward
General Manager
General Manager

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Reviewed March 3, 2014

I was delighted when my husband pulled up outside this hotel. It looks grand from the outside, it is historical, and it is quaint on the inside. We had the turret room, It is not luxury, but it is huge, has a comfortable king bed, fold out sofas, and a spa bath. And a balcony. We are pretty sure the view would be lovely, but for the weekend we were there, the area was enveloped in fog and rain. So it would have been perfect, if only the staff were more warm and welcoming. I was informed that the restaurant welcomed children, so we had dinner there. I wish we hadn't. Very expensive ($34 for a tiny steak, $2 for a tiny bread roll, and $15 for a tiny dessert). Our desserts came out almost immediately, but we had to wait 20 mins for my son's dessert (scoops of ice cream). The staff was just downright rude, cold and dismissive when my son asked the whereabouts of his dessert. Their attitude left me cold. So Mountain Heritage - warmth and smiles never go astray, it makes people feel good to be there. About the only really friendly face was the woman who handled our check out - if only they all had her happy disposition!

Room Tip: If you have children, go somewhere else for dinner.
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  • Stayed: March 2014, traveled with family
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2  Thank mrsmeee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric S, General Manager at Mountain Heritage, responded to this reviewResponded March 7, 2014

Dear mrsmeee
Thank you for your very frank comments. It seems we did not get things quite right for you during our busy dinner service. I apologise for the late arrival of your son's dessert, as the staff initially waited for your son to return to the table, and this may have caused the unfortunate delay in the order being processed. I trust this did not detract too much from your overall experience.
It is a shame the weather was not kinder to you, as the Tower Suite certainly does have great views of the Jamison Valley.
Your comments help us review our service standards, and ensure all guests receive a positive experience, and we appreciate your direct feedback.
Many thanks once again.
Regards
Eric Sward
General Manager

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Reviewed March 1, 2014

We were attracted to this hotel due to its proximity to spa sublime and a relatively cheap rate on expedia. We have stayed in Katoomba a few times now, and accommodation is generally quite expensive in the area. So compared to a place like Lillianfells, this stemmed like good value. We got the cheapest room in the hotel, and that was reflected in both the room size and the view (which was of the car park). It was a rainy day so we weren't really missing out on much.
The historical black and white photos on the walls gave an interesting glimpse into the history of the area. We had probably watched "The Shining" a bit too recently, so we wouldn't recommend this place to people that get a bit creeped out by old hotels.
On Saturday nights there is a pianist that comes and places a selection of tunes. It was quite relaxing sitting in the lounge room listening to him. Overall, the hotel had a nice atmosphere, but it was a bit dated and by no means high end luxury.

Room Tip: Ask for a room with a view, preferably not right beneath the dining room
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  • Stayed: March 2014, traveled as a couple
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Thank JonHSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric S, General Manager at Mountain Heritage, responded to this reviewResponded March 7, 2014

Dear JonHSydney,
Thank you for your review.
Yes, some of our rooms (the ones at the rear of the building) do not have the lovely views of the Jamison Valley, but these can be enjoyed from the Cocktail Bar, Guest Lounge and our Jamison Views Restaurant.
It is pleasing you also enjoyed the historical nature of our building and the relaxing tunes of our Resident Pianist Allan Johnson who plays every Saturday night plus all special occasions whether these be Lunch or Dinner events.
Thank you again for your comments, and please come & stay with us again.
Regards
Eric Sward
General Manager

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Reviewed February 24, 2014

We arrived at the hotel to be told there was no booking for us but luckily I had thought to pack the printed confirmation. The receptionist informed us they did not have any of the rooms with a view I had booked available. I was disappointed as I had deliberately booked the higher priced room to ensure we had a view. However seeing my disappointment she reassured us we would not be disappointed with the room allocated - how right she was! The hotel upgraded us and our room had a lovely view from the balcony. We had a separate lounge area which we did not have time to make full use of but was beautifully furnished. The bedroom was comfortable and spa bath was fully utilised.
We were fortunate enough to decide to eat in the restaurant our first night (good job as it's closed on Sunday evenings), the food and wine were excellent. We would definitely stay here again just for the chance to eat an evening meal here again.

Stayed: December 2013
1  Thank K3nt_Carolyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric S, General Manager at Mountain Heritage, responded to this reviewResponded March 7, 2014

Dear K3nt_Carolyn
Thank you for your wonderful review.
Sorry about the initial mix-up with your reservation, and we are pleased we were able to make your stay a very positive one.
Thank you also for your wonderful feedback on our restaurant food & service, we will certainly be sharing your comments with our staff, who will be delighted you enjoyed experience with us.
We look forward to welcoming you back to the wonderful Blue Mountains again in the near future.
Regards
Eric Sward
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mountain Heritage

Address: Cnr Apex & Lovel Streets, Katoomba, New South Wales 2780, Australia
Location: Australia > New South Wales > Blue Mountains > Katoomba
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Katoomba
#4 Spa Hotel in Katoomba
#6 Romantic Hotel in Katoomba
Price Range: $131 - $281 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Mountain Heritage 4.5*
Number of rooms: 41
Reservation Options:
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Also Known As:
Mountain Heritage Katoomba, Blue Mountains
Mountain Heritage Hotel Katoomba

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