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“Great view great location” 4 of 5 bubbles
Review of Mountain Heritage

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Mountain Heritage
Ranked #5 of 15 Hotels in Katoomba
Certificate of Excellence
Melbourne, Australia
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Great view great location”
4 of 5 bubbles Reviewed November 22, 2011

Step back in time, the entry is magnificent the public areas breathtaking.
We had a heritage view room and the view was specatacular. Room was small but clean. A little noisy outside with cars at night but not to bad.

  • Stayed October 2011
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Gelmoat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RSargison_4782, General Manager at Mountain Heritage, responded to this review, December 8, 2011
Dear Gelmoat,

Thank you for your review and positive comments. It was great to read that you enjoyed your stay with us and yes we do have the best views in the magnificent Blue Mountains!

Thank you once again and we look forward to welcoming you back to The Mountain Heritage Hotel and Spa Retreat.

Kind Regards,
Roger Sargison
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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536 reviews from our community

Traveler rating
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    101
    41
    23
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (139)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • German first
  • Italian first
  • Japanese first
  • Korean first
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English first
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed October 7, 2011

Very dated hotel. View from window is an air conditioning vent. Bathroom taps are hanging off the wall. Paint peeling off the Walls in rooms and we have been told this is the best heritage room they have. Very old tv no digital. Apparently this is a 4 star hotel and at over $220 a night I really expected more. This is very 3 star and feel ripped off. We have spent $700 for 3 nights on a very average at best hotel. Only thing the hotel has going for it is the view

  • Stayed October 2011
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Mejuliecbr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RSargison_4782, General Manager at Mountain Heritage, responded to this review, October 11, 2011
Dear Mejuliecb,

Thank you for your feedback regarding your stay at our hotel and more importantly the standard of your room. I am a little confused as I was in your room on the second day of your stay replacing a globe in your bathroom and I asked how everything was and your comment led me to believe that everything was fine and there were no problems with your room.
The tap you took a photo of is in that state due to " a guest" standing on the tap assembly and almost breaking it off, this disturbing and deliberate act has also broken the tiles around it. We now have to get a plumber and tiler in to repair the damage. Unfortunately it is very difficult to prove which guest has done this but it is only very, very recent as all our rooms/bathrooms are checked daily. Investigations as to which guest did this are continuing and compensation will be sought.
We are also very happy to let you know that yesterday (10th October 2011) new large LED energy saving televisions were placed in rooms. We have been waiting for this delivery for some time now and are extremely happy with the dramatic changes that this has made to our rooms.
We have also inspected the room and found no paint peeling off any of the walls just suitcase damage done to some of the corners of walls in the room.
The view from your window is of our rooftop but we do have view rooms that are priced accordingly. Our room pricing is on "par" and very copetitive with accommodation prices throughout the mountain.

Thank you once again for your feedback.
Kind Regards,
Roger Sargison
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 10, 2011

This hotel started Yulefest in the mountains 31 years ago and has totally refined the art! Fun fun fun. First-class 5-course dinner, great staff, wonderful cabaret/carols and lots and lots of lovely added touches, like professional photos emailed to you after the event, and Santa - the hotel's GM in disguise - bringing choccies for the adults. Mountain Heritage is like a big country guest house, with all the charm, attentive staff, open fires and huge comfy chairs (and beds!) to match. Yulefest is a must-do event.

  • Stayed July 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank SelinaEstelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RSargison_4782, General Manager at Mountain Heritage, responded to this review, August 18, 2011
Dear Selina,

Thank you for your feedback which I have passed on to all my staff. It was pleasing to read that you really enjoyed yourself at our Yulefest celebration, although giving Santa's secret away may need some very delicate handling in the future. Hopefully not too many little ones read Trip Advisor!
Thank you once again for your positive comments and I look forward to welcoming you back to The Mountain Heritage Hotel and Spa Retreat again. Maybe at Christmas when (hopefully) Santa will be back!
Kind Regrads,
Roger Sargison
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Devonport, Australia
1 review
5 of 5 bubbles Reviewed July 31, 2011

We had the pleasure of staying at the Mountain Heritage hotel during Yulefest in July 2011. On the Saturday night alone, being involved in Yulefest was fantastic, my 2 young children aswell as my husband and I had a fantastic night. It defiantly felt like Christmas.
The hotel was beautiful with break taking views and outstanding service.
We were originally booked in for 2 nights but decided we were not ready to leave and extended our stay for another night, to which the staff did everything possible to make happen. Our room was perfect for our young family and the open fire made for the perfect atmosphere.
I would like to take this opportunity to thank each and everyone from Mountain Heritage who made our family holiday one we will never forget.

Room Tip: Defiantly pay the extra money for a room with a breath taking view!!
See more room tips
  • Stayed July 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank anna504292
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RSargison_4782, General Manager at Mountain Heritage, responded to this review, July 31, 2011
Dear anna504292,

Thank you for your feedback, we really appreciate your positive feedback. Your comments have been forwarded to all our staff.

We do pride ourselves on our service, food and cleanliness and believe that we do Yulefest the best in the mountains, after all this is the "home" of Yulefest where it all began.

Thank you once again and we look forward to welcoming you back to The
Mountain Heritage Hotel once again.

Kind Regards, Roger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 22, 2011

A very fine Christmas in July...an outstanding success...bask in the glory of your significant achievement. magnificent staff.....well-groomed, courteous...... and entertaining.

Room Tip: valley view room...spacious and truly a view room!
See more room tips
  • Stayed July 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SydneyRelaxation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RSargison_4782, General Manager at Mountain Heritage, responded to this review, July 26, 2011
Dear SydneyRel....

Thank you for your feedback which I have passed on to all my staff. It is extremely satisfying to read that you enjoyed your Yulefest experience here at "The Home of Yulefest" and that our staff looked after you so well. We pride ourselves on our service and quality of food so it is pleasing to read your comments.

Once again, thank you for your comments and we look forward to welcoming you back to The Mountain Heritage Hotel and Spa Retreat.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed July 19, 2011

I would recommend this room but only to perhaps elderly people who would like the dated 60s/70s look. This hotel is also over priced! Saying that, I did like the room which was spacious with the air conditioning/fireplace which was needed as it was pretty chilly. But I won't be back to the Mountain Heritage.

  • Stayed June 2011, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank roxy8791
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RSargison_4782, General Manager at Mountain Heritage, responded to this review, July 21, 2011
Dear roxy8791,
Thank you for your valuable feedback, it was very pleasing to read that you really enjoyed our clean airconditioned spacious room. Our regularly updated accommodation prices are very competitive when compared to similar establishments within the Blue Mountains.

I am really sorry that the decor of our refurbished 103 year old hotel was not to your liking so maybe you should try our sister property, the Falls Mountain Retreat. This beautiful property at Wentworth Falls has more of a chic and contemporary decor that you may be looking for. It offers large and indulgent self catering studio rooms and apartments within a quiet location and walking distance to many Blue Mountains trails in Wentworth Falls.
Once again thank you for your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
5 of 5 bubbles Reviewed July 4, 2011

The group used the hotel accommodation with full day catering and its conference facilities for business purposes in the second last week of June 2011.
Every conference participant was very impressed by the awesome views, quality of service, their comfort of a week's stay and delicious meals.
Rooms were serviced daily and maintained high level of cleanliness. Well set up heating systems ensured comfortable stay in this winter-like weather all experienced in that week.
Friendly and warm atmosphere was warranted by the hotel staff always willing to provide high level of service to both our group as well as other hotel guests who stayed on the premises.
The conference room, having plenty of natural light and interesting decor fostered a positive learning environment leaving memorable learning experiences amongst participants.
The hotel's proximity to the centre of Katoomba allowed for a short stroll every morning and does not require transport if dining out and having a few drinks in town are on one's agenda.
I will highly recommend the Heritage hotel to everyone who seeks to create a balance between work and heart nourishment as this harmonious environment brings best out of people while they're engaged in learning activities.

Room Tip: best rooms are with views towards Jamieson valley
See more room tips
  • Stayed June 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ads62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RSargison_4782, General Manager at Mountain Heritage, responded to this review, July 5, 2011
Dear Ads62,

Thank you for your comments which I will pass on to all our staff. Feedback is always important as it assists us in improving and maintaing our standards.

We do pride ourselves on our service and our food quality and taste so it is very reassuring to receive your comments.

Thank you once again and we look forward to welcoming you back to the Mountain Heritage Hotel and Spa Retreat.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mountain Heritage

Property: Mountain Heritage
Address: Cnr Apex & Lovel Streets, Katoomba, New South Wales 2780, Australia
Location: Australia > New South Wales > Blue Mountains > Katoomba
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Katoomba
#4 Spa Hotel in Katoomba
#6 Romantic Hotel in Katoomba
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Mountain Heritage 4.5*
Number of rooms: 41
Reservation Options:
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Also Known As:
Mountain Heritage Katoomba, Blue Mountains
Mountain Heritage Hotel Katoomba

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