We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Loved the room but hated the hotel”
2 of 5 bubbles Review of Mountain Heritage

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Mountain Heritage
Ranked #5 of 15 Hotels in Katoomba
Certificate of Excellence
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Loved the room but hated the hotel”
2 of 5 bubbles Reviewed July 19, 2011

I would recommend this room but only to perhaps elderly people who would like the dated 60s/70s look. This hotel is also over priced! Saying that, I did like the room which was spacious with the air conditioning/fireplace which was needed as it was pretty chilly. But I won't be back to the Mountain Heritage.

  • Stayed June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank roxy8791
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RSargison_4782, General Manager at Mountain Heritage, responded to this review, July 21, 2011
Dear roxy8791,
Thank you for your valuable feedback, it was very pleasing to read that you really enjoyed our clean airconditioned spacious room. Our regularly updated accommodation prices are very competitive when compared to similar establishments within the Blue Mountains.

I am really sorry that the decor of our refurbished 103 year old hotel was not to your liking so maybe you should try our sister property, the Falls Mountain Retreat. This beautiful property at Wentworth Falls has more of a chic and contemporary decor that you may be looking for. It offers large and indulgent self catering studio rooms and apartments within a quiet location and walking distance to many Blue Mountains trails in Wentworth Falls.
Once again thank you for your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

544 reviews from our community

Traveler rating
    149
    229
    101
    41
    24
See reviews for
96
327
20
12
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (142)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Spanish first
  • Any
English first
Sydney, Australia
1 review
5 of 5 bubbles Reviewed July 4, 2011

The group used the hotel accommodation with full day catering and its conference facilities for business purposes in the second last week of June 2011.
Every conference participant was very impressed by the awesome views, quality of service, their comfort of a week's stay and delicious meals.
Rooms were serviced daily and maintained high level of cleanliness. Well set up heating systems ensured comfortable stay in this winter-like weather all experienced in that week.
Friendly and warm atmosphere was warranted by the hotel staff always willing to provide high level of service to both our group as well as other hotel guests who stayed on the premises.
The conference room, having plenty of natural light and interesting decor fostered a positive learning environment leaving memorable learning experiences amongst participants.
The hotel's proximity to the centre of Katoomba allowed for a short stroll every morning and does not require transport if dining out and having a few drinks in town are on one's agenda.
I will highly recommend the Heritage hotel to everyone who seeks to create a balance between work and heart nourishment as this harmonious environment brings best out of people while they're engaged in learning activities.

Room Tip: best rooms are with views towards Jamieson valley
See more room tips
  • Stayed June 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Ads62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RSargison_4782, General Manager at Mountain Heritage, responded to this review, July 5, 2011
Dear Ads62,

Thank you for your comments which I will pass on to all our staff. Feedback is always important as it assists us in improving and maintaing our standards.

We do pride ourselves on our service and our food quality and taste so it is very reassuring to receive your comments.

Thank you once again and we look forward to welcoming you back to the Mountain Heritage Hotel and Spa Retreat.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sydney
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed June 19, 2011

I chose this hotel as it looked like it would be a bit more upmarket than some of the other hotels in Katoomba and this was reflected in the price. However although the staff were friendly, the room was dark and dingy and pretty small with only a view of the carpark outside. It was clean though. Basically a decent hotel but very overpriced.

Stayed November 2010, traveled solo
Helpful?
Thank newinoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RSargison_4782, General Manager at Mountain Heritage, responded to this review, July 5, 2011
Dear Newinoz,

Thank you for your feedback which we really appreciate. In the 7 months since you stayed with us we have been very busy repainting rooms and bathrooms and improving lighting in some areas.
I am not sure which room you stayed in but I am assuming it was one of our Heritage rooms. We also have (for a small price increase) rooms that are very spacious, fantastic views, spas and gas fires so if you decide to return I would really like you to view these rooms and I am sure you would be very impressed.
Thank you once again for your feedback and I welcome you back to The Heritage Hotel and Spa Retreat.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
melbourne
Level Contributor
72 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed May 22, 2011

According to the literature included in the room, the venue was constructed in the 1930's as a Guest House. The subsequent uses and up grades of the property have respected the original features (other than the tennis court - now a swimming pool). As patrons, we were looking for a quiet facility where we felt we could relax whilst also taking in the highlights that the Blue Mountains have to offer. We were not disappointed. Having stayed at a number of "older" historic venues throughout Australia, we believe that this facility compares equally with them. The reading rooms contain very comfortable furniture which encourages users to take their time in reading either the daily press or to use some of the books provided for patrons use.The view from our room did not overlook the Mountains but was bathed in sunshine in the morning. The room was spacious and included a couch and free standing table. Basic tea & coffee facilities were provided and the Bathroom space was satisfactory although the tiling was showing signs of wear. Additional material on the features of the Blue Mountains area could have been included in the room. The views of the Mountains available from the Dining Room are very good and no doubt have influenced the cost of the meals (particularly when compared to those available in the town and surrounds). The staff were helpful and the gymnasium functional although the procedure to deal with the alarm could be improved. We were disappointed to find that the rooms did not include HD Televisions and were restricted to viewing the 4 main TV stations. During our stay it appeared that the number of guests were not substantial. Our stay was mid week and this may have been the reason. Overall, we enjoyed our stay and came away feeling rested and refreshed.

  • Stayed May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank parkyposs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 bubbles Reviewed March 22, 2011

This property is the historic old "Californian" guest house near Katoomba. Since its days as a temperance lodge it underwent a renovation in the 1980s - the point it is currently stuck. Heritage here means fake leadlight and plastic "dried flowers".
We paid top dollar for a night's accommodation (could have had the Four Seasons', Sydney for the same price). Am glad, however, that the property boasts a "Tower Room" (locked), it made it seem even more like Fawlty Towers!
What was wrong?
1. Unrenovated since Brisbane had the Expo in '88
2. The gym is in a shed
3. The "mini bar" had two things in it...a can of coke and a can of pepsi
4. My sheet had holes in it.
5. The hotel is covered in fairy lights - most of which don't work
6. We couldn't park because of a wedding
7. When we did find a park got a call from reception with a snide "Well...who's parked in some one else's spot then".
The people who work there are generally nice - and in general the mountains suffer from a complete lack of good hotels. So, live and learn.

  • Stayed March 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank sriwaynu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JHiggins_4782, General Manager at Mountain Heritage, responded to this review, April 20, 2011
Firstly allow me to thank you for your feedback as this always helps to assist us to improve and give our guests positive experiences. Please allow me to address some of your comments and concerns.
The Mountain Heritage Hotel & Spa Retreat was fully renovated in 1998 not 1988. This date is clearly displayed in the Hotel History section of our information compendium in all guest's rooms.
The design reflects the heritage and history of the area and honours the era in which the original "Californian" was built, hence the name, Mountain Heritage.
The Hotel guests rooms also underwent a soft refurbishment in late 2009.
The prices are consistent with others in the area and therefore cannot be compared with Sydney prices or any other capital city or region.
The fake lead-light referred to is actually original and real lead-light, it is not what you will find in a suburban project home.
The Tower Room was set up for a meeting and contained expensive equipment, hence it was locked. When not in use it is always left open for guests to peruse the historical photographic records which hang on the walls of the Tower Room.
The Gym is indeed located in a separate building, within the grounds of the hotel, as is the award winning Health Spa, Spa Sublime.
We receive numerous requests for soft drinks, which is why we place them in the room refrigerator. Full mini bars are also available with a range of alcoholic beverages.
It was unfortunate that parking was at a premium, due to a large wedding on that night, an issue which has clearly irritated you and I apologise for this. Our staff are always on hand to help in these circumstances.
We pride ourselves on our service at The Mountain Heritage and it was pleasing that you found the staff to be generally nice.
Thank you once again for your feedback and we look forward to welcoming you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
57 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed March 1, 2011

I was expecting more from this hotel. The rooms were dated and in need of refurbishment. It was close to the twon for restaurants etc, but the town is equally dissappointing. It is a struggle to find a decent restaurant. Would I return - no.

  • Stayed January 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DSB57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RSargison_4782, General Manager at Mountain Heritage, responded to this review, May 23, 2011
Dear DSB57,

Thank you for your feedback as this assists in helping us to rectify any problems that we sometimes are not aware of.

This property has been around for over 103 years and we have tried to design the public areas and rooms to match the era that they reflect. A soft refurb was completed in 2009 with new bedding, sofas and manchester being replaced.

I am sorry that you found the town of Katoomba disssappointing but there are a number of award winning restaurants close by and many of our guests who choose to dine in our Jamiesons Views restaurant are very happy with the foood, choice of wine and service. Our friendly reception staff are more than happy to recommend a range of restaurants with different cuisines and styles in the area.

Thank you once again for your comments and hopefully in the future you will return to the beautiful Blue Mountains and stay with us at The Mountain Heritage Hotel and Spa Retreat.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Essex, England
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 bubbles Reviewed February 11, 2011

We stated here for two nights and drove up from the city, the hotel was fairly easy to find. We booked this hotel because it was a good price the bar area had a stunning view of the mountains.

Unfortunatley the day we arrived and the day after it poured with rain contineousley so we didn't get to see that view until the morning we left! The hotel staff were nice a friendly and the room was large, but everything was very old fashioned and dated from the decor in the room the the bar area. I did add a certain charm but was perhaps leaning a bit more towards the old side than the charming.

The food and drink was reasonabley priced and very nice, the tree's outside the bar had parrots in them which were sweet. Checking in and out was fine with no problems, there was a pool at the hotel but we didn't use this as it was to wet and cold, and there was also a spa which again we didn't use.

The hotel is at the top of the town of Katoomba, which is actually a lot smaller than I expected. The town was quite strange aswell with a lot of old shops and a lot of cafes, there was one bar that we saw that we were going to go in but the locals drinking there looked a bit odd so we avoided. We felt that we were stared at everywhere we went, like we had tourist written on our heads but apart from this being a little odd we didn't feel unsafe or anything. We did ask in the bank we went into whether there was any nice places to eat that evening and it would appear that there wasn't really! We were eating in the hotel the next night so wanted to go out the first night, we ended up going to the chinese which was just past the supermarket at the bottom of the town, it was really nice, can't remeber what it was calld but would definatley recommend going there.

The hotel is close to te three sisters which were beautiful, we went our very early on our final morning (the sunny one) at about 7.30am and walked down the track to the bottom of the first sister, it was very quiet and peaeful as all the other tourists hadn't arrived yet, the cloud was still in the mountains below aswell so everything was very peaceful and quiet, would recommend going down there at that time in the morning if your awake (we had jet lag). Also went to the jenolan caves from here, which was still about an hour away, but quite a nice drive, saw some kangeroos on the road. There is also the many waterfalls, and the cable cars that you can go on near here aswell.

Overall this was a nice hotel if a bit bit old fashioned, we didn't mind as we got a good deal but would not have been happy if we had paid a lot for the hotel as it was probably more 3* than 4*. I think this is probably one of the better hotels in katoomba,( there was Echo's but that was very expensive!) but you only really need one night here and for one or two nights it's fine.

  • Stayed April 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarahwest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RSargison_4782, General Manager at Mountain Heritage, responded to this review, July 26, 2011
Dear Sarahwest,

Thank you for your feedback concerning your stay with us. The hotel's decor is not contemporary, it is created in a heritage style, similar to an English Country House. All the furniture and fixtures are not old but they reflect the era.

We also have a sister property, The Falls Mountain Retreat, at Wentworth falls, which provides a more modern contemporary feel, which is preferred by some, but it is purely a personal choice.

Once again thank you for your feedback and hopefully we can welcome you back in the future to the magnificent Blue Mountains and The Mountain Heritage Hotel and Spa Retreat.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Katoomba
0.3 mi away
The Carrington Hotel
The Carrington Hotel
#2 of 15 in Katoomba
4.0 of 5 bubbles 859 reviews
1.2 mi away
Echoes Boutique Hotel & Restaurant
5.4 mi away
Parklands Country Gardens and Lodges
Show Prices
Show Prices
Show Prices
0.5 mi away
Palais Royale Blue Mountains
3.3 mi away
Hydro Majestic Blue Mountains
5.3 mi away
The George Boutique Hotel
The George Boutique Hotel
#4 of 5 in Blackheath
5.0 of 5 bubbles 17 reviews
Show Prices
Show Prices
Show Prices

Been to Mountain Heritage? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mountain Heritage

Property: Mountain Heritage
Address: Cnr Apex & Lovel Streets, Katoomba, New South Wales 2780, Australia
Location: Australia > New South Wales > Blue Mountains > Katoomba
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Katoomba
#4 Spa Hotel in Katoomba
#6 Romantic Hotel in Katoomba
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Mountain Heritage 4.5*
Number of rooms: 41
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Orbitz, Booking.com, Travelocity, Hotwire, Cheap Tickets, Priceline, TripOnline SA and HotelQuickly so you can book your Mountain Heritage reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mountain Heritage Katoomba, Blue Mountains
Mountain Heritage Hotel Katoomba

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing