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“Great restaurant, give the hotel a miss”
Review of Mountain Heritage

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Mountain Heritage
Ranked #6 of 15 Hotels in Katoomba
Reviewed December 1, 2007

I stayed here with my Dad for five nights and we chose this hotel because he had stayed here with my grandmother when he was a little boy, and was returning on a pilgrimage 62 years later. We paid AU$278 a night (supposedly a special rate) for a heritage view twin room and the view was the best thing about it, really very beautiful and unrestricted views over the mountains and the Jamieson Valley.
I can also compliment the restaurant, which was excellent. It was expensive but good value and the chef very talented. Breakfasts were good. Service, from a very young staff in reception, the bar and the restaurant was friendly and enthusiastic.
Unfortunately that's where the compliments end. I am astounded that a 4 and a half star hotel offers neither a lift nor any assistance with bags. The staircase is tall, steep and curved - frankly quite dangerous for anyone with a large bag and the more so for someone in their 70s. No help at all was offered by the staff and I ended up helping several people I saw struggling as we had.
Our room was small and very tatty. The furniture had never been good, but is now on its last legs. The soft furnishings were ghastly velour. The bathroom was incredibly small, the towels tiny, the lighting greyish and the bath surface badly damaged. The TV had no news channel and the 'mini bar' contained one can of Pepsi and one of lemonade. We had to laugh at that one, presumably at least half a star is riding on the provision of 'mini bars'.
Our room being far too small to spend time in, we spent evenings in the lounge on its unattractive sofas. It was impossible to think about dinner and then walk into the restaurant - a table had to be booked during the day with reception - so I imagine the excellent chef ended up kicking his heels quite often. We ended up eating bar meals most of the time, which were fine, but why they couldn't have made more use of the excellent restaurant facility is beyond me. The piped music was far too loud and rather tacky. Mercifully the pianist, whose repertoire was similar to the piped tunes, only made one appearance in our five nights.
I hate to moan in these reviews, but this hotel is really worth giving a miss. It has pretensions based on its heritage but doesn't follow through. If Dad hadn't stayed there all those years ago, we'd have checked out early and looked for something else. This hotel has potential but it's clear it is run for the convenience of its management, not the benefit of its paying clientele, as no thought has been given to what might make anyone want to come back a second time. The restaurant is worth making a detour for, but stay elsewhere in the town.

  • Stayed: November 2007
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2  Thank Moth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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583 - 589 of 605 reviews

Reviewed November 14, 2007

Stayed here for one night only, don't worry too much about spending the extra on mountain view room, the mountains are so far in the distance it's probably not worth the money. The staff are polite and the breakfast was very good. Just a 5 minute walk to the main street in Katoomba where you will find a couple of restaurants, shops and internet cafe. The room was very comforable and clean. We had a couple of drinks in the bar at night where it was quiet and relaxing. Take the decor and furniture along with the music being piped through the reception and bar area and it's like going back in time by about 50 years, all in all we enjoyed the experiance and would stay there again.

  • Stayed: October 2007, traveled as a couple
    • Value
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1  Thank janwilson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 26, 2007

I got a reasonable rate from their website. The hotel is about a 5 minute walk from the Katoomba train station (where you can catch the Explorer bus), but the pathway is not too luggage-friendly (and hilly), so if you have a lot of luggage, you'll want a taxi.

Our room (spa/fireplace) was quite large, and aside from a missing desk drawer, was fine. The bathroom has electrical outlets configured for many different plug styles. It's marked "for shavers only", so the current is probably low.

The breakfast buffet is very nice (I really liked the mushrooms). I didn't try the restaurant for dinner.

Perhaps I was just unlucky, but the nearby spa (which the hotel hypes) has terrible hours (last massage appointment was 2:00 pm?! who's going to be in the hotel at that hour?)

There were no noise issues from other rooms nearby.

  • Stayed: October 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
1  Thank Bichonz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 9, 2007

At an average rate of 381 au-dollars a night our experience of the Mountain Heritage Hotel has been very disappointing indeed, and we certainly would'nt have chosen this overrated hotel with the knowledge, we've got now. It is a very sad thing to say about a important part of a expensive and long trip from Europe to Australia - not to mention the 2 hour trip from Sydney to Katoomba! The best thing about this hotel may be its homepage, so don't be allured by it! Our suite did actually have a view overlooking the distant Blue Mountains though, but only from a very small fraction of the living room-window with its perifery-view framed by the hotel wall, the protruding window of the neighbouring suite and the uncharming suburbia, that so densely and narrowly sorrounds the hotel on its relatively small parcel compactly overbuild, but though as it appears on its homepage mansionesque hotel. The view from the bedroom was on the other hand unromanticly overlookiing a narrow backyard, hotel-roofs and neighbouring houses. Our main points of critic are apart from this: the sparsity of the living rooms furniture - especially its two unreliable and very cranky chairs, that even though - or symbolic -were centrally placed by the Blue Mountains-view window; the kitchenette with no table and stools, even though there were room enough for it, and with its two cheramic-hotplates, but no pots and pans, that consequently was practically unfunctional; the kitchenette even purposely lacked a corkscrew, because guests according to the hotel-staff in the bar uses to take this (overtly expensive?) piece of domestic utensil with them upon leaving the hotel (possibly as a very small compensation for a overpriced hotel-experience); no porter or -elevator is available at the hotel, so you must carry your luggage up and down a wooden, winding and only partly blanket-cladd full flight of stairs to and from the hotels second floor; the hotel does not have electric adoptors for foreign plugs, but did rather unserviceminded for a allegedly 4 and 1/2 star hotel - and as something certainly new compared to our other four 4-5 star austalian hotel-exoeriences - simply advise us to buy it in a store; the only and small outdoor pool is closed in the low season - that is conveniently for the hotels heating-expenses for the most of the year; the so-called gymnasium is a locked small schack across the road with only four pieces of fitness-equipment; the air-condition- and bedding-facilities are very basic for this hotel-rate; the hotel-breakfast is poor with a very cheap choice of juices, only one type of coffee and is completely lacking cheese in any form and has no sliced cold meat - even ham! - or fish; the restaurants cook did on our occasion seem to have a flaw for bedding the main courses on mashed potatoes: steak on mashed potatoes - with the more obligatory french fries it can pose a conflicting, if not downwright schizoid stuation; fish of the day on mashed patatoes ... etc.

The Mountain Heritage Hotel certainly has a nostalgic charme, which is underlined by its cunning house-pianist Allan strumming old evergreens and classical tunes - especially memorable to us: Offenbachs main theme from the opera "The Tales of Hoffmann", which we breathtakenly had just recently experienced in The Sydney Opera - in the bar and restaurant in most evenings and by the alternatively tape-looping selection of old Frank Sinatra- and Dean Martin-tunes pouring from the hotel-speakers. But when this nostalgic charme is accompanied by major flaws in hotel-quality and by an imbalance in the crucial cost-benefit relationship for the guest - and not for the obviously profiting hotel propietor! - it stresses out, that nostalgia may be a profitable excuse for not updating the hotel and its services! And apart from the guests this certainly is a misuse of Sinatra, Martin and - sans comparaison - Allan!

3  Thank Trailcrosser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 2, 2007

My husband and I stayed there for our wedding anniversary. We booked a Heritage View Room through [--] and paid $280 which isn't exactly cheap. When we saw the room we were very disappointed. It didn't look anything like the rooms on their website. The decor was getting old and the room overall looked like it needed some renovating.
Staff were friendly and I can't comment on the food as we didn't eat there. We were just annoyed that we paid that much money. We really should have stayed in a bed & breakfast and paid half the price.

Stayed: August 2006
2  Thank Oesi_Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 20, 2005

This is a lovely place.

Our room ("Heritage View") was small/medium sized with a large bed, sofa (but no end tables or coffee table near the sofa on which to rest books or drinks), little table, and a wall console with small fridge and the tea/coffee service. The decor was pretty, in an old-fashioned way. The bathroom was small but well-appointed. The view was nice (not spectacular)of the residential neighborhood, but with the mountains in the distance.

The public areas of the hotel are beautiful in that old turn-of-the-century way. We thoroughly enjoyed the lounge areas and the bar, as well as the terrace off the bar which was beautiful for a pre-dinner drink.

The dining room was nice, with mountain views like our room. The food was absolutely fabulous. Really, really good. Weeks later, we are still talking about it. That goes for breakfast as well as dinner. The service, even though they were understaffed that night, was very nice, polished, and (reasonably) professional. It would be a fine place for a romantic dinner, even if one wasn't staying in the hotel.

This is a great place---but probably not a great place for families. There were only adults there when we were there, some couples obviously celebrating milestones, and the quiet and old-school atmosphere doesn't lend itself to the little ones.

16  Thank cessnapilot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 26, 2017 via mobile
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Stayed: November 2017, traveled as a couple
Thank Steenhuis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM2780MH, Front Office Manager at Mountain Heritage, responded to this reviewResponded November 28, 2017

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Additional Information about Mountain Heritage

Address: Cnr Apex & Lovel Streets, Katoomba, New South Wales 2780, Australia
Location: Australia > New South Wales > Blue Mountains > Katoomba
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Katoomba
#4 Spa Hotel in Katoomba
#6 Romantic Hotel in Katoomba
Price Range: $134 - $281 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Mountain Heritage 4.5*
Number of rooms: 41
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Also Known As:
Mountain Heritage Katoomba, Blue Mountains
Mountain Heritage Hotel Katoomba

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