We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good location”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Palais Royale Blue Mountains
Ranked #9 of 15 Hotels in Katoomba
Sydney, Australia
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Good location”
Reviewed March 3, 2014

Staff was friendly. And the location was great, just off the main bit of Katoomba Street. Easy to get to and easy to go for a breakfast, dinner or a drink. Breakfast was average/poor. Hotel itself had a nice atmosphere but is starting to get old.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Mark19855891
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rana C, General Manager at Palais Royale Blue Mountains, responded to this review, March 16, 2014
Dear Mark19855891,

We are pleased to hear our Staff made you feel welcome and were friendly. Thank you also for mentioning our great location, it is right in the centre of Town with easy access to some great restaurants and cafes in town. We are sorry to hear you didnt enjoy the hotel Breakfast and will pass this feedback to our Chef.

Our property is over 100 years old and is heritage building that underwent a major refurbishment in 1997 for a three year period before re-opening in 1999.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

388 reviews from our community

Traveler rating
    73
    163
    101
    41
    10
See reviews for
75
231
10
11
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (109)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • German first
  • Japanese first
  • Russian first
  • Any
English first
Wollongong, Australia
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 2, 2014

Had booked via a deal purchased on Living Social, was a little disappointed that we didn't receive complimentary bottle of wine on arrival as part of the deal but overall it was a great stay. Friendly helpful staff who accommodated a late check-in at 10pm due to travelling from South Coast straight after work. Room was large & comfortable and quiet, didn't hear any road traffic. Hotel was lovely with old charm feel with modern amenities. Buffet breakfast was good. Would stay again at a discount rate, but wouldn't pay normal rate as feel can get the same quality/amenities at other hotels that are cheaper rate.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Melissa E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rana C, General Manager at Palais Royale Blue Mountains, responded to this review, March 16, 2014
Dear Melissa E,

Thank you for your very kind feedback about the hotel and staff.

We are sorry to hear that you did not receive your bottle of wine on arrival at the hotel as part of your deal. We would like to offer you a complimentary bottle of wine on any return stay at Palais. I'm sure this was an oversight from our usually very efficient front Office Team. Please accept our apology.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 3 Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 15, 2014

Stayed here on the 14th of Feb for one night, room was spacious and bathroom aswell. Antique old federation style hotel that is really cosy and makes you feel like you're in a typical mountains bungalow home, cute for a weekend getaway! Room was very clean and staff was friendly and let us leave our bags for the day! Little tip would be just to have the minibar filled with the basics (water,juice and soft drinks + some snacks) overall it was an enjoyable stay!

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Giulia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level 3 Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed February 8, 2014

Hi, wife and myself were looking for a hotel in Katoomba Sat. 1 night, Feb. I was playing at
the annual ukulele festival ,and last year stayed at the metropole which is very average.
we found the palais Royal on Trip advisor, checked the reviews, which frankly rated average, however we took a chance and booked . Must say, the place is very underrated, probably deserved its reviews at that time, but the hotel is under new management for the past 3 months be sure to say hello to the new manager, Ray Gunawan who has done a great job in turning this place around. We found the front desk reception ,very helpfull, the rooms large and spotless, Tv works , onsuite ,and shower excellent, breakfast, all you desire at a sensible
price . will book this place again, 921 cool change.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 921coolchange
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Green Valley
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 22, 2014

Receptionist was helpful with recommendations on restaurants and day spas which we loved. Location was good walking distance to cafe and short drive to attractions. Clean rooms. Great value.
Only thing disappointing was breakfast which was very average but with all the cafés around I highly recommend to grab something there.
Very satisfied.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ms-A-Tram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level 3 Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 18, 2014 via mobile

Hotel with no towel in the room that you have ask before showering?
No butter for your toast? What kind on hotel is this? There's not even a complementary water in the room to drink for such a hot day and not to mention its location is one of the hottest in Sydney.
It's a shame. A grand old place with grand of history to tell lacking in so many aspect that the industry has to offer.
Need an overall overhaul service before we will go back to stay in this hotel.

Stayed January 2014, traveled as a couple
Helpful?
5 Thank Mona D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rana C, General Manager at Palais Royale Blue Mountains, responded to this review, March 16, 2014
Dear Mona D,

We apologise for your recent experience at the Palais Royale.

We have given this feedback to each of our hotel department Heads, such as Housekeeping and the Food & Beverage department to ensure that key improvements are made in terms of the delivery of each of these services to Guests.

Whilst there is no water available in bottles in room there are bottles of water, juices and Soft drinks available for purchase at our Front Desk & we are sorry that this was not offered to you on arrival on such a hot day.

We hope to get the opportunity to host you again in the future and rectify any service delivery issues you may have experienced in the past at Palais Royale,

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 15, 2014

Its our first time at Blue Mountains. Upon arrival, we were not greeted by friendly staff. We were early and could not check in our bags. We understood and decided to leave our bags in the room. However, the staff just took our bag and dropped it onto the floor. Luckily it was just clothes, shampoo and other hardy items. Luckily we have not handed him our laptop.
The bed is rather uncomfortable for sleeping as well.

Blue mountain is worth to visit. But i would not recommend staying at this place.

Stayed December 2013, traveled as a couple
Helpful?
5 Thank hazeldaine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rana C, General Manager at Palais Royale Blue Mountains, responded to this review, March 16, 2014
Dear Hazeldaine,

We apologise for your experience last December at Palais Royale and your interactions wth our staff at that time. We have since recruited a new team, as well as a new Front Office Manager for our front desk area to ensure our Guests have a positive stay.

Please be assured that we always offer Guests who arrive early prior to their room being ready to leave their bags in our secure luggage room & bag check free of charge.

All our beds have comfortable mattress toppers to ensure their softness, so we are sorry to hear of your poor sleeping experience!

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Katoomba
0.4 mi away
The Carrington Hotel
The Carrington Hotel
#2 of 15 in Katoomba
914 reviews
0.5 mi away
Mountain Heritage
Mountain Heritage
#5 of 15 in Katoomba
570 reviews
5.7 mi away
Parklands Country Gardens and Lodges
Show Prices
Show Prices
Show Prices
3.4 mi away
Hydro Majestic Blue Mountains
0.7 mi away
Echoes Boutique Hotel & Restaurant
0.8 mi away
Lilianfels Resort & Spa - Blue Mountains
Show Prices
Show Prices
Show Prices

Been to Palais Royale Blue Mountains? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Palais Royale Blue Mountains

Property: Palais Royale Blue Mountains
Address: 230 Katoomba St, Katoomba, New South Wales 2780, Australia
Phone Number:
Location: Australia > New South Wales > Blue Mountains > Katoomba
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
Ranked #9 of 15 Hotels in Katoomba
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Palais Royale Blue Mountains 3.5*
Number of rooms: 40
Official Description (provided by the hotel):
We are a charming Heritage hotel in the main street of Katoomba, so leave your car and walk to dozens of restaurants and attractions. Make sure to visit us in our lounge café where we serve locally produce best coffee and selective locally grown organic wines and beers. ENJOY OUR NEW FREE WIFI FROM ALL ROOMS!! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Travelocity, Priceline, Cheap Tickets, Hotwire, Cancelon and HotelQuickly so you can book your Palais Royale Blue Mountains reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Palais Royale Blue Mountains Hotel Katoomba
Palais Royale Blue Mountains Katoomba

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing