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“Not happy.”

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Palais Royale Boutique Hotel
Ranked #8 of 15 Hotels in Katoomba
Reviewed December 31, 2013

Firstly, we booked a queen bed not two different height single beds pushed together.
Then the dirty glasses and cutlery. The lack of service signs, which led to an employee walking in on my girlfriend getting changed despite having told them half an hour earlier that we do not require any services.

Photos on the website look completely different to the actual thing. Overall hotel is dated and could use refurbishing.

Redeeming feature was the location.

  • Stayed: January 2014
    • Value
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3  Thank Zee05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed December 26, 2013

In general, this is a very good stop over, the hotel was clean, the bed was firm, air con worked really well (it was 38 Celsius when I was there). Truth be told, this hotel is tired, the carpet is worn down and bathroom needs renovating and fixing - the shower has no pressure, the water mixes on its own as you shower so you've got hot then cold, then hot again so you need to adjust all the time.

The location of this hotel is right in the center of Katoomba walking distance to everything. You could potentially walk to the 3 sisters, too - allow about 15 - 20 minutes one way - but if you do any of the walks down the stairs into the canyon and then back up again, you might find it a bit hard to walk back to the hotel at the end of the walk.

There was ample parking available but nothing covered. Also, there was hot buffet breakfast included in price - the standard eggs, bacon, baked beans, and continental options, coffee, tea.

I'd stay here again, but only as a stop over.

Room Tip: There is no elevator so you need to carry the bags up the stairs, if your room is allocated on upper...
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  • Stayed: December 2013, traveled as a couple
    • Value
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Thank Happy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 4, 2013 via mobile

We stayed in a triple room in this place.The room was booked by my wife.Nice sized rooms with good sized bathroom.We liked the place. Few refinements like correcting the bathroom hatch would have made it better.One good recommendation is not to serve breakfast.I could cook a better English breakfast.Hash browns were burnt.No differentiation between vegetarian and non vegetarian.

Stayed: November 2013, traveled with family
Thank chandandr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palkat, General Manager at Palais Royale Boutique Hotel, responded to this reviewResponded December 15, 2013

Thank you for your review about your stay on the 4th December 2103.

We appreciate you taking the time to provide feedback about our lovely property and its rooms.

We also take on board your feedback about the quality of the buffet Breakfast that morning which we understand from your comments was not up to standard and which normally gains praise from our Guests for its good value and varied quality.

We have noted & shared your feedback with our Kitchen staff and Chef and assure you that we always strive to make improvements all aspects of our product and service from the feedback we receieve, including our buffet breakfasts.

We look forward to welcoming you again in the future at Palais Royale Katoomba.

Kind Regards,
General Manager
Palais Royale, Katoomba NSW

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Reviewed December 1, 2013

We stayed here overnight,reception staff pleasant and gave us a free bottle of wine.
Would be better if they had a lift,bit hard carrying luggage up the stairs.
Went elsewhere for the breakfast as thought the price was a bit high for what was offered

Stayed: November 2013, traveled as a couple
Thank budsmum5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palkat, General Manager at Palais Royale Boutique Hotel, responded to this reviewResponded December 15, 2013

Thank you for you for your recent review.

We are pleased to hear that our friendly staff at Reception have provided you with such great service during your stay. We always instruct our staff to assist with carrying luggage up the stairs so please accept our apologies on this ocassion it must have been overlooked.

Most of the feedback we receive about our buffet breakfast is that it is very good value at $15 per person for continental and hot dishes with fresh eggs, bacon and sausages, but take on board your feedback that you felt this was not good value.

Kind Regards,
General Manager
Palais Royale, Katoomba NSW

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 6, 2013

What a lovely, elegant hotel from by-gone days. The guest lounges near the lobby were comfortable and welcoming.The rooms were spacious, the bathrooms modernised, and the proximity to town was great. The stairs were good for exercise! We had no complaints, and thought the tariff, inclusive of breakfast and a welcoming bottle of bubbly was excellent. We had 3 lovely nights here, after the bushfires.

Room Tip: Room upstairs at the front had a little balcony beside.
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  • Stayed: November 2013, traveled as a couple
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1  Thank Mabsgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palkat, General Manager at Palais Royale Boutique Hotel, responded to this reviewResponded December 15, 2013

Thank you for your lovely feedback about our hotel, rooms & service. We share all feedback with our staff and get thrilled to hear when a stay is a great one!

Kind Regards,
General Manager
Palais Royale, Katoomba

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 27, 2013

We stayed during the terrible bush fires and did not notice much smoke. The rooms are clean, comfortable & overall nice. We only stayed 1 night. Check-in was quick and friendly. We decided to skip their brekkie and eat at a cafe. The only thing that really made this place a little inconvenient was the stairs and no lift or offer to help with your bags to your room. My husband has an injury and this proved to be a little difficult for us but would possibly be an issue for an elderly couple or a family with children & lots of bags. Overall a nice stay:-)

Stayed: October 2013, traveled as a couple
1  Thank Wendy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 22, 2013

We stayed here when the bush fires were happening. We wanted to actually cancel our trip but they would not give us a refund and ensured us it was fine there. When we got there it was very smokey (even though i had asked if it was and the lady told me it wasnt) and all the activies you can do in the blue mountains were closed. (canyoning, rock climbing, caving etc). We also caught the lady rolling her eyes and saying how someone else had called up and asked to cancel. I think they should have offered refunds due to the circumstances as poeple do not really want to go if there are fires threatening the area.
The hotel itself is expensive for what it is. The furniture is outdated and the beds are very uncomfortable. the bath had burns or scratches or something on it which made it look dirty, although the whole room was kept fairly clean.
The location is in the main street in katoomba so in the centre of it. However if i was to go again i would stay in Leura as it is a much nicer area.

  • Stayed: October 2013, traveled as a couple
    • Value
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2  Thank Suz255333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Palais Royale Boutique Hotel

Address: 230 Katoomba St, Katoomba, New South Wales 2780, Australia (Formerly Palais Royale Blue Mountains)
Phone Number:
Location: Australia > New South Wales > Blue Mountains > Katoomba
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
Ranked #8 of 15 Hotels in Katoomba
Price Range: $107 - $200 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Palais Royale Boutique Hotel 3.5*
Number of rooms: 40
Official Description (provided by the hotel):
We are a charming Heritage hotel in the main street of Katoomba, so leave your car and walk to dozens of restaurants and attractions. Make sure to visit us in our lounge café where we serve locally produce best coffee and selective locally grown organic wines and beers. ENJOY OUR NEW FREE WIFI FROM ALL ROOMS!! ... more   less 
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Also Known As:
Palais Royale Blue Mountains Hotel Katoomba
Palais Royale Blue Mountains Katoomba
Palais Royale Boutique Hotel Katoomba, Blue Mountains

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