This is a hard one to review.
It is an old hotel and so you expect old - but it just seemed a trifle shabby.
However, the good points:
Beds were comfortable and the spa bath lovely - and I had a a nice view.
Though I had one of the best rooms - king sized spa with a view - and I wouldn't go down a notch.
Checkin and checkout was good and fast.
Breakfast staff were excellent, very friendly and efficient.
Bad points - service (or lack thereof) in the so called Grand Dining Room
I have eaten solo in many restaurants and hotels around the world - and I can tell in a moment if the waiting staff feel uncomfortable. And these did.
I was offered two tables (supposedly because all the others were booked) but the two available just happened to be away from the 'real' diners.
When I ordered my meal (which I will return to) I ordered a glass of wine (I wasn't asked if I wanted any wine of course)
Anyway that wine came and that was the last I saw of waiting staff for the rest of the night.
First course came - a salmon parcel filled with prawns - although I had particularly asked whether the 'prawn sauce' meant many prawns. However it was edible, actually to be fair more than edible.
Plates taken, wine glass empty - and remained so.
The main course came - waiter plonked the the dish down by standing behind me so I never saw his face. And he raced off so quickly I couldn't ask for anything else. Lucky I had half a glass of water left or it would have been a very awful night.
The dish (chicken) was swimming in the sauce - making it inedible. There were vegetables in the dish but they were drowned under the sauce. Ironically, what I did taste was good - lay off the sauce and it would be a lovely dish.
So dinner concluded. I asked the Manager why I wasn't offered a table with the rest of the grownups - and he tried to argue that I was offered my choice of tables - which was incorrect.
I asked why I didn't get service and he mentioned the first glass of wine that did come promptly.
But the story doesn't end there - I saw on the website that there was a residents lounge - with open fire and cozy sofas. I asked the barman where it was - and he seemed confused. He asked if I meant the library.
The joke is that the lounge (as I discovered in the full light of day) was behind the bar.
All in all a bit amateurish.
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- Also Known As:
- The Carrington Hotel Katoomba, Blue Mountains