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“Comfy bed outweighs disappointing management style”

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BEST WESTERN Alpine Motor Inn
Ranked #11 of 15 Hotels in Katoomba
Detroit, Michigan
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Comfy bed outweighs disappointing management style”
Reviewed August 9, 2012

I may have given this hotel a higher rating except for the following two incidents (which left me wondering if they were isolated or a way of doing business):

1) Owner was a bit off-putting when we checked into the hotel. No big deal as I had not planned on interacting with him again. But, later, when I couldn’t connect to their internet, he seemed to have better things to do than assist me. I made several more attempts to connect before approaching him again for help. Once again, he tried to brush me off. This time, however, I persisted. Finally he stopped what he was doing long enough to listen to my problem. Then, he replied by blaming me. Really? No help? Just blame me? Wow! Ultimately, I figured out the problem on my own (which turned out to be THEIR password) after which I found the connection quite good.

2) One of the MAIN overhead lights in our room was broken and flickered continuously. It was so annoying, we had to turn it off, leave it off and work in the dark in that portion of the room. At check-out the next morning, we advised the woman at the front desk about the problem. To my surprise, I was told they already knew. You knew? If so, why not fix it?!!

Other than those 2 incidents, this hotel was a decent value for the price. Don’t let the somewhat rustic and plain exterior fool you. The room was very clean, nicely decorated and sufficient in space. The bed . . . oh the bed . . . what comfort!! The night we stayed was a chilly one and the electric blanket worked like a charm. Very nice!

We had dinner at adjoining restaurant which was convenient but rather pricey. Breakfast was continental-style and delivered to our room timely.

Although the problems we encountered tainted our overall opinion of this hotel's management, they were not so severe as to prevent us from staying here again. Besides, the comfortable bed alone might be reason enough!

  • Stayed September 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ceejotza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
katalp, General Manager at BEST WESTERN Alpine Motor Inn, responded to this review, August 10, 2012
Dear Sir

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

Thank you again for taking the time to complete the survey.


Sincerely,

General Manager
George Bubalo
BEST WESTERN Alpine Motor Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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221 reviews from our community

Traveler rating
    57
    98
    50
    11
    5
See reviews for
34
130
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12
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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English first
Sydney, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 29, 2012

My friends and I had a weekend away in the gorgeous blue mountains. We were looking for accommodation close to katoomba and leura. This was our first time at alpines. We stayed in the newly refurbished rooms which were warm, comfortable and quiet. Although just off the highway it was surprisingly quiet! We will return.

Room Tip: Choose the queen rooms which have recently been renovated.
See more room tips
  • Stayed July 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen123_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
katalp, Public Relations Manager at BEST WESTERN Alpine Motor Inn, responded to this review, July 31, 2012
Dear Karen, Thankyou for taking the time to review your stay on Tripadvisor.It is very pleasing to know that you enjoyed your stay with us and had such a fantastic night's sleep.
Thanks again, and we look forward to the opportunity to welcome you back on your next visit.
Kindest Regards
George
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
3 reviews
Reviewed July 21, 2012

My Husband and I had a great stay The accommodation is was great 3 or 4 minutes drive from the town centre therefor close to many restaurants, shops and all the facilities in Katoomba. The staff were lovely and very helpful. The room was very clean, warm with lots of space. Coffee and tea facilities and a fridge.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HelN_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
katalp, Public Relations Manager at BEST WESTERN Alpine Motor Inn, responded to this review, July 31, 2012
I'd like to thank you for taking the time to post your review at Tripadvisor. It is very pleasing to read that you enjoy staying with us and have been pleased with our service. We aim to employ a great team of staff while providing clean and modern rooms with comfortable warm beds.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
1 review
Reviewed July 20, 2012

We had a great stay in Katoomba and found the location very convenient to all the attractions in the area. The rooms were clean and the heating was a life saver. Libby at reception was exceptionally friendly and helpful and accommodated my family's needs. The only downside to the location is the noise from trucks at nights as they use their brakes on the hill.

Stayed July 2012, traveled with family
Helpful?
Thank IL1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
katalp, Guest Relations Manager at BEST WESTERN Alpine Motor Inn, responded to this review, July 31, 2012
Dear Valued guest,
Thank you for completing Trip Advisor survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Kind Regards
George
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ra'anana, Israel
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 21, 2012

Nice clean and well heated ,on a cold night.
Small bathroom ,shower only.
Sunday night the restaurant is closed.
Reception-helpful and pleasant.
Good location when travelling with a car.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Daffy23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at BEST WESTERN Alpine Motor Inn, responded to this review, June 24, 2012
Dear Guest,
Firstly, allow me to thank you for providing your feedback on your recent stay. We appreciate the time you have taken to provide us with valuable feedback.
Kind Regards
George
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 19, 2012

My husband and 2 children had a great stay at the Blue Mountains last weekend. We stayed in the family room which had mini kitchen facilities and 2 rooms with flat screens. The beds had electric blankets - which were a lifesaver because it was chilly.
The lady at reception was lovely and helpful and really looked after us.
It was a great base for Katoomba, Janolan Caves and Leura.
Fresh milk daily, cleaned daily and an explanation of Katoomba and what to see and do with maps.
Thanks Alpine - we had a great family long weekend!!

Room Tip: Family room was perfect for 2 adults and 2 children
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  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank K F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at BEST WESTERN Alpine Motor Inn, responded to this review, June 24, 2012
Dear Guest,
Thank you very much for your review on the Best Western Alpine Motor Inn. We are so pleased you enjoyed your stay.
Kind Regards
George
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
23 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed June 17, 2012

Solid 3 star motel really. Room size nd facilities standard motel. Not quite as close to the main town as suggested...realistically a 10-15 min walk.
That said, if u have a car it is perfectly located for katoomba sights and convenient base for all of blue mountain tourist spots.
Notable benefits...free parking and broadband.

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Darren L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
katalp, Manager at BEST WESTERN Alpine Motor Inn, responded to this review, June 18, 2012
Dear Guest
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Regards

George
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Alpine Motor Inn

Property: BEST WESTERN Alpine Motor Inn
Address: 197 Great Western Highway | Blue Mountains, Katoomba, New South Wales 2780, Australia
Location: Australia > New South Wales > Blue Mountains > Katoomba
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #11 of 15 Hotels in Katoomba
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — BEST WESTERN Alpine Motor Inn 3.5*
Number of rooms: 25
Official Description (provided by the hotel):
BEST WESTERN Alpine Motor Inn is quality AAA Tourism Officially Accredited Motel. AAA 3.5 star rated accommodation, most of our rooms are AAA 4 star rated rooms featuring well-appointed king, queen and family guest rooms. All rooms are non-smoking and include ensuite bathrooms, heating, reverse cycle air-conditioning, LCD Digital flat screen TV and wireless internet. Guests are welcome to enjoy our additional onsite facilities including next door restaurant, free parking, public access internet terminal and room service.Yes, in-room WiFi is included in our Motor Inn it is Free. ... more   less 
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BEST WESTERN Alpine Motor Inn Katoomba, Blue Mountains

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