We are a retired couple who stay in IHG properties all over the world and have stayed at Coogee multiple times. We are also Platinum PCR members. Unfortunately our recent stay at Coogee was ruined by two poor experiences we received in the Hotel restaurant on consecutive nights.
We dined in the restaurant over 3 nights - the first night we were met at the desk by a lovely young man (Tim I think) who remembered us from breakfast the previous day and he looked after us and made us feel special for the whole night. He looked after us from when we arrived until we left as we had a very nice and relaxing night. We decided then to return to the restaurant the following night however this time we were met by a very grumpy lady (Christine). We were made to feel very unwelcome - she spoke to us in a very condescending manner and as though we had a very limited intelligence. We were taken to our table and left there for about 10 minutes before the waitress (Nadine) came over and served us as she was busy serving other tables. The waitress was lovely and made us feel welcome once again and did a very good job looking after us and all other tables during the night. During the night we observed the manager quite abusive towards the waitress and bar staff and this was quite obvious to us and other guests. We were very uncomfortable by this and concerned for the staff involved. Instead of having a nice long meal we decided to only have main course and leave. The following night we returned to the restaurant hoping that the previous night was simply a one off however once again the same manager was on and once again we had the same experience. This time we were met at the desk by our waitress (Lani) who looked after us very well however once again during the night we had to witness the manager being abusive and very rude to the staff as well a being rude to several other guests in the restaurant.
Following this we decided that whenever we visit Coogee again (which is normally two or three times a year for at least a week at a time) we will never dine in the restaurant but rather go outside the hotel and dine in the local restaurants. This experience definitely put a dampener on our trip.
- Official Description (provided by the hotel):
- Affectionately known as 'Sydney's Seaside Village', Coogee is just a few kilometres from the centre of Sydney. Crowne Plaza Coogee Beach offers panoramic views of the Pacific Ocean and offers close proximity to Sydney's eastern beaches. The hotel offers a selection of 209 of modern rooms, most boasting ocean views and all featuring up-to-date amenities. All guest rooms have high-speed broadband internet, 32 inch flat screen TVs, ergonomic work station and in-house movies. Coogee is surrounded by the East Coast's most breathtaking beaches and headlands and embraces a relaxed, casual setting. Its location makes it convenient to play a round of golf at one of the many courses nearby, do a little shopping, watch the cricket at the Sydney Cricket Ground or even place a bet at the world-famous Royal Randwick racecourse. Crowne Plaza Coogee Beach’s signature restaurant, Bluesalt, is a favourite of locals and regular guests and is open daily for breakfast, lunch and dinner. Boasting spectacular coastal views and ideal for family, group and corporate dining, Bluesalt enjoys a sterling reputation for quality and is one of the most popular restaurants in Coogee. Bluesalt Bar is located adjacent to Bluesalt Restaurant and is the ideal place to catch up with friends, meet for a pre-dinner drink or to hold an informal meeting. Downstairs from Crowne Plaza Coogee Beach is Oceans Bar, a stylish and chic lounge that prides itself on a superb selection of premium drinks, fresh food and a relaxing and warming atmosphere. To ensure that you remain active and refreshed while you travel, Crowne Plaza Coogee beach offers complimentary guest access to on-site tennis courts, gymnasium and large outdoor heated pool. Experience a harmonious blend of coastal living and city convenience when you book your stay at Crowne Plaza Coogee Beach. ... more less
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- Also Known As:
- Crowne Plaza Sydney
- Sydney Crowne Plaza