Stayed there as a couple. Reception was efficient. The 1 bedroom apartment was large. The kitchen had crockery and necessary utensils. The lounge looked a little dated. Some dust in the kitchen but overall cleanliness OK
Had a huge issue with the toilet. The toilet seat was too small. When sat down on the toilet seat the toilet seat moved. I contacted reception and they sent up the assistant manager. The assistant manager admitted that the toilet seat was too small and was not designed for the toilet and said problem could not be fix till the next morning. Offered nothing to fix the issue. We were checking out the next morning.
There are 2 entrances to the reception. When we attempted to enter the reception using our card the door failed to open for 5 minutes. Tried to get staff's attention but no one at reception. We rang the bell and had no response. We managed to get in through the other entrance and informed the reception staff of the issue. THey told us that we should have used the main entrance in the first place. No signs on any entrances to instruct the guest of the issue. Overall had negative interaction with staff and will not recommend anyone to stay in the facility for the price paid. Expected a lot more for over $250 for the night!
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- Also Known As:
- The Sebel Residence Chatswood Hotel Chatswood