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“Fantastic potential but fell far short of expectations...”

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Peppers Airlie Beach
Certificate of Excellence
Brisbane
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Fantastic potential but fell far short of expectations...”
Reviewed July 31, 2009

I stayed here on a work trip and took advantage of the great opening rates being offered.

On first glance - it's traditional Peppers, good quality finishes, great style and attentive staff. But that was where the experience ended.

Although the room was gorgeous - massive double spa, nice fully contained kitchen and great bathroom products... the shortfalls were:
No TV in the 2nd bedroom
No movies available in the bedroom with a TV
No compendium to be found - anywhere!
The only phone was in the main bedroom - not my room, so couldn't use it until my travel partner woke up.
No fresh milk
No minibar
Toilet roll holder had already fallen off the wall.... already? It was only 2 weeks old.

But the real kicker - was after scouring the room for the compendium and room service menu - we finally got one of the staff to run it up to the room at 8.15pm. We picked out what we wanted (after a massive day at work) and placed our order at 8.25pm only to be told that the kitchen was closed, the chefs had gone home and there was no such thing as a limited menu available...

So no Room Service, no minibar and not even any fresh milk to make coffee.... So we ended up having Hungry Jacks for dinner... not my idea of a 5 star resort.

That being said - these are massive teething problems, but the resort has great potential. Possibly they shouldn't have opened before they were ready - the place is still crawling with Tradies - but all in all, I will go back - but I"ll wait for a "finished" review first!

  • Stayed July 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joy6328
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LLohrey, General Manager at Peppers Airlie Beach, responded to this review, March 7, 2010
Thank you for your feedback in relation to your stay with us. It is pleasing to note you found quality finishes, great style, attentive staff and a gorgeous room.
No we do not have a TV in the second bedroom however there is a TV in the Lounge room and master bedroom and make all efforts to clearly advise property information including room facilities on all of our booking channels. Regarding the maintenance issue of the toilet roll holder and am regretful I was not made aware of this during your stay as there are processes in place to quickly remedy any issues that may arise.
I do offer apologies for the compendium not being available in your room on arrival. I am disappointed to read your experience in relation to your room service order and sorry for the inconvenience caused. Since your stay our room service hours have been extended to 9pm.
It is pleasing to hear you will return and we look forward to welcoming you back to Peppers Coral Coast.
Kind Regards,
Leonie Lohrey
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Byron Bay, Australia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 27, 2009

We arrived after driving up from Brisbane in a camper van and we were suitably impressed by the clean modern apartment with a spa bath the size of a small car.

The place has just opened - finishing touches are still being put in place by scores of tradesmen, but despite minor glitches, Peppers looks like it will definitely be worthy of a visit!

The rooms are great, very clean, comfortable with all mod cons available including lovely cotton robes. At the introductory prices offered right now, it's a bargain indeed.

The food at the restaurant, is a little pricey, portions a little nouvelle cuisine sized, ie modest, but the food is great - interesting, well executed and an edge up from the crap in town.

A downside of staying at Peppers is that the resort is perched high on a steep hill which affords great views but makes the walk from town a killer! Seriously, the walk back is not recommended for elderly or very young people. Take a cab instead - about $7.50 from town, but give 'em $10 for the short fare. Perhaps in future, they may offer a shuttle service - it's probably sorely needed for the trip back. However, the walk into town is pleasant, downhill more importantly, and takes about 15 mins.

The service is good, forgiving opening glitches like wireless internet not available without special set up by the general manager (at least they tried and eventually fixed it). Staff are genuinely helpful and friendly and requests were attended to promptly.

I recommend this place highly.

  • Stayed July 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank byronlad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Klaukkala, Finland
Level Contributor
50 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed July 22, 2009

Hotel was opened 3 weeks before - Hotel was still under constructions.
Room was absolutely brilliant - Austar, Jacuzzi, Big Balcony--High Quality !
Pool is too small when hotel has full capacity in future
Hotel is little bit out of town - so you need a car move on.
Staff was very helpful.

  • Stayed July 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hobe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Peppers Airlie Beach

Property: Peppers Airlie Beach
Address: Mount Whltsunday Drive, Airlie Beach, Queensland 4802, Australia
Location: Australia > Queensland > Airlie Beach
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #9 of 54 Specialty Lodging in Airlie Beach
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Peppers Airlie Beach 4.5*
Number of rooms: 102
Official Description (provided by the hotel):
Perched on the hill top overlooking the majestic Whitsunday Passage, Peppers Airlie Beach, offers stylish and elegant accommodation in the heart of Airlie Beach. At the resort you are perfectly positioned to experience the wonders of the spectacular Whitsunday islands and the vibrant seaside village of Airlie Beach. Accommodation includes beautifully appointed One, Two and Three Bedroom Spa Apartments, all with majestic views of the Whitsunday passage and wide breezy verandas maximising the tropical lifestyle experience. All apartments feature bathrobes, free WiFi, clothes dryer, daily room service, direct dial telephone, flat screen TV with cable, in-house movies, hair dryer, in-room safe, in-room pay for view movie system, mini bar, air conditioning, spa bath, self contained kitchen including cook top, oven, tea/coffee making facilities, fridge, freezer, microwave and dishwasher. They also feature separate lounge and dining area, iPod docking station, washing machine, ironing facilities and One Bedroom Apartments offer disabled facilities. The resort offers a multitude of leisure options including the culinary delights of the exceptional Tides Restaurant & Bar, pure pampering and relaxation at the onsite endota spa or you can revive by the stunning wet-edge resort pool. Tours leave daily from Airlie Beach and offer an array of things to do including sailing, day trips to the Great Barrier Reef, scenic flights over Whitehaven Beach, skydiving, scuba diving, snorkelling and crocodile safaris. In the town of Airlie Beach you will discover a selection of shops and boutiques intertwined amongst a variety of dining and entertainment venues. The Whitsunday's protected waterways, myriad of islands and Great Barrier Reef are all at your fingertips when holidaying at Peppers Airlie Beach. From 1 Feb until 31 April reception hours are Sun-Thur 7am to 7pm, Fri & Sat 7am to 9pm. For the rest of the year reception will be open 7am to 11pm daily. If you expect to arrive outside reception opening hours, please inform the property 1 day in advance, using the contact details found on the booking confirmation. Please note: Peppers Airlie Beach does not accept AMEX. ... more   less 
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Also Known As:
Peppers Coral Coast Hotel Airlie Beach
Peppers Airlie Beach Whitsunday Islands

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