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“Beautiful, modern resort, the hill is a killer”

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Peppers Airlie Beach
Certificate of Excellence
Reviewed September 10, 2012

We stayed for a weekend at Peppers when we were at Airlie Beach for a wedding at the Waters Edge resort, so we got to see the accommodation at both. Got a great deal on Wotif, that made it real value for money. Our 1 bedroom apartment was beautiful; modern, well appointed with great views out to the ocean. Staff were friendly and helpful and couldnt do enough for us. The Waters Edge apartments were also lovely but a little older.

The only downside for Peppers is that it is on the steepest part of the mountain, so the walk up the hill is a killer. They do run a shuttle into town every 2 hours, but it stops at 7pm, which is too early, if you want to go for dinner and makes you have to plan your day, which is not want you want to be doing at Airlie. We missed the bus back on the first occasion and walked back. We are not fit and it was very difficult, I imagine in the height of summer, in the heat, it would be almost impossible. The fellow manning the desk offered to pick us up from the start of Peppers on our return from dinner. This was an enormous help as the steepest part is in Peppers itself. But again I doubt whether he would be able to leave the desk unattended, even for those few minutes in peak season. Still it was a beautiful resort and we would return, steep climb and all.

  • Stayed: August 2012, traveled as a couple
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2  Thank Coltonvic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jodi S, General Manager at Peppers Airlie Beach, responded to this reviewResponded September 27, 2012

Dear Coltonvic,

Thank you for taking the time to provide feedback on your recent stay with us.
We are happy we were able to provide you with a memorable holiday (next time call us any time as we would be more than happy to arrange a staff member to pick you up from the bottom of our hill) and we look forward to welcoming you back again soon.

Kind Regards

Jodi Shambrook
General manager
Peppers Coral Coast Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,019 - 1,025 of 1,209 reviews

Reviewed September 10, 2012

Check in: Friendly, quick, good explanations of breakfast, restaurant, directions to room and car park, shuttles to town, golf carts to bottom of hill.
Room: in block of 4 (2 up 2 down). Self contained, Lounge, dining, kitchen, separate bedroom, large bathroom with massive spa, separate shower, toilet. 4 luxurious towels.
Balcony, good size, lovely views. table 4 chairs and deckchair. Lovely decor and comfortable furniture. Would have been nice to have king single beds instead of single, but they were comfortable.
Location; Driveways are steep and there are stairs as the resort is on the side of a hill. There are shuttles to town every 2 hours. If you walk you can get a golf buggy to take you to the bottom of the hill also can ring them to pick you up if you walk back from town.
Breakfast: Cereal and juice and muffins on buffet, but you ordered everything else from the menu. Could not fault the food, it was lovely.
Downside: probably not good for people who have trouble with stairs and hills.
At night we could hear people talking in the next room and also people on other balconies as voices travelled.
Peppers have a 'no party' policy and there are forms to be signed at reception when you check in.

  • Stayed: September 2012, traveled with family
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1  Thank cardeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jodi S, General Manager at Peppers Airlie Beach, responded to this reviewResponded September 27, 2012

Dear Cardeb,

Thank you for taking the time to provide feedback on your stay with us. I am happy you enjoyed all aspects of the resort from check-in through to check out.
I am also glad you enjoyed the specialised services and facilities that we provide at Peppers Coral Coast to ensure your holiday was as relaxing and enjoyable as it could be.
We look forward to welcoming you back when you next decide to visit the beautiful Whitsundays!


Kind Regards

Jodi Shambrook
General Manager
Peppers Coral Coast Resort

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Reviewed September 8, 2012

My wife and I stayed in a 1 bedroom apartment at the Peppers Coral Coast for 4 nights as part of a Queensland road trip.

Unfortunately we don’t have anything nice to say about this place. It looks great on the brochures but that’s where it all ends.

Upon check in, we had to take the second room we were offered and the first room had a broken TV and the bedroom door was stuck. The second room was only a little better as it had a faulty power point in the laundry and the bathroom fittings were falling off the wall. The response from the resort is that they need to be told of these things before they’re fixed.

The room itself had a very small kitchen for a self contained apartment with minimal cutlery and crockery. There was also minimal cleaning products provided to deal with this.

The king size bed was incredibly hard making a good night’s sleep difficult.

The bathroom was just strange. A six person spa took up most of the space, however the necessities took second fiddle. The was no shower screen which made the whole bathroom floor wet and give you had to walk through that to the toilet, it made it difficult and dangerous. The shower head only came up to my chin (I’m 6’3) and there was very little water pressure.

The steep hills that this resort sits on can only be seen to be believed. Just getting from the restaurant or pool is difficult. The location is well away from town and the marina and getting around requires a car

We found noise from other room penetrates which was surprising given that it was fairly quiet when we were there.

The front reception was very poor. They’d make promises for maintenance issues to be fixed and then not keep them requiring us to follow up. We were also mislead by restaurant staff about the price of the common breakfast items and then charged the extra with no explanation

The pool area is very small and the pool unheated. There were only 12 sun beads for over 100 rooms and it was busy and full in a quiet period for the resort..

  • Stayed: August 2012, traveled as a couple
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3  Thank hollc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jodi S, General Manager at Peppers Airlie Beach, responded to this reviewResponded September 19, 2012

Dear Hollc,

It disappoints me to learn that you encountered a number of issues during your stay. To assist me further in investigating these matters, I invite you to contact me directly to discuss in more detail and then I can address these issues accordingly. I look forward to hearing from you.
Phone- 07 49625100 or Email- jodi.shambrook@peppers.com.au

Kind Regards


Jodi Shambrook
General Manager
Peppers Coral Coast Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 8, 2012 via mobile

Perfect location for Whit Sundays, great barrier reef etc..... Hotel staff could not do more to look after us. Great view and bath! Don't worry about the hill, there are golf buggies to aid in the climb!

  • Stayed: May 2012
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1  Thank Sam-Jonathan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jodi S, General Manager at Peppers Airlie Beach, responded to this reviewResponded September 19, 2012

Dear Sam-Jonathan,

Thank you for taking the time to provide feedback on your recent stay with us. All staff are very happy we were able to assist in providing you with a memorable holiday and we look forward to welcoming you back should you return to the beautiful Whitsundays!

Kind Regards

Jodi Shambrook
General Manager
Peppers Coral Coast Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 5, 2012

A great group of freinds, staying in a well appointed 3 bedroom apartment, atop a huge hill with views of the fabulous Airlie Beach and harbour.
Our arrival by cab up the very steep hill was fun!!
Staff at check in were helpful and friendly.
We & our luggage were transported in a buggy.... up yet another steep hill... to our building to travel elevator to top floor to our apartment.
Wow, what a spectacular view from the expansive balcony.
The apartment was very roomy with master bedroom with spa ensuite, another large bedroom with ensuite & smaller bedromm with adjacent bathroom.
Very comfortable amenities & made use of the functional laundry area to rear of apartment.
The only faults encountered were leaking dishwasher which maintenance staff were aware of but unable to attend before we booked in & poor drainage in the smaller bathroom adjacent to the 3rd bedroom resulting in water everywhere.
The tiles in the bathrooms are extremely slippery when wet!!!
Overall, a great place to end our memorable 12 days in Whitsundays and will return.

  • Stayed: August 2012, traveled with friends
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Thank Libbo03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jodi S, General Manager at Peppers Airlie Beach, responded to this reviewResponded September 19, 2012

Dear Libbo03,

Thank you for taking the time to provide feedback on your stay with us.
I am pleased you enjoyed the amazing view we have from up on the hill (it is a spectacular office to work in) and the staff were able to provide you with helpful and friendly service during your stay.
I regret the shortcomings in regards to the maintenance issue you experienced and this matter has been taken up with the department manager to address to the team. This is not up to our usual standard and I apologise for any inconvenience caused during your stay.

We look forward to welcoming you back when you next return to the beautiful Whitsundays.

Kind Regards

Jodi Shambrook
General Manager
Peppers Coral Coast Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 30, 2012

We spent 7 nights recently at Peppers Coral Coast Resort. We were in a one bedroom apartment which was very spacious, clean and modern with an amazing view of the harbor. The staff were extremely friendly and helpful. We walked downhill into town most days and caught the shuttle bus back. We will be back!!

Stayed: August 2012, traveled as a couple
1  Thank izzyatmo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jodi S, General Manager at Peppers Airlie Beach, responded to this reviewResponded September 19, 2012

Dear izzyatmo,

Thank you for taking the time to provide such wonderful feedback on your experience at Peppers Coral Coast Resort. We are glad you enjoy your stay with us and look forward to welcoming you back again soon!

Kind Regards


Jodi Shambrook
General Manager
Peppers Coral Coast Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 26, 2012

My partner and I have just returned from a wonderful week long experience with Peppers. We absolutely loved our stay and would definitely return - if we could we would live there permanently! The staff were lovely, always smiling, friendly and happy to assist in anyway. We had a one bedroom apartment on an eco-friendly package which I really liked as it's more sustainable. We especially liked the van service into town as it meant we didn't have to walk the 15 minutes (or back up the steep hill) if we didn't want to. This is an excellent way to assist patrons to have an enjoyable experience with trips into town given the steep hillside location (which is necessary to get the great sea views). Thanks Peppers!

  • Stayed: August 2012, traveled as a couple
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Thank NMCNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jodi S, General Manager at Peppers Airlie Beach, responded to this reviewResponded August 27, 2012

Dear NMCNZ,

Thank you for taking the time to write about your experience with us. I am glad you chose the Eco friendly rate to help us with our commitment to the environment. The eco rate includes all the Peppers touches we know you love, but without the daily service. This enable us to reduce our impact on the environment through reduced water consumption and chemical use.

We are happy we were able to assist in providing you with a memorable holiday and outstanding service and look forward to welcoming you back again soon when you next venture back to Airlie Beach, Queensland.

Kind Regards

Jodi Shambrook
General Manager
Peppers Coral Coast Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Peppers Airlie Beach

Address: Mount Whltsunday Drive, Airlie Beach, Queensland 4802, Australia
Phone Number:
Location: Australia > Queensland > Airlie Beach
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 56 Specialty Lodging in Airlie Beach
Price Range: $161 - $424 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Peppers Airlie Beach 4.5*
Number of rooms: 102
Official Description (provided by the hotel):
Peppers Airlie Beach accommodation includes One, Two and Three Bedroom Spa Apartments, all with views of the Whitsunday passage from verandas. One Bedroom Apartments offer disabled facilities. The resort offers leisure options including the culinary delights of Tides Restaurant & Bar or revive by the stunning wet-edge resort pool. Tours leave daily from Airlie Beach and offer an array of day trips to the Great Barrier Reef, Whitehaven Beach, scuba diving, snorkelling and crocodile safaris. Maintenance Notice: Due to damage resulting from Cyclone Debbie, Peppers Airlie Beach is conducting internal repair works with limited noise disruptions to guests. From July to 30 December 2017 roof repair works will begin resulting in external noise and accommodation blocks with scaffolding in place will be closed while completed. Please note the property will be closed 13 - 30 November 2017 due to repair works. We apologise for any inconvenience this may cause. Please note: Amex is not accepted. ... more   less 
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Also Known As:
Peppers Coral Coast Hotel Airlie Beach
Peppers Airlie Beach Whitsunday Islands

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