5 star view 3 star hotel.
Maintenance attended unit but did not fix mould in shower,see photos. The cleaner could not fix the problem as it was so bad. The bed was a double and so soft and old you rolled into the middle, no sleep for 7 nights. The dishwasher was so dirty could not use before maintenance cleaned it. Under the sofa was so dirty it was stuck to the tiles. Carpet looked like it had never been cleaned. No mats to wipe your feet provided. When it rained you could not use the only table provided as it was outside in the rain.
They insisted on up front payment on arrival.
Reception did offer to help with bed but did not offer to replace it. They also gave us a bottle of champagne to compensate us.
It was peak period in Airlie there was no where to move to or we would have. There is no excuse for the unit to be so dirty and mouldy. It is also a basic requirement of any hotel/resort that the unit, and bed be of reasonable condition and size for the price we paid. The price was too much for the condition of the property. My overall recommendation is find somewhere else to stay.
- Official Description (provided by the hotel):
- Marina Shores absolute waterfront living is positioned in a prestigious oceanfront location in Airlie Beach. Consisting of 30 luxurious fully self contained apartments with views overlooking Abel Point Marina, the Coral Sea and to the Whitsunday Islands this is certainly a new standard of fashionable accommodation in Airlie Beach. The variety of rooms include, 1, 2 and 3 bedroom spa apartments, 2 bedroom 2 level spa penthouses and incredible 4 bedroom 2 level spa penthouses. Marina Shores has been designed to be totally different in space, light and colour with vogue interiors, spacious balconies, state of the art lighting and a heated 30 metre pool with lush gardens ensuring each guests enjoys an oasis of luxury and tranquility. Just a 5 minute stroll along the seaside boardwalk to Abel Point Marina where tours depart for the Great Barrier Reef, Whitehaven Beach and the Whitsunday Islands. ... more less
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- Also Known As:
- Marina Shores Hotel Airlie Beach
- At Marina Shores Airlie Beach/Whitsunday Islands