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“Above and Beyond !”

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Toscana Village Resort
Certificate of Excellence
Toronto, Canada
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Above and Beyond !”
Reviewed May 19, 2012

We just spent 6 nights at Toscana and it exceeded our expectations. Not only was the room and views spectacular, the staff were very friendly and helpful as well. The kids loved the pools and the gardens were divine. What really impressed us was the day we left. We arrived at the airport and were missing 1 bag. We called Jo and asked what we should do....she got her partner to drive us the bag to the airport 30 minutes away !!! They allowed us to make our flight and they made our vacation !! We came from Canada for 2 weeks of vacation but we will have Australia in our hearts forever! We are coming back to Toscana. Thanks guys !!!

  • Stayed May 2012, traveled with family
    • Value
    • Location
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Helpful?
1 Thank Dan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JACM57, Manager at Toscana Village Resort, responded to this review, July 16, 2012
So glad everything came together in the end..don't fret about leaving stuff behind..you are definitely not the first. We had a guest leave an entire wardrobe of clothes once...i suppose it is good that people leave feeling so relaxed and carefree!!!

Thank you for choosing to stay with us in the first place and we love it when guests come back to this beautiful part of the world...and of course especially back to Toscana Village Resort
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474 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (125)
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English first
Level 4 Contributor
42 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed May 6, 2012 via mobile

Very impressed with the apartment and pool area! It is a very steep walk up the hill tho, but worth the climb!

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ljh62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JACM57, Manager at Toscana Village Resort, responded to this review, May 16, 2012
'THAT HILL'....what else can I say!

Yes it's definitely there....and while guest suggestions like putting in an esculator or hiring a really handsome young man to wait at the bottom and ferry guests back up in a tuk tuk... are very worthwhile considerations...... unfortunately - just can't see it in the budget any time this decade!
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Brisbane, Queensland, Australia
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 2, 2012

Our family stayed at Toscana (Unit 7) in late April 2012. After a VERY dissapointing 1 night stay at Long Island Resort, we were lucky to find accommodation for the remaining 8 days of our 9 day holiday. I am sure those with young children (ours - 6 & 1) could imagine our stress & panick having to find alternate hotels, re-pack suitcases, connecting cruise boats, shuttle transfers and the rest, whilst juggling 2 kids. Wheeling suitcases, carry-on luggage & manouvering a pram.

So, it was extreamly refreshing when we turned up at Toscana & was greeted by a friendly face. Jo was great, completely understanding & nothing was trouble. We'd explained how our morning had been and Jo says 'right, lets get you all settled in so you can start your holiday, lets put you somewhere near the pools so the kids can enjoy them'. I felt immediately at ease that our yearly holiday could officially begin. Jo kindly helped us take our suitcases to the unit, lifting them up into her little golf cart (in a blink) and we hopped into her cart.

The apartment was well furnished, perfect for families. Everything we needed was on-hand. Having a microwave, dishwasher, washing machine & dryer was fantastic. Their was a vaccumn & mop/bucket (for spills) and the kitchen was great. I would probably suggest the addition of a non-stick type of frypan thou as our bacon took a beating (even with mounds of butter) - kept sticking to the pan. The views are amazing & relaxing on the balcony, particularly in the mornings & evenings and is something we will remember. Our camera was well used! The apartment had two bedrooms - perfect for kids. More than enough room. The lounge area was comfy and dining area spacious. The beds were very comfortable (very important as you can't truely relax if your back is out the next day).

The pools are great. Especially the shallow wadding pool for the kiddies, & our 6 year old loved the waterfall. The BBQ facilities were awesome & the pool/BBQ area is open until 9pm, which is perfect holiday fun when the weather is warm and the kids have a burst of energy.

Yes, the hill is a bit of a killer and I would suggest to the elderely, have ailments or with young children, that you might factor in a little extra cost and hop in a cab (easy to catch) or perhaps hire a car for your stay (lock-up garage with apartment). Otherwise, we didn't mind and it's worth those spectacular views.

The grounds of the Resort look amazing! Jo mentioned they have been spending time on the gardens and gosh, it shows. Beautifully maintained, green, alive & perfect for photos. Noticeable care shows throughout the Resort & other guests we spoke with said exactly the same.
Well done Toscana TEAM!

Port-a-cots can be hired, worth the small fee rather than lugging one with you.
Extra beach towels can be hired, small fee.
Local buses into main shopping centre run every 20mins -stops are easily located & fares are reasonable. ShuttleBus from Able Point Marina or return are easy to book, at $2.50 per person (infants free).

We'll be back & will recommend to our friends. Owners of a business we know the benefits of good feedback & are glad to have the opportunity to rate Toscana Village Resort.
*Walk down along the esplande towards Able Point Marina, it's worth the 15-20min walk. Stop at Sorrento Restaurant & Bar along the way - with waterviews, friendly service and well-priced, good sized meals.

The McDonald Family, Brisbane

Room Tip: With kids, apartments near the pool area is a must.
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  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank The_McDonald_Family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JACM57, Manager at Toscana Village Resort, responded to this review, May 16, 2012
Thank you - I am a little lost for words by such a glowing report ! We are extremely pleased that we were able to have a positive experience of the Whitsundays..

We know our resort does not have all the latest and greatest features of the newer ones but we try to create a pleasant and friendly atmosphere and love to hear families enjoying the pools and having fun together...
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Punta Gorda, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 2, 2012

What a workout going up and down the steep driveway and all those stairs, but the views made it worth it! The apartment had everything we needed for our stay. Having a washer and dryer was handy. The location was only a short walk to restaurants, shops and the Whitsunday Sailing Club. The bus stop was right at the end of the resort driveway. The location was peaceful and quiet at night. The visit from a friendly cockatoo on our last morning was a real treat!

  • Stayed April 2012, traveled with friends
    • Value
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Helpful?
1 Thank KimEiss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JACM57, Manager at Toscana Village Resort, responded to this review, May 16, 2012
Happy that you saved on gym fees by walking up and down our hill and stairs!

I don't suppose that there are many places you can go on holidays and return home fitter even after all that holiday wining and dining!

Golden Orchid Drives is a really great location for proximity and views - at least staying at Toscana was only half way up the hill to get home each night!
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Cairns, Qld
Level 3 Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 30, 2012

Steep price, steep stairs, steep hill but looking out at that view especially at sunset and sunrise was worth every penny. We only had one night but the kids made the most of the pools, the apartment was large and accommodating and the kitchen I noted had everything needed for cooking in over longer stays. Close to town, very comfy bed, friendly and helpful staff. I would recommend specifying your needs on booking ie young kids, bad knees etc so the staff can place you in the most appropriate apartment for your needs.

  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bugs_scare_me
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JACM57, Manager at Toscana Village Resort, responded to this review, May 16, 2012
Thank you so much for taking the time to write a review after only one night!

As all the units are individually owned, some unit owners prefer not to take one night stays due to the cleaning costs - that is why you found a one night rate a little higher than what we can offer on longer stay promotions

I hope you get a chance to come back for a bit longer next time to enjoy those views again along with the 'steep' hill and stairs
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Mildura
1 review
Reviewed April 26, 2012

Amazing!! Myself and my family (parents, brother and sister-in-law) stayed here in March 2011 last year. Close to everything in the town, clean, tidy, spacious, stunning apartment with fantastic ocean views. I have stayed in a lot of places worldwide and can honestly say this was one of the best stays I've had. The staff were so accommodating too. The only downfall was the fact that the hotel is on a steep hill and my mum who has knee problems found it difficult getting around (up hills and steps). However the staff were more than willling to help out by driving her up and down the hill in their golf cart where posssible! Can't rate this place highly enough. Liz O' Brien, Victoria.

Room Tip: One of the rooms has a spa apparently. I think you can rent the room or just the spa during your sta...
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  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Liz O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JACM57, Manager at Toscana Village Resort, responded to this review, May 5, 2012
How very nice to write a review - I am hoping you enjoyed your stay with us so much that you remembered what you were doing this time last year!

Yes, there are lots of steps and winding pathways at Toscana Village Resort...a bit like Tuscany itself I suppose..

That was a good suggestion to let us know if members of the party have knee issues so we can allocate an apartment with fewer stairs
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UK
Level 4 Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed April 26, 2012

Breathtaking views and very spacious apatment and balconies - shame we were only staying for 2 nights! The decor begining to appear a little tired. Would definitely recommend, even with steep climb - soon get used to it! Friendly and helpful management

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JanLin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JACM57, Manager at Toscana Village Resort, responded to this review, May 5, 2012
Thank you very much for taking the time to write a few notes. The hill is all about the views - the workout has to be good for you....if I say this enough times, I shall start to believe it too.

All the units are individually owned so the decor is subject to the owners input. Luckily, mostly of a good standard and we try our best to keep them as clean and fresh as possible

Stay longer next visit - two days is not enough time to enjoy the Whitsundays!
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Additional Information about Toscana Village Resort

Property: Toscana Village Resort
Address: 10 Golden Orchid Dr, Airlie Beach, Queensland 4802, Australia
Location: Australia > Queensland > Airlie Beach
Amenities:
Free Parking Kitchenette Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #6 of 54 Specialty Lodging in Airlie Beach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Toscana Village Resort 4*
Number of rooms: 18
Official Description (provided by the hotel):
Situated 200 metres from the Airlie beach foreshore, Toscana Village Resort is located half way up a leafy hillside providing stunning ocean views over the bay to Hayman Island and beyond.The resort has pretty Tuscan garden pathways leading to three smaller pools and BBQ area at the rear of the resort, and another pool at the front entrance allowing for plenty of areas to laze around reading a good book. All apartments are self catering with full kitchen and laundry facilities and balconies with outdoor dining settings to enjoy an afternoon wine and the panoramic vistas. We aim to provide comfortable, spacious accommodation in a convenient location offering great views and value for money. ... more   less 
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Also Known As:
Toscana Village Hotel Airlie Beach
Toscana Village Resort Airlie Beach/Whitsunday Islands

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